Booth and Partners Pte Ltd

Role Description The IAM Team Lead is responsible for leading daily Identity and Access Management operations for customer environments supported by Arraya. This role ensures IAM requests are processed accurately, on time, and in alignment with customer policies, compliance requirements, and established operational procedures. The IAM Team Lead provides oversight for: - Provisioning - Deprovisioning - Access modifications - Access reviews - Escalations - Audit support - Documentation quality - Team performance This role requires strong IAM operations experience, a solid understanding of SOX, ISO, GRC controls, role-based access, and the ability to lead a dedicated IAM team supporting an 18 hours, 5 days a week coverage model. Qualifications - 5+ years of Identity and Access Management experience. - 2+ years in a lead or supervisory role. - Experience managing IAM operational workflows. - Strong understanding of role-based access control. - Experience supporting SOX compliance requirements. - Experience supporting ISO compliance programs. - Experience performing access review activities. - Familiarity with audit evidence collection processes. - Experience working within ITSM ticketing platforms. - Strong understanding of service levels and KPIs. - Experience managing operational escalations. - Strong written and verbal communication skills. - Experience supporting customer-facing operations. - Familiarity with Active Directory and Entra ID. - ITIL Foundation certification preferred. Requirements - Meet or exceed IAM service delivery objectives. - Ensure SLA compliance across all IAM work activities. - Maintain audit readiness for SOX and ISO assessments. - Drive high quality standards for ticket documentation. - Resolve escalations promptly and effectively. - Maintain consistent adherence to customer policies. - Ensure operational coverage requirements are achieved. - Deliver accurate operational and compliance reporting. - Maintain up-to-date process and knowledge documentation. - Foster team accountability and continuous improvement. - Promote a customer-focused and security-first mindset. - Support effective communication across all stakeholders. - Model professionalism, integrity, and sound judgment. Benefits - Full-Time - Remote - 40 hours per week - Monday through Friday with the ability to support after hour escalations if needed. - Ability to adjust schedule to support evening meetings. - Support of an 18x5 coverage model as required. - Schedule flexibility for customer meetings and escalations. Working Conditions and Physical Requirements - Prolonged periods of working at a computer workstation. - Ability to communicate effectively through multiple channels. - Comfortable operating standard office productivity tools. - Ability to participate in virtual meetings regularly.

Role Description The Operations Assistant is to assist all aspects of daily store operation remotely. Duties include: - Front desk reception duties - Supplies ordering - Inventory management - Membership management - Customer services inquiries - Answering incoming phone calls and voice mails - Responding to customers’ requests - Assisting in time clock and daily check out sales reports - Researching billing issues - Assisting guests with questions regarding services and products - Charging for services performed - Emailing timely replies - Reviewing purchase details for proper charges and refunds Duties and Responsibilities (Perform remotely): - Assist in day-to-day operation of the store remotely - Review flow of appointments, proper breaks and time off - Assist in scheduling tasks - Accurately book, change and cancel appointments - Explain clearly detailed descriptions of treatments, memberships, packages, services, facility features and hours of operation - Answer the phone within three rings and use the guest’s name twice throughout the phone conversation - Inventory management and ensure store and retail supplies are fully stocked - Handle guests’ questions and concerns professionally and courteously through email or phone call - Assist in all areas of wellness sanctuary operation as requested by management - Review daily close out and time clock reports - Properly track time off schedules and assist in efficiencies of practitioner and front desk schedules - Assist insurance billing process and be the primary point of contact for superbills - Manage store inventory and supplies; keep all store records and inventory organized - Special projects as assigned; duties can change from time to time due to store needs Qualifications - Bachelor’s degree preferred - Spa/Fitness/Wellness experience preferred - Proficiency in booking system, Mindbody tool preferred - Strong sense of ownership and professionalism - Responsible and trustworthy - Willingness to work one day on the weekend and holidays Requirements - Equal employment opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information or any other consideration made unlawful by federal, state, or local laws

