Thrivent Financial

Title: Content & Experience Lead - APS</p> Location: United States Job Description: The Content & Experience Lead - APS is responsible for bringing Advisor Practice Strategies & Programs (APS) priorities to life through the planning, production, and delivery of advisor-facing content and experiences. This role serves as a central connector across APS, translating strategic initiatives into engaging, scalable resources that drive advisor awareness, adoption, and practice growth. By integrating content management, experience design, and operational execution, this role ensures a consistent, high-quality APS presence across podcasts, workshops, digital content, and advisor events. The consultant plays a critical role in improving how advisors access, engage with, and apply APS capabilities in their practices. This can be a remote position within the US. DUTIES & RESPONSIBILITIES: - Partner with APS leaders, consultants, and PGDs to operationalize initiatives, translating strategy into clear implementation plans, communications, and field-ready resources. - Own and manage APS content planning and distribution, ensuring a consistent, high-quality flow of advisor-facing content across podcasts, blogs, video, and digital platforms. - Lead end-to-end content production efforts, coordinating subject matter experts, managing timelines, and ensuring delivery aligns to APS priorities and advisor needs. - Design and deliver advisor experiences and learning events, including workshops, training sessions, and large-scale APS-sponsored events that drive engagement and adoption. - Establish and maintain content and experience workflows, creating scalable processes, templates, and systems that improve efficiency, consistency, and quality. - Coordinate across multiple APS programs and workstreams, ensuring alignment, timing, and execution consistency across content and advisor experiences. - Manage content repositories and advisor resource hubs, ensuring materials are current, organized, and easily accessible to the field. - Leverage advisor engagement data and feedback to enhance impact, identifying opportunities to improve content relevance, experience quality, and field adoption. - Serve as a cross-functional connector across APS and partner teams, driving collaboration and ensuring seamless execution from concept through delivery Describe below the audience this role will interact with and level of influence they will have on those roles. This role operates at the center of APS execution, interacting with a broad set of stakeholders to ensure content and experiences are aligned, coordinated, and impactful. Key stakeholders include: - APS Consultants, Strategists, and Program Managers (e.g., Teaming, Transition Planning, NPA) - Practice Growth Directors (PGDs) and Field Leaders - Financial Advisors and advisor teams (end users of content and experiences) - Training, Coaching, and Practice Efficiency teams - Learning design, communications, and content production partners Level of Influence: - Drives alignment and execution without direct authority - Shapes how APS initiatives are experienced by the field - Influences adoption through quality of content, clarity of delivery, and experience design - Acts as a central coordinator ensuring consistency across APS priorities and channel QUALIFICATIONS & SKILLS: Required: - Bachelor's degree or equivalent experience required in business, communications, marketing, or a related field - 5-8+ years of experience in content development, program management, event planning, or advisor-leadership roles within financial services - Proven ability to manage end-to-end content production and multi-channel delivery (digital, live, and hybrid experiences) - Strong program and project management skills, with the ability to manage multiple priorities, timelines, and stakeholders simultaneously - Experience designing and delivering engaging learning experiences, workshops, or field events - Ability to translate strategy into clear, actionable, and advisor-ready content and resources - Strong collaboration and stakeholder management skills, with the ability to influence without direct authority - High attention to detail and commitment to quality, consistency, and brand alignment - Strong written and verbal communication skills Preferred: - Experience supporting advisor development, practice management, or field enablement programs - Familiarity with financial advisor business models, practice growth strategies, and teaming or succession concepts - Experience working with multimedia content (podcasts, video production, digital platforms) - Background in learning design, communications strategy, or experience design - Experience building scalable processes, playbooks, and operational frameworks Pay Transparency Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $85,613.00 - $115,830.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.

