Technical Writer
Location
District Of Columbia + 1 moreAll locations: District Of Columbia | Washington
Posted
14 days ago
Salary
$50K - $75K / year
Seniority
Senior
Job Description
Technical Writer
Spatial Front - SFI
• Develop, edit, and maintain end-user documentation, work aids, user guides, release notes, FAQs, and training materials for enterprise applications. • Prepare internal and external communications related to software releases, system enhancements, maintenance activities, and user notifications. • Collaborate directly with NHTSA business stakeholders to gather information and create user-facing documentation and job aids. • Create and maintain documentation in Confluence and organize project knowledge repositories. • Work with project managers, business analysts, developers, testers, and product owners to understand application changes and translate them into user-friendly documentation. • Maintain documentation standards and ensure all deliverables are accurate, consistent, and aligned with federal documentation guidelines. • Update existing documentation to reflect system enhancements and production releases. • Support user adoption by creating instructional materials and documentation for new features and functionality.
Job Requirements
- Bachelor's degree in English, Communications, Technical Writing, Information Systems, or a related field (or equivalent experience).
- Demonstrated experience producing federal project documentation, including release notes, user guides, work aids, training materials, and customer-facing communications.
- Experience collaborating directly with federal stakeholders to develop end-user documentation.
- Proficiency with Confluence for documentation management is must.
- Working knowledge of Jira to track documentation tasks and software releases.
- Excellent written, editing, proofreading, and communication skills.
- Strong attention to detail and ability to translate technical concepts into clear, concise documentation for business and end users.
- Experience supporting Agile software development teams.
Benefits
- Equal-opportunity Employer, EOE AA M/F/Vet/Disability
- Work Location: Remote
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Technical Support 1
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