• Learn to use AI-assisted tools thoughtfully to support research, drafting, revision, and content maintenance while applying strong human judgment for accuracy, clarity, and audience needs • Help create content that is clear, structured, and reusable so it works well for both human readers and emerging AI-powered discovery experiences • Collaborate closely with a wide range of cross-functional constituents as well as our user community to create technical content and in-product guidance that meets the needs of our growing audience • Build strong community and cross-functional relationships to help expand your knowledge of our products, our users, and the real world problems they face every day • Have a growth mindset! Keep up to date on tech writing industry trends and use what you learn to help our team innovate at every level • Learn from our team as you improve your writing, technical knowledge, and ability to think through tough problems with a focus on customer outcomes • Bring your positive attitude and sense of humor to help us foster a culture that is collaborative, innovative, and inclusive

• Develop, edit, and maintain end-user documentation, work aids, user guides, release notes, FAQs, and training materials for enterprise applications. • Prepare internal and external communications related to software releases, system enhancements, maintenance activities, and user notifications. • Collaborate directly with NHTSA business stakeholders to gather information and create user-facing documentation and job aids. • Create and maintain documentation in Confluence and organize project knowledge repositories. • Work with project managers, business analysts, developers, testers, and product owners to understand application changes and translate them into user-friendly documentation. • Maintain documentation standards and ensure all deliverables are accurate, consistent, and aligned with federal documentation guidelines. • Update existing documentation to reflect system enhancements and production releases. • Support user adoption by creating instructional materials and documentation for new features and functionality.

• Research, analyze, and synthesize project, operational, and financial information from multiple sources to develop comprehensive project status reports, completion reports, donor updates, and stewardship communications. • Develop original donor-facing project fulfillment packages and stewardship materials that effectively communicate project impact, outcomes, and funding utilization. • Draft, edit, and refine solicitation proposals, project narratives, and strategic communications tailored to donor and stakeholder audiences. • Evaluate project information and documentation to identify inconsistencies, information gaps, or reporting risks, and collaborate to resolve issues and ensure reporting accuracy. • Review, edit, and enhance written materials to ensure clarity, consistency, accuracy, compliance with organizational standards, and alignment with donor expectations. • Collaborate with program, finance, and project stakeholders to ensure reporting aligns with approved budgets and donor restrictions.

• Perform a technical edit for quality assurance on all documentation prior to delivery to the customer. • Create and implement consistent writing templates and documentation styles for all technical publications. • Collaborate with subject matter experts when creating user guides, process documentation, new templates, template updates, and presentations to understand project specifications and needs. • Analyze team processes to ensure efficiency and that all aspects of the process are documented. • Ensure technical documentation is complete and accurate. • Combine, edit, format, and finalize the monthly progress report. • Participate in the review process. • Create, edit, and maintain training material, brown bags, and instructional supplements to ensure processes are understood as well as review all documentation and training materials to keep them up to date. • Provide a high level of customer service by adopting the customer’s mission and working towards success. • Transcribe Meeting Minutes from recordings.