• Lead the global Treasury Operations COE, including payment execution, complex settlement processes, and operational reconciliation. • Apply Lean methodologies across the entire treasury operations value stream—from transaction execution to operational reconciliation —to eliminate manual handoffs and improve process velocity. • Drive the transition from high-touch manual processing to an efficient, exception-based management model. • Ensure timely, accurate execution of payments and settlements across all global operations. • Maintain strong control discipline, including break resolution, payment recalls, and transaction monitoring. • Implement and manage a robust Risk-Based Monitoring framework to proactively detect anomalies, mitigate fraud, and manage settlement risk across all treasury activities. • Standardize operational workflows for complex treasury instruments to achieve functional role purity, ensuring a clear separation between execution, control, and reporting. • Build strong partnerships with business segments to eliminate manual payment requests at the source and improve upstream process quality. • Partner with Risk and Compliance teams to strengthen controls, improve governance, and ensure alignment with global policy and regulatory requirements.

• Provide services as part of a brokerage operations functional team. • This includes answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage and collaborating with other service teams. • Maintain a thorough understanding of brokerage operations products, services and affiliated systems including the NFS and Thrivent systems and applicable operational policies and procedures. • Build and maintain a high quality and professional working relationship with all field professionals, clearing firm and internal business units. • Analyze, approve and provide high quality and timely service assuring strong member and field satisfaction and achieving and exceeding established service level timeframes. • Provide quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account. • Achieve or exceed department quality standards.

• Provides world-class support to Franchisees and Center Managers • Achieves position goals, timelines, and KPI metrics through coaching • Conducts market meetings and peer-to-peer focus groups for training • Utilizes observations and data-driven insights for coaching • Documents all activity in FranConnect • Interfaces with support departments for franchisee satisfaction • Focuses on strategic processes to improve customer experience • Attends and participates in corporate organized events • Implements marketing and sales direction for revenue growth • Creates and delivers content as needed • Ensures timely and accurate reporting for the territory • Communicates succession planning with franchisees

• Provide leadership and technical expertise to the Identity and Access Management Team • Develop technical relationships with key IT contacts • Support business operations and initiatives as needed • Identify opportunities to improve or automate existing processes