Gridware

• Act as the primary contact for utility customers, building trusted relationships, understanding their needs, and providing onboarding and training to maximize Gridware’s technology. • Help customers interpret grid events, improve response strategies, integrate solutions into workflows, and develop documentation for troubleshooting. • Create tailored training materials, lead pilot programs with defined KPIs, and collaborate on new use cases aligned with industry needs. • Drive adoption, retention, and satisfaction through success strategies, establish KPIs for customer health, and track performance analytics. • Partner with sales, product, and field teams for seamless support, relay customer insights to engineering, and troubleshoot issues effectively.

• Monitoring real-time data streams from field sensors and responding to alerts. • Consistently following SOPs (Standard Operating Procedures) to investigate and localize real-time faults with minimal error. • Quickly and efficiently working with Supervisors on ad-hoc data requests, and following up during ongoing investigations.

• Monitoring real-time data streams from field sensors and responding to alerts. • Consistently following SOPs (Standard Operating Procedures) to investigate and localize real-time faults with minimal error. • Quickly and efficiently working with Supervisors on ad-hoc data requests, and following up during ongoing investigations.

• Monitoring real-time data streams from field sensors and responding to alerts. • Consistently following SOPs (Standard Operating Procedures) to investigate and localize real-time faults with minimal error. • Quickly and efficiently working with Supervisors on ad-hoc data requests, and following up during ongoing investigations.

• Lead, train, and manage Field Operations Specialists performing Gridscope installations • Set daily/weekly field priorities and ensure work is executed safely and efficiently • Conduct ride-alongs, on-site coaching, and performance feedback • Serve as the primary point of escalation for field issues • Oversee and participate, as needed, in Gridscope installations • Ensure installations meet Gridware quality standards • Review and validate field specialist installations to ensure collected data is without error • Coordinate access and schedules with internal project managers and utility partners • Own field workflows, documentation, and standard operating procedures (SOPs) • Track installation progress, field metrics, and operational KPIs • Identify inefficiencies and continuously improve field processes • Partner closely with Engineering, Product, and Customer Success to provide field insights and learnings • Provide structured feedback from the field to improve product design and deployment processes • Support pilot programs, new product rollouts, and process scaling efforts • Enforce safety policies and best practices • Submit incident reports when necessary • Lead safety briefings and trainings as needed