Gridware

• Plan and oversee the installation of Gridware sensing devices on utility poles and related infrastructure. • Coordinate closely with utility line crews and contractors to ensure safe and efficient execution of field activities. • Provide clear direction, troubleshooting support, and installation guidance throughout deployment operations. • Conduct site assessments and verify site readiness prior to installation activities. • Identify, document, and resolve technical and operational issues encountered in the field. • Serve as a professional representative of Gridware when interacting with utility personnel, contractors, local authorities, and community stakeholders. • Maintain accurate records of installation activities, site conditions, issues encountered, and corrective actions using Gridware’s internal tools. • Ensure all work is completed in accordance with safety requirements, project specifications, and utility standards.

• Lead, develop, and manage a team of Field Operations Supervisors anchored to major US regions • Own weekly 1:1s, quarterly performance reviews, growth plans, and career development for each direct report • Manage hourly field technicians schedules and timesheets • Hire new Field Operations Supervisors as the team scales regionally and internationally • Coordinate and run trainings for new cohorts of technicians and refresh training for the existing team • Build the bench — identify high-performing technicians as future supervisor candidates • Own day-to-day performance of the field supervisor team across all active customer deployments • Manage capacity plans for the team to ensure we have appropriate staffing for customer demand • Coordinate cross-region planning for new customer expansions and peak install cycles • Drive consistent supervisor practice across customers and regions, even where customer-specific requirements differ • Visit deployments alongside supervisors during peak windows and during key phases (like week 1 of a big expansion) • Serve as the primary escalation point for the supervisor team — safety, delays, contractor issues, customer-facing field decisions • Own the playbooks, training materials, and standard operating procedures (SOPs) to support the scale of the field operations team • Author and maintain the supervisor onboarding program in partnership with HR/L&D • Convert field learnings and incident findings into updated SOPs and training • Revise contractor training and safety training in partnership with EH&S • Own the team's interface with Gridware contracted line crews • Partner with the Senior Manager on vendor performance management, contract terms, and net-new contractor exploration • Provide structured feedback from the field team into product design, install tooling, and field app development • Partner with Finance & Sr. Manager of Field Operations on unit cost tracking by region, customer, and crew, and on contractor cost levers • Represent Field Operations in customer-facing escalation conversations when appropriate • Own daily execution of the safety program across the supervisor team • Set tailboard and Job Hazard Analysis standards across team and ensure consistent use of safety tooling • Lead safety reviews following any incident and convert findings into updated practice • Enforce safety policies and best practices across the team's deployments

• Own and manage a defined territory of investor-owned utilities across the Central U.S. • Build and maintain a robust pipeline of qualified opportunities. • Develop multi-threaded relationships across utility organizations. • Drive complex, technical, multi-stakeholder sales cycles from initial outreach through contract execution. • Lead discovery, technical presentations, pilot structuring, and commercial negotiations. • Develop account strategies and territory plans. • Partner with sales engineering and regulatory teams to define pilots. • Represent Gridware at utility industry events and conferences. • Gather and synthesize market intelligence to inform product roadmap and GTM strategy. • Work closely with marketing and product to develop region-specific messaging and materials.

• Act as the primary contact for utility customers, building trusted relationships, understanding their needs, and providing onboarding and training to maximize Gridware’s technology. • Help customers interpret grid events, improve response strategies, integrate solutions into workflows, and develop documentation for troubleshooting. • Create tailored training materials, lead pilot programs with defined KPIs, and collaborate on new use cases aligned with industry needs. • Drive adoption, retention, and satisfaction through success strategies, establish KPIs for customer health, and track performance analytics. • Partner with sales, product, and field teams for seamless support, relay customer insights to engineering, and troubleshoot issues effectively.

• Monitoring real-time data streams from field sensors and responding to alerts. • Consistently following SOPs (Standard Operating Procedures) to investigate and localize real-time faults with minimal error. • Quickly and efficiently working with Supervisors on ad-hoc data requests, and following up during ongoing investigations.

• Monitoring real-time data streams from field sensors and responding to alerts. • Consistently following SOPs (Standard Operating Procedures) to investigate and localize real-time faults with minimal error. • Quickly and efficiently working with Supervisors on ad-hoc data requests, and following up during ongoing investigations.

• Lead, train, and manage Field Operations Specialists performing Gridscope installations • Set daily/weekly field priorities and ensure work is executed safely and efficiently • Conduct ride-alongs, on-site coaching, and performance feedback • Serve as the primary point of escalation for field issues • Oversee and participate, as needed, in Gridscope installations • Ensure installations meet Gridware quality standards • Review and validate field specialist installations to ensure collected data is without error • Coordinate access and schedules with internal project managers and utility partners • Own field workflows, documentation, and standard operating procedures (SOPs) • Track installation progress, field metrics, and operational KPIs • Identify inefficiencies and continuously improve field processes • Partner closely with Engineering, Product, and Customer Success to provide field insights and learnings • Provide structured feedback from the field to improve product design and deployment processes • Support pilot programs, new product rollouts, and process scaling efforts • Enforce safety policies and best practices • Submit incident reports when necessary • Lead safety briefings and trainings as needed