Role Description Support the Membership Team by providing direct support to the company business member network. The ideal candidate is a self-starter with excellent communication and customer service skills. This person can work well in a team to support a large volume of member support emails, take phone calls, and video calls as needed with members, while maintaining the highest level of customer service and meeting set KPIs. - Provide best-in-class customer service, including answering questions using a shared inbox (Hiver), assisting with certification support, renewal of membership, and communicating the benefits and values of membership. - Taking member calls when necessary, both over the phone and virtually. - Meet established KPIs like average reply time to ensure optimal member experience. - Work cross-functionally with the Membership Team and other teams across the organization for questions and collaboration as needed. - Know the ins and outs of our organization, its policies, and its systems. - Maintain accurate and up-to-date account data in Salesforce. - Navigate change in a growing organization and support the development and scaling of long-term systems, processes, and benefits to support our business members. - Keeping up to date on the most current membership requirements, benefits, and process updates. - Engage in feedback loops to gather member experience and feedback details. Qualifications - A passion and enthusiasm for account management, customer service and mission-driven work. - Experience in account management or high-volume customer service. - 2-5 years related professional experience or undergraduate degree. - Strong team player with excellent oral and written communication skills. - Comfortable interacting with members remotely and/or in-person, may need to attend in-person events, will host virtual member events. - Excellent organizational and time management skills, attention to detail, and the ability to adhere to deadlines. - Ability to prioritize tasks and streamline workflow for maximum efficiency. - Ability to coordinate work between multiple systems in a day. - Comfortable and effective working independently in a remote work environment. - Flexible and comfortable with change/fast growth. - Comfortable speaking with members over the phone and video conferencing services. - Proficiency in Microsoft Office and Google Workspace. - Experience in Salesforce, Monday.com, and/or HubSpot (preferred). Benefits - Full-time position. - Work from Home. - Prepaid Medicine: Your health is our priority! - Life Insurance: Peace of mind for you and your loved ones! - Indefinite-Term Labor Contract: Stability and all legal benefits included!

Role Description To have a material strategic and financial impact on our clients, we need to have an Engineering team able to consistently do the best work of their careers for each client. We’re looking for humans ready to create the future; for doers and disruptors ready to solve real customer problems and meet real customer needs. - Guide the technical direction and implementation of large-scale product features - Evaluate trade-offs between correctness, robustness, performance, and customer impact to ensure we build the right solution - Collaborate with product, design, and engineering to influence product strategy and direction - Ship well-tested, secure, reliable, and maintainable code while keeping our customers' best interests in mind - React to how our product is used in the wild, and help fix bugs and production issues as they occur - Contribute to code reviews, documentation, and complex bug fixes with security, performance, and reliability in mind - Mentor and level up the skills of your teammates by sharing your expertise - Develop strong client relationships to achieve a ‘trusted advisor’ status in helping them achieve their digital goals. Qualifications - Proven experience in backend technologies, particularly Java, with a strong focus on designing, implementing, and optimizing APIs, microservices, and backend systems. - Strong understanding of database design and management, including experience with SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) - Experience building and integrating RESTful APIs and GraphQL services. - Strong experience with version control systems, particularly Git, and platforms like GitHub or Bitbucket. - Experience with cloud platforms and services (e.g., AWS, Azure, or Google Cloud) for hosting, deployment, and storage - Proficiency in CI/CD pipelines and DevOps tools (e.g., Jenkins, Docker, Kubernetes). - Familiarity with performance optimization techniques for websites and apps - Basic understanding of analytics tools like Adobe Analytics or Quantum Metrics for data tracking and reporting. - Ability to write clean, maintainable, and well-documented code. - Excellent communication skills to collaborate effectively with cross-functional teams, including designers, QA, and project managers. - 5+ years of experience as a Full Stack Developer, with a focus on web and