Role Description As a Manager, Client Delivery you will be responsible for leading a team of recruiters and partnering with our client partner to delight key stakeholders in filling critical positions and managing multiple site locations within one of our largest RPO Client in the food servicing industry. The primary responsibility will be to partner and support day to day Business Operations activities, including: - Executive Reporting - Global Operations Governance and Compliance - Strategic Projects - Quality and Assurance initiatives - Business Continuity - Finance & Control Processes Interactions include all members of Client teams, Executive Leadership Team, and Internal departments. Qualifications - Ability to manage a team of 8-14 virtual recruiters - Strong understanding of sourcing technologies - Proven success as a leader in the Staffing industry, specifically with RPO - Successful track record holding teams accountable to performance goals & service level agreement metrics - Ability to collaborate effectively with others, problem solve and diplomatically handle issue resolution - Experience discerning critical messages and potential solutions to leadership - Strong data management and reporting capabilities including spreadsheets, enterprise data analytics tools, CRM’s & applicant tracking systems - Solid understanding of end-to-end recruitment processes and best practices for sourcing niche roles in the clinical, scientific and corporate arenas - Prior management of Affirmative Action tracking and OFCCP compliance - Effective written and oral communication skills including ability to deliver presentations Requirements - Client Team/Customer Service Partnership responsibilities include: - Providing proactive trending insights regarding volume, issue resolution and performance success - Responding to Client inquiries, concerns and requests - Identifying potential areas of operational improvement - Maintaining a high level of Client team satisfaction - Internal Team Support: Provide a supportive, positive leadership style to team members while raising sourcing and partnership skills and celebrating goal-driven success. - Reporting: Delivering a story with data is necessary. Ability to identify issues or quell concerns with graphical presentation of performance data is key. Contribution to monthly and quarterly business reviews is critical. Experience with Excel (Pivot tables & graphs, V-Look Ups, dashboards & slicers required) and prior experience with Applicant tracking systems is essential. Experience with enterprise data analytics software preferred. - Ability to travel as needed (Up to 10%) to client locations. Benefits - Competitive benefits package including: - 6 paid holidays - 1 paid floating holiday - Up to 20 days of Paid Time Off per year - Medical/Dental/Vision insurance - Company-matching 401(k) - Employee Stock Purchase Program - Other programs and perks Company Description PeopleScout, a TrueBlue company, is a global talent solutions leader, providing unmatched scalability to meet the hiring needs of organizations of all sizes across sectors. PeopleScout’s comprehensive services include Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and Talent Advisory. Operating in more than 40 countries, with over 30 years of expertise, PeopleScout connects employers with top talent—from volume hiring to specialist roles—with an approach that combines market intelligence, creativity and technology. Our team believes in the transformative power of connection to drive results—our brand promise “Connect More” is grounded in our legacy of exceptional service and reflects our commitment to forging stronger connections across the talent spectrum through experience, insight and action.

• Plan and oversee the installation of Gridware sensing devices on utility poles and related infrastructure. • Coordinate closely with utility line crews and contractors to ensure safe and efficient execution of field activities. • Provide clear direction, troubleshooting support, and installation guidance throughout deployment operations. • Conduct site assessments and verify site readiness prior to installation activities. • Identify, document, and resolve technical and operational issues encountered in the field. • Serve as a professional representative of Gridware when interacting with utility personnel, contractors, local authorities, and community stakeholders. • Maintain accurate records of installation activities, site conditions, issues encountered, and corrective actions using Gridware’s internal tools. • Ensure all work is completed in accordance with safety requirements, project specifications, and utility standards.

• Coordinate candidate interviews across multiple time zones and stakeholder groups • Manage interview scheduling, calendar coordination, candidate communications, and follow-up logistics • May support sourcing efforts for active roles across Shield and partner companies using LinkedIn Recruiter and additional recruiting tools • Assist with candidate pipeline management and movement within Pinpoint ATS • Help onboard new hiring managers and partner company leaders into recruiting workflows and ATS processes • Provide guidance and support to hiring teams on interview scheduling, scorecards, candidate feedback submission, and recruiting best practices • Maintain accurate candidate records, interview documentation, and requisition data within the ATS • Assist with job posting creation, requisition launches, and recruiting process coordination • Support recruiting operations and hiring initiatives related to newly integrated partner companies • Partner closely with recruiting leadership to identify opportunities for process improvement and operational efficiency • Help maintain a positive, responsive, and professional candidate experience throughout the hiring process

• Coordinate cross-functional operational initiatives from planning through execution. • Track project timelines, deliverables, dependencies, and risks. • Maintain operational documentation, SOPs, workflows, and process maps. • Prepare reports, dashboards, meeting agendas, and executive summaries. • Support leadership with operational planning and special projects. • Partner with Technical teams to coordinate system implementations, enhancements, and vendor integrations. • Assist with gathering business requirements and documenting operational needs. • Support rollout of new tools and operational systems. • Collaborate with Procurement to monitor inventory planning, vendor performance, purchasing timelines, and operational needs. • Coordinate communication regarding product availability, supply chain issues, and procurement priorities. • Identify operational efficiencies related to purchasing and inventory workflows. • Serve as the primary operational liaison for assigned vendors and service providers. • Coordinate onboarding of new vendors. • Monitor vendor performance against established service levels (SLAs). • Schedule recurring business reviews with vendors. • Foster productive, collaborative relationships that support organizational goals. • Maintain operational reports and dashboards. • Analyze operational metrics to identify trends and improvement opportunities. • Coordinate meetings, action items, and follow-up activities. • Prepare presentations and executive communications. • Provide operational support for strategic initiatives as assigned.