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Account Manager

Location

Canada

Posted

3 days ago

Salary

$75K - $90K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager

Workleap

• Drive growth across your account portfolio by leading renewals and identifying expansion opportunities (seat upgrades, cross-sell, Pro/Enterprise packaging) to increase overall ARR; • Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion, using product usage data and engagement signals to get ahead of risk; • Own strategic conversations with key contacts through a rigorous discovery approach that connects real IT challenges to the concrete outcomes ShareGate delivers; • Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps to align stakeholders and remove blockers to customer value; • Continuously improve outreach performance by experimenting with messaging, sequencing, and approaches — and using AI tools (Claude, Gong, Outreach) to work faster and decide smarter; • Maintain clean CRM hygiene in HubSpot to track pipeline, risks, and multi-threaded relationships so the team has accurate visibility into account health; • Position Pro and Enterprise offerings in compelling, tailored ways to unlock greater value across the Enterprise segment.

Job Requirements

  • 2+ years of account management or sales experience in a target-driven environment;
  • Strong verbal and written communication skills in English (French is an asset);
  • Proven ability to deliver consultative, value-based customer experiences;
  • Comfortable managing a dynamic pipeline and adapting to shifting priorities;
  • Genuine curiosity for IT challenges and the Microsoft 365 ecosystem (governance, automation, adoption);
  • Bonus: experience in SaaS, tech sales, or inbound-led sales; familiarity with HubSpot, Outreach, Gong, or similar CRM tools;
  • Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit.

Benefits

  • LTIP program, share in Workleap's long-term growth.
  • RRSP + Family health insurance + telemedicine + annual wellness budget.
  • Flexible vacation policy.
  • Remote work, with access to our Montreal office.
  • In-person gathering twice a year.
  • Claude access, for everyone.

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