mobile app development - Strong problem-solving skills and the ability to debug and troubleshoot complex technical issues. - Experience working on global or large-scale digital projects, preferably in the hospitality or consumer-facing industries Requirements - Bachelor’s degree in Computer Science, Software Engineering, or a related field. - 5+ years of experience as a Full Stack Developer, with a focus on web and mobile app development - Experience working on experimentation with platforms like LaunchDarkly - Knowledge of localization and internationalization best practices for multi-language and multi-currency websites and apps. - Experience with SEO principles and web accessibility standards (e.g., WCAG). - Background in the hospitality industry or experience integrating industry-specific tools like booking engines or property management systems (PMS). - Contribution to open-source projects or a robust GitHub portfolio showcasing relevant work. - Natural-born problem solver. You create solutions, not problems. You use empathy, logic, and imagination to make sense of a situation and come up with an intelligent solution - Organized and love yourself for it. You love creating (and completing!) task lists. You hate messes. You possess excellent planning & organization skills - Solid coding foundation. You can collaborate with internal and external SMEs to problem solve and create smart solutions - Expectations Wizard. You always under-promise and over-deliver. - Agile. You have an innate ability to embrace change and quickly adapt to new situations, changes in direction and competing priorities within a results-driven environment. You know how to learn fast with the goal of operating independently without sacrificing a quality output. - Proactive. You are experienced at identifying risks & resolving issues, escalating as needed to senior leadership across an entire portfolio of client projects. - Live in the details. Solid problem-solving skills with a high attention to the little things. You bring clarity to chaos - Are confident, yet kind and low on ego. 'Nuff said. - Wear many hats. Demonstrated ability to manage multiple, simultaneous projects and manage programs - Well rounded. Have experience with various digital projects - 1+ years of experience working in an agency or client-facing environment Benefits - Full-time position - Work from Home - Prepaid Medicine: Your health is our priority! - Life Insurance: Peace of mind for you and your loved ones! - Indefinite-Term Labor Contract: Stability and all legal benefits included!

Role Description Our Client, Vehlo, is on a mission to automate and accelerate the vehicle repair industry with software and payment solutions designed to help auto service teams acquire, service and retain lifelong customers. The Shop-Ware team is looking for an experienced Senior Full Stack Software Developer to join them. The team develops modern Shop Management Software that provides not only transformational shop management tools, but also transparent customer-facing communications. The result? Increased efficiency, enhanced profitability, and second to none customer service for each of our customers. What will you work on? - Build and rapidly iterate on full stack application features, using highly customized API and integrations, in Ruby on Rails and JavaScript - Contribute architectural vision and execution - Continually help improve development practices to deliver highly available software Qualifications - Thorough knowledge of React, pros and cons, how to effectively organize code, and how to write efficient and understandable code - Experience with React, HTML, CSS, and Ruby on Rails - Proficiency in JavaScript; we have a lot of client-side code! - Experience with relational DB (Postgres, MySQL, SQL) engines - Backbone.js a plus! Requirements - At least 5+ years of experience suggested - Fully remote position, but must be able to work within the EST Time Zone - Extensive experience in Ruby on Rails 6, HTML, CSS, and React - Provide non-proprietary and non-confidential sample(s) of your work if possible

Role Description We are seeking a highly detail-oriented Operations & Process Specialist to support core legal operations while helping formalize and improve our internal processes. This role is execution-focused first. You will manage: - Intake - Billing support - Document organization - Operational tracking Over time, you will also help document workflows, maintain internal process libraries, and support structured onboarding and training initiatives. You do not need to be a formal instructional designer. However, you must be highly organized, process-oriented, and capable of translating operational workflows into clear documentation. This is a full-time, exclusive independent contractor engagement. The position is fully remote and requires working during U.S. Mountain Time. Qualifications - 5+ years of progressive experience in legal administration, operations coordination, or law firm support - Strong organizational skills and