• Coordinate candidate interviews across multiple time zones and stakeholder groups • Manage interview scheduling, calendar coordination, candidate communications, and follow-up logistics • May support sourcing efforts for active roles across Shield and partner companies using LinkedIn Recruiter and additional recruiting tools • Assist with candidate pipeline management and movement within Pinpoint ATS • Help onboard new hiring managers and partner company leaders into recruiting workflows and ATS processes • Provide guidance and support to hiring teams on interview scheduling, scorecards, candidate feedback submission, and recruiting best practices • Maintain accurate candidate records, interview documentation, and requisition data within the ATS • Assist with job posting creation, requisition launches, and recruiting process coordination • Support recruiting operations and hiring initiatives related to newly integrated partner companies • Partner closely with recruiting leadership to identify opportunities for process improvement and operational efficiency • Help maintain a positive, responsive, and professional candidate experience throughout the hiring process

• Coordinate cross-functional operational initiatives from planning through execution. • Track project timelines, deliverables, dependencies, and risks. • Maintain operational documentation, SOPs, workflows, and process maps. • Prepare reports, dashboards, meeting agendas, and executive summaries. • Support leadership with operational planning and special projects. • Partner with Technical teams to coordinate system implementations, enhancements, and vendor integrations. • Assist with gathering business requirements and documenting operational needs. • Support rollout of new tools and operational systems. • Collaborate with Procurement to monitor inventory planning, vendor performance, purchasing timelines, and operational needs. • Coordinate communication regarding product availability, supply chain issues, and procurement priorities. • Identify operational efficiencies related to purchasing and inventory workflows. • Serve as the primary operational liaison for assigned vendors and service providers. • Coordinate onboarding of new vendors. • Monitor vendor performance against established service levels (SLAs). • Schedule recurring business reviews with vendors. • Foster productive, collaborative relationships that support organizational goals. • Maintain operational reports and dashboards. • Analyze operational metrics to identify trends and improvement opportunities. • Coordinate meetings, action items, and follow-up activities. • Prepare presentations and executive communications. • Provide operational support for strategic initiatives as assigned.

• Support pricing operations, pricing analytics, GTN processes, and commercial launch readiness for a branded pharmaceutical product • Develop, maintain, enhance, and validate pricing models • Execute recurring monthly pricing operational activities, including pricing validations, model updates, reconciliations, and financial analyses • Review adjudicated claims, pricing data, rebate activity, and GTN components to validate pricing assumptions, investigate discrepancies, and support operational accuracy • Support customer Class of Trade (COT) assignments and pricing administration activities • Support State Price Transparency Reporting (SPTR) requirements and other applicable pricing reporting obligations • Support government pricing calculations and operational processes for branded pharmaceutical products, including Best Price (BP), 340B, Non-FAMP, and other applicable government pricing programs • Partner closely with third-party vendors to review calculations, validate outputs, investigate discrepancies, and ensure timely execution • Support commercial launch readiness by ensuring pricing models and operational processes are implemented accurately and on schedule • Review and validate commercial rebate claims and associated payment files for accuracy and completeness • Analyze pricing and operational data to identify trends, resolve issues, and improve process efficiency • Prepare recurring pricing analyses and operational reporting to support Finance and Commercial organizations • Develop and maintain pricing operational documentation, process maps, and supporting work instructions • Identify opportunities to improve pricing operational processes, controls, and data quality • Collaborate effectively with cross-functional partners while managing multiple priorities in a fast-paced biotech environment

Role Description The Technology Operations Specialist will report to the VP of Technology and is responsible for managing day-to-day operations related to various technology platforms and vendor relationships. This role is not a helpdesk or infrastructure engineering position; it focuses on business systems and vendor coordination, requiring: - Organizational discipline - Platform familiarity - Clear communication You will manage platforms and vendor relationships, coordinate with managed service providers, and exercise judgment independently. Key Responsibilities - Asana Administration: - Own user provisioning, deprovisioning, role management, and organizational hygiene across the Asana instance. - Partner with department leads to build and maintain project timelines and templates. - Serve as the internal Asana point of contact: troubleshoot issues, support new users, and coordinate with Asana support. - Identify and flag improvements to work tracking; implement changes in coordination with the VP of Technology. - Cvent – User Access & Administration: - Manage user access, roles, and permissions within the Cvent instance. - Handle routine administrative tasks: user onboarding/offboarding, basic configuration updates, and access audits. - Act as the internal contact for Cvent-related operational questions, coordinating with Cvent support. - Microsoft 365 & MSP Coordination: - Serve as the primary internal liaison to the managed service provider for day-to-day MS365 administration. - Monitor MSP responsiveness and quality; escalate issues to the VP of Technology when service levels are not met. - Coordinate MS365 changes, licensing additions, and access requests on behalf of internal stakeholders. - Support new employee onboarding by coordinating with the MSP for account setup. - Microsoft Dynamics - Vendor: - Manage the day-to-day relationship with the Dynamics third-party administrator. - Translate business needs into clear, documented requests for the Dynamics vendor. - Maintain a log of active and completed changes; surface patterns to the VP of Technology. - Vendor & Procurement Coordination: - Own day-to-day relationships with technology suppliers including CDW and Provantage. - Assist with vendor contract renewals, software licensing, and hardware lifecycle tracking. - Maintain organized records of vendor contacts, contracts, and purchase history. Qualifications - 2–4 years of experience in a technology operations, IT coordinator, or business systems support role. - Hands-on experience administering a project management or work management platform (Asana preferred). - Working knowledge of Microsoft 365 and comfort navigating the admin environment. - Demonstrated ability to manage external vendors and third-party service providers. - Strong organizational skills with high attention to detail. - Clear written and verbal communicator; able to work effectively with both technical and non-technical stakeholders. - Self-starter who takes ownership of ambiguous problems. Preferred - Experience with Cvent at an administrative or access-management level. - Familiarity with Microsoft Dynamics 365 in a coordination or light-admin capacity. - Prior experience at an events agency or similar environment. - Exposure to technology procurement through CDW, Provantage, or comparable channels. - Asana Certified Pro or equivalent platform certification. Benefits - A collaborative, people-first culture that values teamwork and connection. - Opportunity to play a key role in delivering impactful, high-quality events. - Fast-paced, dynamic environment with variety across programs and clients. - Exposure to cross-functional teams and end-to-end event execution. - A growing organization where your contributions make a direct impact. How to Apply Please submit your resume at www.bishopmccann.com/careers . Additionally, include a brief note describing a specific example of a technology platform or vendor relationship you’ve managed.