Role Description We are looking for a passionate and motivated Senior Technical Writer to join our Product Documentation team as we support the company in achieving top-priority objectives & key results. Documentation at dbt is both a community asset and a foundational product surface. The Documentation team accelerates product adoption and user success by helping data practitioners learn, explore, and confidently use dbt. We operate using a docs-as-code and docs-as-a-product approach within an open-source model, partnering closely with Engineering, Product, Developer Experience, and customer-facing teams. By balancing deep product knowledge with a beginner’s lens, we not only create accurate, easy-to-read documentation for humans and bots alike, but also surface insights that drive product improvements. In this role, you’ll help new users reach their “a-ha” moment faster, support experienced practitioners as they expand into new areas of the ecosystem, and uphold the clarity, accuracy, and trust that our community depends on. Key Responsibilities & Duties - New feature writing for Product - 45% - Consistently creates effective docs plans for new feature writing projects. - Starts conversations in key places, and involves stakeholders to keep everyone well-informed and focused on a world-class customer experience. - Raises issues or suggests improvements to new features that advocate for user needs. - Docs projects writing - 20% - Identifies and advocates for medium to large docs projects. - Mentors less-senior writers on how to manage their time spent in docs-driven projects alongside new feature ships. - Independently prioritizes the highest impact work beyond new feature ships. - Addressing ongoing issues - 20% - Independently troubleshoots issue requests, and helps less-senior writers learn how to do the same. - Has a solid understanding of when a swathe of issues can be folded into a larger content strategy improvement project instead of addressing each issue singularly. - Independently notices overarching issues in our docs and figures out how to address them. - Focuses on more complex issues, while analyzing data across multiple dimensions to evaluate solutions and drive decisions. - Triages and reviews open source PRs and issues, and alerts the team when these are piling up. - Peer reviewing - 15% - Provides and explains their insightful and compassionate editorial and technical feedback when reviewing the work of peers. - When providing feedback, consistently notices gaps in pages outside of the pages contained in the pull request they’re reviewing. - Gains agreement, consolidates differing opinions, and enables team to move forward. - Reviews are consistently centered around clarifying the experience for users. Qualifications - Required: - Minimum 5 years writing technical documentation for developer tools, including a solid understanding of version control and single-sourcing content, and experience managing documentation systems. - Strong ability to plan, prioritize, and carry out complex writing projects with high attention to detail along the way. - Ability to compassionately give and receive editorial and technical feedback. - Communicate clearly and concisely, especially when working asynchronously or with a distributed team. - Preferred: - Experience with dbt or data. - Previous experience as a senior member of a formal documentation team working collaboratively with other writers, editors, and teams. - Worked asynchronously as part of a fully-remote, distributed team. - A plus if you have experience contributing to or maintaining an open source project. Benefits - 100% employer-paid medical insurance. - Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. - RSU stock grants. - Professional development and training opportunities. - Company virtual happy hours, free food, and fun team-building activities. - Monthly cell phone stipend. - Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

• Collaborate with software engineers and product managers to document REST APIs, SDK workflows, and cloud-based architecture. • Maintain and organize internal technical knowledge bases using Polarion.

• Learn to use AI-assisted tools thoughtfully to support research, drafting, revision, and content maintenance while applying strong human judgment for accuracy, clarity, and audience needs • Help create content that is clear, structured, and reusable so it works well for both human readers and emerging AI-powered discovery experiences • Collaborate closely with a wide range of cross-functional constituents as well as our user community to create technical content and in-product guidance that meets the needs of our growing audience • Build strong community and cross-functional relationships to help expand your knowledge of our products, our users, and the real world problems they face every day • Have a growth mindset! Keep up to date on tech writing industry trends and use what you learn to help our team innovate at every level • Learn from our team as you improve your writing, technical knowledge, and ability to think through tough problems with a focus on customer outcomes • Bring your positive attitude and sense of humor to help us foster a culture that is collaborative, innovative, and inclusive

• Develop, edit, and maintain end-user documentation, work aids, user guides, release notes, FAQs, and training materials for enterprise applications. • Prepare internal and external communications related to software releases, system enhancements, maintenance activities, and user notifications. • Collaborate directly with NHTSA business stakeholders to gather information and create user-facing documentation and job aids. • Create and maintain documentation in Confluence and organize project knowledge repositories. • Work with project managers, business analysts, developers, testers, and product owners to understand application changes and translate them into user-friendly documentation. • Maintain documentation standards and ensure all deliverables are accurate, consistent, and aligned with federal documentation guidelines. • Update existing documentation to reflect system enhancements and production releases. • Support user adoption by creating instructional materials and documentation for new features and functionality.