attention to detail - Experience working with Microsoft 365 and document management systems - Ability to manage multiple recurring workflows with accuracy - Clear written communication and strong follow-through Requirements - Experience documenting SOPs or workflows (preferred but not required) - Exposure to onboarding or internal training coordination (preferred but not required) - Familiarity with Clio Manage (preferred but not required) - Experience using AI tools to increase productivity (preferred but not required) Benefits - Remote work opportunity - Flexible working hours during U.S. Mountain Time Company Description Reports directly to the Director of Operations. Key Responsibilities - Legal Operations Support, Client Intake & Matter Setup - Draft, circulate, and track engagement letters and conflict waivers - Create new clients and matters in Clio Manage and SharePoint - Verify billing details, retainers, and rates before system setup - Maintain organized digital files and templates - Budget & Billing Support - Generate WIP reports and monitor matter thresholds - Validate time entries and coordinate corrections - Support monthly prebill preparation and quality checks - Maintain budget trackers and flag discrepancies - Vendor & Administrative Coordination - Review vendor invoices - Track renewals and license allocations - Maintain compliance documentation in SharePoint - Onboarding & Offboarding Support - Coordinate system setup with IT vendors - Maintain onboarding checklists - Support access management and license reallocation - Process Documentation & Knowledge Support - Document recurring workflows in a standardized format - Maintain organized SOPs in SharePoint and OneNote - Update templates and ensure version control - Assist leadership in capturing undocumented institutional knowledge - Identify areas where processes can be simplified or clarified - Training & Process Adoption Support - Help create onboarding guides for new hires - Convert documented workflows into step-by-step training materials - Support internal training sessions when needed - Track completion of required process reviews - Governance & Reporting - Submit daily EOD reports summarizing progress and open items - Maintain trackers for intake, billing, and vendor coordination - Record meeting notes with assigned owners and deadlines - Assist in refining internal operational standards - AI and Automation Utilization - Use AI tools (ChatGPT, Claude, Microsoft Copilot, Clio Assist, etc.) to streamline administrative tasks - Apply AI to improve efficiency in data entry, matter setup, client onboarding workflows, and drafting task lists - Leverage automation features in Microsoft 365 to reduce bottlenecks and accelerate turnaround times - Maintain responsible and compliant use of AI tools, following firm guidelines for confidentiality, privacy, and data handling Successful Profile - Process-oriented and disciplined: brings structure and consistency to recurring workflows - Detail-obsessed: catches small errors before they compound and double-checks own work - Proactive: flags issues, gaps, and improvement opportunities without being asked - Clear communicator: translates operational steps into documentation any teammate can follow

Role Description The Triage Customer Support Agent serves as the first human point of contact for customers reaching Peterson's and RMC Learning Solutions after interacting with our Zendesk AI Agent. This is a Tier 0–1 support role focused on following established processes, providing genuine warmth, and delivering consistent empathy rather than requiring deep product expertise. You will use a comprehensive Knowledge Base and macro library within Zendesk to resolve common customer inquiries quickly and accurately. When an issue falls outside your scope, you will either warm transfer the customer to the Customer Support Lead or initiate the callback process. Our goal is simple: Every customer who reaches you should feel heard, helped, and cared for. Live Call Support - Answer inbound calls routed through Zendesk. - Identify whether the caller is contacting Peterson's or RMC Learning Solutions based on the incoming phone number. - Use the appropriate greeting script for each brand. - Resolve Tier 0–1 inquiries using Knowledge Base articles and Zendesk macros, including: - Password resets - Login assistance - Basic order inquiries - Website navigation guidance - Warm transfer Tier 2+ issues to the Customer Support Lead. - Offer callback appointments when the Customer Support Lead is unavailable. Ticket Management - Manage the Zendesk ticket queue during your assigned shift. - Apply the appropriate macros to resolve common ticket types. - Escalate tickets requiring advanced support by assigning them to the Customer Support Lead. - Maintain clear, empathetic, professional, and grammatically correct written communication. Communication & Availability - Check in and out of each shift through the #agent-team Slack channel. - Keep Slack notifications enabled throughout your