Role Description We are looking for a passionate and motivated Senior Technical Writer to join our Product Documentation team as we support the company in achieving top-priority objectives & key results. Documentation at dbt is both a community asset and a foundational product surface. The Documentation team accelerates product adoption and user success by helping data practitioners learn, explore, and confidently use dbt. We operate using a docs-as-code and docs-as-a-product approach within an open-source model, partnering closely with Engineering, Product, Developer Experience, and customer-facing teams. By balancing deep product knowledge with a beginner’s lens, we not only create accurate, easy-to-read documentation for humans and bots alike, but also surface insights that drive product improvements. In this role, you’ll help new users reach their “a-ha” moment faster, support experienced practitioners as they expand into new areas of the ecosystem, and uphold the clarity, accuracy, and trust that our community depends on. Key Responsibilities & Duties - New feature writing for Product - 45% - Consistently creates effective docs plans for new feature writing projects. - Starts conversations in key places, and involves stakeholders to keep everyone well-informed and focused on a world-class customer experience. - Raises issues or suggests improvements to new features that advocate for user needs. - Docs projects writing - 20% - Identifies and advocates for medium to large docs projects. - Mentors less-senior writers on how to manage their time spent in docs-driven projects alongside new feature ships. - Independently prioritizes the highest impact work beyond new feature ships. - Addressing ongoing issues - 20% - Independently troubleshoots issue requests, and helps less-senior writers learn how to do the same. - Has a solid understanding of when a swathe of issues can be folded into a larger content strategy improvement project instead of addressing each issue singularly. - Independently notices overarching issues in our docs and figures out how to address them. - Focuses on more complex issues, while analyzing data across multiple dimensions to evaluate solutions and drive decisions. - Triages and reviews open source PRs and issues, and alerts the team when these are piling up. - Peer reviewing - 15% - Provides and explains their insightful and compassionate editorial and technical feedback when reviewing the work of peers. - When providing feedback, consistently notices gaps in pages outside of the pages contained in the pull request they’re reviewing. - Gains agreement, consolidates differing opinions, and enables team to move forward. - Reviews are consistently centered around clarifying the experience for users. Qualifications - Required: - Minimum 5 years writing technical documentation for developer tools, including a solid understanding of version control and single-sourcing content, and experience managing documentation systems. - Strong ability to plan, prioritize, and carry out complex writing projects with high attention to detail along the way. - Ability to compassionately give and receive editorial and technical feedback. - Communicate clearly and concisely, especially when working asynchronously or with a distributed team. - Preferred: - Experience with dbt or data. - Previous experience as a senior member of a formal documentation team working collaboratively with other writers, editors, and teams. - Worked asynchronously as part of a fully-remote, distributed team. - A plus if you have experience contributing to or maintaining an open source project. Benefits - 100% employer-paid medical insurance. - Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. - RSU stock grants. - Professional development and training opportunities. - Company virtual happy hours, free food, and fun team-building activities. - Monthly cell phone stipend. - Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.