• Develop and grow key customer accounts through effective virtual engagement • Build relationships with GPs, Practice Nurses, Community Pharmacists, Smoking Cessation Advisors and Public Health stakeholders • Deliver compliant product and disease-area education focused on tobacco dependency and smoking cessation • Identify account opportunities and create tailored business plans to drive growth • Gather market insights and share customer feedback with internal stakeholders • Collaborate effectively with cross-functional teams to maximise account performance

• Own a high-impact portfolio of channel partners, identifying, recruiting, and enabling partners with the hunger and capability to lead with Nextiva’s industry-leading CX and collaboration solutions. • Create and execute territory strategies that drive partner-led pipeline, revenue growth, and long-term success through segmentation, prioritization, and tailored go-to-market strategies. • Set clear expectations and joint objectives with partners, ensuring they’re equipped with enablement resources, marketing support, and technical tools to succeed. • Collaborate cross-functionally with Marketing, Sales Engineering, Training, and Product teams to fully enable partners to sell and deliver Nextiva solutions effectively. • Maintain close alignment with Channel Sales and field sales leadership, delivering consistent pipeline forecasting and exceeding territory revenue goals. • Conduct insightful partner business reviews, using data-driven insights to optimize partner performance, accelerate growth, and seize new opportunities. • Serve as a trusted advocate and escalation point for partners, ensuring internal stakeholders hear and respond to partner feedback and market insights. • Leverage advanced AI-driven insights to identify high-potential partners, whitespace opportunities, and risks, translating data into actionable strategies for engagement and growth. • Partner internally to continuously improve data quality and system usability (e.g., Salesforce), enabling enhanced AI-driven decision-making and partner success.

• Drive growth across your account portfolio by leading renewals and identifying expansion opportunities (seat upgrades, cross-sell, Pro/Enterprise packaging) to increase overall ARR; • Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion, using product usage data and engagement signals to get ahead of risk; • Own strategic conversations with key contacts through a rigorous discovery approach that connects real IT challenges to the concrete outcomes ShareGate delivers; • Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps to align stakeholders and remove blockers to customer value; • Continuously improve outreach performance by experimenting with messaging, sequencing, and approaches — and using AI tools (Claude, Gong, Outreach) to work faster and decide smarter; • Maintain clean CRM hygiene in HubSpot to track pipeline, risks, and multi-threaded relationships so the team has accurate visibility into account health; • Position Pro and Enterprise offerings in compelling, tailored ways to unlock greater value across the Enterprise segment.

• Establish clinical understanding, access and sales demand within LTC sector for target accounts • Call on LTC facilities and affiliated business entities daily through meetings and presentations • Analyze territory information to develop target mapping and optimize routing • Establish professional relationships and maintain effective networks with key decision makers • Develop and implement sales strategies to achieve targets and expand access • Execute brand sales strategies and manage existing accounts within long-term care sector • Maintain call documentation and report field activities accurately • Collaborate with various teams like Regional Account Management and Medical Affairs