shift. - Set your Zendesk status to Available within two minutes of your scheduled start time. - Communicate proactively with the Customer Support Lead through Slack for real-time assistance. Qualifications - Genuine warmth, patience, and empathy (empathy is the most important quality for this role). - Excellent written and verbal English communication skills. - Ability to consistently and accurately follow documented processes. - Comfortable working independently in a remote environment. - Reliable internet connection and a quiet workspace. - At least 2 years of experience in a customer-facing role. - Familiarity with web-based tools such as email, chat, and ticketing systems. Requirements - Preferred experience using Zendesk or a similar customer support platform. - Experience using Slack. - Background in education, test preparation, or professional training industries. What This Role Is Not This role does not require: - Deep product expertise. - Independent troubleshooting of complex customer issues. - Meeting aggressive customer support metrics. Instead, Triage Agents are expected to: - Follow established processes. - Communicate with empathy and professionalism. - Know when and how to escalate issues appropriately. Training is intentionally focused and streamlined to prepare agents for success in this role. Performance Expectations Success in this role is primarily measured by: - Consistency in call handling and greeting accuracy. - Proper use of Knowledge Base articles and Zendesk macros. - Empathy and professionalism in written customer communications. - Availability and punctuality during scheduled shifts. - Appropriate and timely escalation of issues. Performance is evaluated using a simplified Triage QA Scorecard, which assesses: - Greeting and brand accuracy. - Empathy and tone. - Knowledge Base and macro adherence. - Call and ticket resolution quality. - Customer Satisfaction (CSAT) is monitored at the ticket level.

Role Description We’re growing fast and looking for a skilled Contingent Recruiter. This is an excellent opportunity for a driven professional who excels at building relationships, sourcing hard-to-find candidates, and making an impact in a fast-paced, collaborative environment. - Client Engagement & Search Management - Collaborate with hiring managers and HR partners to understand hiring needs, define search strategy, and align on priorities. - Act as a strategic advisor and partner to clients, delivering speed, accuracy, and value in every search. - Manage full-cycle recruiting efforts for contingent searches — from intake to placement. - Work closely with account management to identify upsell opportunities and deepen client relationships. - Sourcing & Recruiting - Identify and engage top talent for Marketing and sales roles. - Proactively build pipelines using tools like LinkedIn Recruiter, job boards, Boolean search, and internal databases. - Screen and assess candidates for technical qualifications, cultural fit, and career alignment. - Present thoroughly vetted candidates to clients with strong summaries and market insight. - Maintain candidate engagement and manage communication throughout the recruiting process. - Operations & Technology - Maintain accurate and organized records in Salesforce and other internal systems. - Track activity, candidate flow, and placement metrics. - Continuously refine search strategies based on data, results, and market trends. Qualifications - 3+ years of recruiting experience, preferably in contingent or agency search, focused on sales and/or marketing. - A track record of success in placing technical professionals in fast-paced environments. - Strong sourcing skills — you know how to find and engage passive candidates. - Excellent written and verbal communication skills. - Strong time management and organizational ability — able to juggle multiple open roles and client needs. - Comfortable with metrics and accountability in a performance-based culture. - Proficiency with LinkedIn Recruiter and applicant tracking systems (Salesforce experience is a plus). - Bachelor's degree preferred but not required. Requirements - 3+ years of recruiting experience, preferably in contingent or agency search, focused on sales and/or marketing. - A track record of success in placing technical professionals in fast-paced environments. - Strong sourcing skills — you know how to find and engage passive candidates. - Excellent written and verbal communication skills. - Strong time management and organizational ability — able to juggle multiple open roles and client needs. - Comfortable with metrics and accountability in a performance-based culture. - Proficiency with LinkedIn Recruiter and applicant tracking systems (Salesforce experience is a plus). - Bachelor's degree preferred but not required. Benefits - Full-time position - Work from Home - Prepaid Medicine: Your health is our priority! - Life Insurance: Peace of mind for you and your loved ones! - Indefinite-Term Labor Contract: Stability and all legal benefits included!