• Strategic Design Leadership • Apply human-centered design in meaningfully novel ways while identifying opportunities to support more design-driven decision-making across digital product teams • Contribute to strategic design thinking, influencing not only execution but also the broader digital experience strategy • Ensure design decisions align with business objectives, user needs, platform capabilities, and organizational priorities • Drive clarity and alignment across complex product initiatives, helping teams define problems, identify opportunities, and shape future-state experiences • Influence digital experience strategy through collaboration with stakeholders across Product, Engineering, Design, and Business teams • Salesforce Experience Design • Lead design strategy and execution for Salesforce-based advisor and employee experiences, leveraging deep knowledge of Salesforce platform capabilities, patterns, and constraints • Design scalable experiences that maximize native Salesforce capabilities while balancing usability, maintainability, implementation effort, and business value • Partner closely with Product Owners, Product Manager, and Engineering teams to define platform-enabled experiences • Advocate for platform-centric design approaches that leverage out-of-the-box Salesforce functionality wherever possible while identifying strategic opportunities for customization when necessary • Design complex workflows and operational experiences across Salesforce products • Shape and evolve Salesforce-specific interaction patterns and governance practices to ensure consistency across products and teams • Contribute to the development and adoption of reusable Salesforce design patterns, implementation guidance, and design standards • Cross-Functional Leadership & Collaboration • Collaborate with Product, Design, Engineering, and Salesforce platform teams to create cohesive and innovative digital experiences • Utilize strong facilitation skills to foster collaboration and solve complex business challenges through workshops, working sessions, and design activities • Communicate effectively at all levels of the organization, demonstrating confidence, clarity, and influence during design discussions and executive presentations • Build trust and establish long-term relationships through effective storytelling, strategic communication, and collaborative partnership • Lead experience discussions that help teams balance user needs, technical constraints, regulatory requirements, and business goals • Research & Design Excellence • Guide and conduct design research efforts, leveraging qualitative and quantitative insights to inform decision-making • Synthesize user feedback, business objectives, and platform constraints into actionable design recommendations • Integrate emerging design patterns, platform capabilities, AI-enabled experiences, and evolving best practices into design methodologies • Drive experience quality through design reviews, mentorship, and hands-on participation in product discovery and delivery • Talent Development & Mentorship • Mentor Product Designers and Associate Product Designers, providing guidance on design craft, systems thinking, stakeholder management, and Salesforce-specific design practices • Help elevate organizational design maturity through coaching, feedback, and thought leadership • Foster a culture of continuous learning, innovation, and design excellence • Leadership Expectations • Model Thrivent's leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes • Support and help create an environment focused on continuous improvement, employee engagement, and exceptional client outcomes • Promote a culture that reflects Thrivent's purpose, promise, and values while maintaining the trust and reputation of the organization

• Provide services as part of a brokerage operations functional team. • This includes answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage and collaborating with other service teams. • Maintain a thorough understanding of brokerage operations products, services and affiliated systems including the NFS and Thrivent systems and applicable operational policies and procedures. • Build and maintain a high quality and professional working relationship with all field professionals, clearing firm and internal business units. • Analyze, approve and provide high quality and timely service assuring strong member and field satisfaction and achieving and exceeding established service level timeframes. • Provide quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account. • Achieve or exceed department quality standards.

• Responsible for the long-term product roadmap as part of a larger business strategy • Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions • Consistently and iteratively ensures that business strategies are being executed through product roadmaps • Leads team collaboration to manage and prioritize product roadmap and releases across multiple products • Collaborates to resolve conflicts in a constructive manner when they arise • Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective • Identifies and tracks performance metrics both evergreen key performance indicators to monitor the overall health of the product and objectives to focus efforts on making specific, measurable improvements to experiences that drive positive outcomes • Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific improvements • Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value • Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer • Engages with customers and users on a regular basis to uncover implicit and explicit needs and translate to product hypothesis which are tested and refined to deliver solutions • Collaborates across product teams to develop and roll out operational plans • Researches and identifies industry best practices and trends to increase effectiveness • Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management • Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization • Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes • Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients • Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients

• implements the activity plans of the Thrivent Member Network (TMN) and Engagement Team • manages a cadence of events within the TMN based on membership data, expressed needs and passions of members • develops work plans and action items according to project goals, including post event follow up • support execution of virtual, hybrid and in-person engagement activities including workshops, events and webinars • collaborates with stakeholders and teams within Membership and Thrivent enterprise to bring relevant communication to clients and prospective clients • completes all required activity reporting and analysis for engagement activities and provide reports to leadership, team members and TMN board • handles logistics for quarterly TMN board meetings and communicates with TMN board members

• Leverage your relationship-building skills and build sales experience to engage clients with confidence and clarity. • Guide Christians and others who align with Thrivent’s mission and values to create and maintain their financial plans, enabling lives of service and faith. • Meet with clients virtually to provide personal, actionable and achievable advice and connect clients to Thrivent products and programs. • Have access to a large existing client base with the ability to also help your friends, family and natural market. • Access robust tools like the Thrivent Planning Platform, Salesforce, MoneyGuidePro® and Morningstar, and have modern computer hardware provided. • Get the support of collaborative culture with colleagues and leaders who want you to be successful and are willing to help you do so.

