• Handle inbound calls and written inquiries from customers • Provide clear, friendly, and professional support in Dutch • Update and maintain customer data • Work closely with your team to deliver the best customer experience

• Monitoring branch operations specific to market assigned • Ensuring financial, clinical operations and quality, service and sales initiatives adhere to government regulations • Developing strategies and overall branch business plans, annual planning, and budgets • Managing patient satisfaction data • Working closely with AVPO along with various cross functional teams

• Administer compensation plans, quotas, credits, adjustments, exceptions, and payout processes. • Design and maintain scalable processes that ensure accurate and efficient compensation administration. • Implement and maintain compensation policies, ensuring that all program rules are consistently applied across GTM teams. • Manage field support triaging for compensation-related inquiries, streamlining communication between GTM personnel and back-office teams. • Execute recurring compensation payout cycles, reconciliations, and operational close processes. • Execute compensation letter generation, distribution, tracking, and record management. • Partner with Legal, HR, and Finance to support governance, approvals, compliance, and audit requirements. • Develop reporting, dashboards, and quality assurance processes to improve visibility and accuracy. • Serve as a key point of contact for compensation-related field questions and inquiries. • Build and maintain support resources, FAQs, documentation, and intake processes. • Partner with Enablement and Sales Leadership to improve understanding, adoption, and trust in compensation programs.

• Supports regional operations for several skilled nursing facilities and assisted living facilities. • Responsible for assisting facilities in their overall budgeting and financial performance. • Recruits, evaluates and mentors new facility administrators and administrators in training (AIT’s). • Assists with facility marketing efforts by developing and maintaining community relationships. • Responsible for supporting contract negotiations that impact the region as a whole. • Actively participates in supporting the acquisition process for new facilities within your designated region. • Visit your facilities regularly and help facilities ensure their employees are treated as their most valued asset. • Schedule and conduct monthly operations meetings with the facilities you support. • Develop relationships with your PACS support team (HR/Therapy/Clinical/Finance, etc.) to assist the facilities and region in meeting/exceeding their respective goals. • Responsible for generally keeping abreast of HR issues and risk management situations region wide.