Role Description Seeking an entrepreneurial, high-energy Accounting & Finance Recruiter to join our growing team. This individual will be responsible for identifying, engaging, and placing top accounting and finance talent across a variety of industries, including middle-market, private equity-backed, and publicly traded companies. This role offers the opportunity to work remotely, partner with an exceptional team, and directly contribute to the continued growth and success of the company. Key Responsibilities - Candidate Sourcing & Recruitment - Build and maintain a robust pipeline of accounting and finance professionals. - Source candidates using: - LinkedIn Recruiter - ZoomInfo - Internal databases and referrals - Networking and market mapping techniques - Recruit for positions including: - Staff Accountant - Senior Accountant - Accounting Manager - Assistant Controller - Controller - FP&A Manager - Director of Finance - Conduct candidate outreach through InMails, calls, emails, and networking strategies. - Evaluate candidates' technical capabilities, career goals, and cultural fit. - Candidate Management - Conduct thorough candidate interviews and assessments. - Prepare and present candidate summaries to hiring teams and clients. - Manage candidates throughout the interview, offer, and onboarding process. - Provide consultative guidance regarding compensation, market trends, and career opportunities. - Maintain regular communication with candidates before and after placement. - Collaboration & Business Partnership - Partner closely with Account Managers and recruiters across all verticals. - Participate in intake calls, recruiting strategy sessions, and team meetings. - Share market intelligence, sourcing strategies, and best practices. - Contribute to process improvements and recruiting initiatives that support the growth of the business. - Pipeline & CRM Management - Maintain accurate and timely records within Salesforce and other recruiting systems. - Track recruiting activity and performance metrics. - Develop long-term talent communities and candidate relationships. Qualifications - Two or more years of recruiting experience in: - Accounting & Finance recruiting (required) - Professional staffing - Executive search - Agency recruiting - Demonstrated success sourcing and engaging passive candidates. - Strong interviewing and relationship-building skills. - Excellent written and verbal communication skills. - Ability to manage multiple searches simultaneously. - Highly organized with strong time management skills. Benefits - Full-time position - Work from Home - Prepaid Medicine: Your health is our priority! - Life Insurance: Peace of mind for you and your loved ones! - Indefinite-Term Labor Contract: Stability and all legal benefits included!

Role Description The Senior Marketing Manager, Demand Gen owns paid media strategy and execution end to end, alongside the marketing operations and measurement systems that support it. This role is responsible for running paid campaigns across multiple channels, owning the marketing tech stack, and building the reporting that ties marketing activity to pipeline and revenue. The Senior Marketing Manager will work closely with the Marketing Director, the content & social lead, and the events marketing manager. - Own paid media strategy and execution across search, social, and display — planning, launching, and optimizing campaigns without relying on an outside media agency - Build and maintain the marketing systems that keep the function running: HubSpot workflows, list hygiene, lead routing, campaign tracking, and CRM integrity - Define what marketing tracks and why — build dashboards and reporting that connect marketing activity to pipeline and revenue, and distinguish vanity metrics from real signal - Lead SEO and content production cadence, testing and iterating on demand gen tactics across channels - Own the marketing technology stack (HubSpot, GA4, Google Ads) — knowing when to add tools and when to cut them - Administer HubSpot at an admin level, not just as an end user - Maintain UTM architecture and tagging standards across all campaigns and channels - Build and deliver reporting that leadership actually uses to make decisions Qualifications - 5+ years in B2B or agency marketing with direct, hands-on ownership of paid demand gen and marketing operations - Proven ownership of paid media strategy and execution across multiple channels (search, social, display) without dependence on a media agency - HubSpot admin-level proficiency - Strong working knowledge of GA4, Google Tag Manager, SEMRush, and UTM architecture - Clear written communicator who thinks in data and moves without being asked - Track record of building reporting and dashboards that leadership actually uses Requirements - Experience at a digital agency or within the Shopify ecosystem (preferred) - Familiarity with Asana or similar project tracking tools (preferred) Benefits - Full-time position - Work from Home - Prepaid Medicine: Your health is our priority! - Life Insurance: Peace of mind for you and your loved ones! - Indefinite-Term Labor Contract: Stability and all legal benefits included!