• Support inspection, service, maintenance, repair, and modernization of marine elevator systems on board seagoing vessels and offshore facilities. • Perform annual, periodic, and technical inspections of marine elevators. • Carry out planned, preventive, corrective, and breakdown maintenance. • Diagnose, troubleshoot, and resolve mechanical, electrical, control, and PLC-related faults. • Execute repairs, adjustments, parts replacements, modernization works, and major repairs on elevator systems. • Perform heavy field jobs such as travelling cable replacement, wire rope renewal, suspension-related repairs, and associated testing and inspections where required. • Read and interpret wiring diagrams, technical drawings, schematics, manuals, and service documentation. • Maintain clear and accurate service reports, inspection findings, parts usage records, risk observations, and customer communication notes. • Coordinate closely with Technical, Operations, Project Management, service partners, and vessel crew to support practical job planning and execution.

• Serve as the primary technical advisor for customers throughout the product evaluation and integration process. • Build strong technical relationships with customer engineering teams and architects. • Support customers with technical troubleshooting, product implementation, and integration challenges. • Conduct architecture reviews, schematic reviews, and design-in support. • Deliver technical workshops and customer training sessions alongside engineering teams. • Collaborate with Product, Architecture, and Software Engineering teams to translate customer feedback into product improvements. • Partner with Sales during customer engagements by providing technical expertise and demonstrating solution value. • Support customer deployments across North America through regular onsite visits.

• Install and commission advanced microscopy systems at customer sites • Perform preventive maintenance and system calibrations • Diagnose and repair mechanical, electrical, vacuum, and software-related issues • Troubleshoot complex system failures and implement corrective actions • Execute upgrades and modifications to existing systems • Provide technical support and training to customers (scientists, lab technicians, engineers) • Act as the primary technical contact for assigned accounts • Ensure high levels of customer satisfaction through professional service delivery • Maintain detailed service documentation and reports • Manage service schedules, parts inventory, and travel planning • Ensure compliance with safety, quality, and regulatory standards • Collaborate with internal teams (R&D, technical support, sales) to resolve issues • Support remote diagnostics and digital service tools • Identify recurring issues and suggest product/service improvements • Participate in technical training to stay current with new technologies • Share knowledge and best practices within the service organization

• Support customers and partners during product evaluation, integration, development, testing, and production • Provide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior • Reproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers • Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities • Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams • Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed • Travel for on-site customer support when required