Workleap

• Drive growth across your account portfolio by leading renewals and identifying expansion opportunities (seat upgrades, cross-sell, Pro/Enterprise packaging) to increase overall ARR; • Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion, using product usage data and engagement signals to get ahead of risk; • Own strategic conversations with key contacts through a rigorous discovery approach that connects real IT challenges to the concrete outcomes ShareGate delivers; • Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps to align stakeholders and remove blockers to customer value; • Continuously improve outreach performance by experimenting with messaging, sequencing, and approaches — and using AI tools (Claude, Gong, Outreach) to work faster and decide smarter; • Maintain clean CRM hygiene in HubSpot to track pipeline, risks, and multi-threaded relationships so the team has accurate visibility into account health; • Position Pro and Enterprise offerings in compelling, tailored ways to unlock greater value across the Enterprise segment.

• Deliver full‑stack features that meet the team’s quality and user‑experience standards from the earliest milestones of the new web app, working closely with the Product Manager and product designer. • Establish strong, durable technical foundations from day one by contributing to architectural decisions and the team’s engineering best practices. • Integrate Microsoft APIs (Microsoft Graph, Azure AD / Entra ID, MSAL) reliably so migration and authentication scenarios run smoothly in production. • Establish a quality‑first culture from the start by implementing testing practices that enable the team to ship with confidence. • Raise the team’s collective level through code reviews and knowledge sharing that make others better. • Use AI‑assisted development tools (Claude, GitHub Copilot) to deliver a level of quality and throughput that exceeds what a single developer could accomplish.

• You'll play a founding role on the Web Experience team, whose mission is to build a brand-new web application for ShareGate Migrate from scratch, making the Microsoft 365 migration experience even more accessible and intuitive. • Ship full-stack features that meet the team's quality and UX standards from the first milestones of the new web app, built in close partnership with your Product Manager and Product Designer. • Lay solid, lasting technical foundations from day one by contributing meaningfully to architecture decisions and the team's engineering practices. • Integrate Microsoft APIs (Microsoft Graph, Azure AD / Entra ID, MSAL) reliably, so migration and authentication scenarios work without friction in production. • Build a quality culture from the start by establishing testing practices that let the team ship with confidence. • Grow the team's collective level through code reviews and knowledge sharing that make others better. • Leverage AI coding tools (Claude, GitHub Copilot) to deliver a level of quality and output that goes beyond what a solo dev could achieve otherwise.

• Ensure end-to-end execution of the funnel from SQL → Closed Won → Renewal/Expansion, ensuring bottlenecks are detected early... • Improve forecast accuracy for New Business and Account Management by developing predictive risk indicators... • Govern the CRM as the single source of truth for all New Business and Account Management activities... • Eliminate time wasted on manual reporting by delivering automated dashboards and directly actionable insights... • Own the operational execution of the Account Management motion... • Accelerate cross-functional execution by collaborating with Sales teams... • Integrate AI into rep velocity, forecasting, and account risk scoring...

• Own full-funnel execution from SQL → Closed Won → Renewal/Expansion, ensuring conversion bottlenecks are caught early, handoffs between AEs and AMs are clean, and pipeline velocity improves continuously. • Drive forecast accuracy across New Business and Account Management by building predictive indicators for deal risk, win probability, churn signals, and expansion readiness — giving revenue leaders a reliable view of the quarter. • Govern the CRM as the system of record for all NB and AM activity — deal stage hygiene, pipeline integrity, territory and segment mapping, and routing logic that scales without manual intervention. • Eliminate manual reporting overhead by building automated dashboards and decision-ready insights for AE, AM, and leadership audiences — covering pipeline health, rep performance, renewal risk, and NDR drivers. • Own AM motion operationally — renewal tracking, expansion pipeline visibility, churn risk flagging, and the data infrastructure that lets CSMs and AMs prioritize the right accounts at the right time. • Accelerate cross-functional execution by partnering with Sales, Channel, CX, and Finance on operational handoffs, coverage model changes, and GTM process improvements that span the full customer lifecycle. • Embed AI into reps velocity forecasting, deal prioritization and account risk scoring to move RevOps from a reactive reporting function to a proactive growth engine.

• Lead end-to-end customer marketing initiatives, from identifying high-potential cohorts to launching campaigns built around your messaging and creative direction; • Develop messaging and positioning for existing customers, with a particular focus on awareness and adoption of the Manager Agent within our customer base; • Build a content engine grounded in customer reality: uncover stories worth telling, reasons to believe in our products’ impact, and use cases that feed our broader marketing ecosystem; • Own product and feature launches to customers to drive adoption and increase user engagement with the product; • Be the voice of the customer internally — bring what you learn back to Product, Customer Success and Marketing; • Collaborate with Customer Success and Sales to identify at-risk customers, expansion opportunities, and customers ready for the next step, creating the messaging, content and tactics that protect retention and generate upsell; • Design and execute engagement programs across channels (email, in-product, events, webinars) to turn satisfied customers into references and advocates; • Use AI to produce more without sacrificing quality: automate where possible, move faster, and elevate everything you produce above generic AI output; • Measure and report commercial impact: influenced transactions, expansion pipeline affected, and CSM-attributed activity generated by customer marketing.

• Own and drive customer marketing initiatives end-to-end, from identifying high-leverage cohorts to launching campaigns built on your messaging and creative directions; • Develop messaging and positioning for existing customers, with a particular focus on driving awareness and adoption of the Manager Agent among our existing base; • Build a content engine rooted in customer activity: surface stories, proof points, and product-in-action moments that feed back into the broader marketing system; • Carry new product and feature launches to the existing base, turning each release into adoption and deeper utilization of what customers already have; • Be the voice of the customer internally. Feed what you learn back to product, Customer Success, and marketing; • Collaborate with Customer Success and Sales to identify at-risk accounts, expansion opportunities, and customers ready for the next step — building the messaging, content, and plays that protect retention and drive upsell. • Design and execute engagement programs across owned channels (email, in-product, events, webinars) to turn happy customers into references and advocates. • Use AI to scale your output without compromising quality — automating what can be automated, moving faster, and elevating everything you produce above the generic AI baseline; • Track and report on commercial impact: deals influenced, expansion pipeline touched, and CSM-attributed activity driven by customer marketing.

• Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion; • Drive the pricing migration across your accounts — having direct commercial conversations with customers about the move to platform pricing, and closing them; • Accelerate multi-module adoption by positioning the Workleap Agent as a force multiplier for managers, not just another product in the stack; • Reduce late-stage churn risk by catching warning signals early, escalating with a plan, and running Mid-Term Value Reviews that prove value before the renewal conversation even starts; • Maintain a clean, accurate HubSpot pipeline that reflects reality — not optimism — so the team makes the right calls at the right time; • Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach — so your time goes toward high-value conversations, not manual research.

• Protect and grow a portfolio of accounts • Lead the pricing migration for your accounts • Accelerate multi-module adoption • Reduce churn risk • Maintain a clean and accurate HubSpot pipeline • Use AI tools to prepare your calls

• You will be the single point of contact between Product and Marketing at ShareGate • You take what a Product Manager knows about the purpose of a feature and turn it into a compelling story • Define and maintain a reproducible launch process • Ensure quality control of high-value content • Standardize how Product Managers submit their launch requests • Determine the appropriate level of visibility for each launch