• Design, develop, and support secure, reliable, and scalable payment capabilities • Ability to work and problem solve independently on initiatives that align to the broader software engineering strategy • Member of team that can work independently, as well as collaboratively with team, in developing core software for the product that delivers outcomes • Consistent and dependable in delivering core software that delivers outcomes and meets/exceeds the team's expectations for stability, scalability, resilience, etc. • Share new ideas and techniques with team; Encourage junior engineers to invest in learning • Participate in team’s collaboration sessions to provide technical expertise to solve a problem/remove technical roadblocks for the team • Participate in product planning and implementation. Helps team to understand and decompose work • Contribute to develop engineering practices, templates and frameworks in collaboration with the team • Continuously assessing technology to build more stable, scalable, and resilient software; Use data to measure progress • Promote and expand on the use of the CI/CD pipeline to improve the deployment and build process • Participate in the team support rotation and provide expert knowledge on focus subsystems • Contribute to define the selection criteria for selecting the right technology vendors • Participate in proof of concept / technology along with the vendor • Provide guidance to junior engineers to help them learn foundational software engineering skills • Provide technical expertise and help the team to solve technical/software issues

Role Description The Manager, Product - DAX Practice Development is responsible for the long-term strategy and vision for Digital Advisor Experience Practice Development product as part of a broader Incentive and Practice Growth DAX portfolio. A player-coach role, the Manager, Product brings together the individual skillsets of a product manager with those of a leader of people. They are responsible for the long-term strategy and vision for a set of products as well as for the performance and growth of the product practitioners on the product team(s) they oversee. This is a critical leadership role for Thrivent’s operating model product teams. They lead product discovery efforts and are accountable for improving the performance of their product over time by overseeing effective delivery of product improvements and successfully marketing and promoting their product with users. They partner effectively with and provide clarity to other disciplines on their team (business, design, engineering, analytics, etc.) and lead collaboration efforts with other product teams across Thrivent to align on priorities and develop effective solutions to challenges to optimize the end user experience. Duties & Responsibilities - Responsible for the long-term product roadmap as part of a larger business strategy. - Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions. - Accountable for ensuring business strategies are translated into and executed through product roadmaps by aligning product teams with clearly defined advisor outcomes that advance broader enterprise strategy. - Leads team collaboration to manage and prioritize product roadmap and releases across multiple products. - Collaborates to resolve conflicts in a constructive manner when they arise. - Identifies and tracks key performance indicators and objective-based metrics to measure product health, drive continuous improvement, and ensure business outcomes and value are achieved. - Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific improvements. - Partners with engineering leaders to ensure outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer. - Engages with advisors on a regular basis to uncover implicit and explicit needs and translate to product hypothesis which are tested and refined to deliver solutions. - Accountable for developing an effective go-to-market strategy for pilots and broader field releases in partnership with the business stakeholders. - Researches and identifies industry best practices and trends to increase effectiveness. - Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization. - Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes. - Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. - Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. Qualifications - Bachelor's degree or equivalent work experience. - 10+ years relevant business experience, including in product manager role, product owner role or similar. - Understand fundamentals of iterative development, software development process and procedures. - Expertise in the principles of Agile Product Management, stakeholder management, market and user research, and technology management. - High-level of organization and attention to detail. - Passion and understanding of new technology and trends. - Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills. Requirements - Experience working in large, complex organizational initiatives and coaching through change management in support of Product Operating Model. - Certified Product Manager or similar certification. - May have prior supervisory experience. - Strong ability to effectively manage and resolve conflicting priorities. - Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements. - Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle. - Proven experience in leading and influencing cross-functional teams. - Demonstrated experience with user interface design and best practices for usability. Benefits - Various bonuses (including, for example, annual or long-term incentives). - Medical, dental, and vision insurance. - Health savings account. - Flexible spending account. - 401k. - Pension. - Life and accidental death and dismemberment insurance. - Disability insurance. - Supplemental protection insurance. - 20 days of Paid Time Off each year. - Sick and Safe Time. - 10 paid company holidays. - Volunteer Time Off. - Paid parental leave. - EAP. - Well-being benefits, and other employee benefits.

Role Description The Product Director for Enterprise Integration Services (EIS) in the Client/Advisor space partners with the Engineering Director to lead product teams that deliver enterprise API capabilities for moving data efficiently and accurately from multiple Systems of Record (SORs) to Thrivent’s Systems of Engagement (SOEs). This role also partners with the Product Director for EIS Product and Platform to define the EIS portfolio’s experience and capability strategy, vision, roadmap, and go-to-market approach. In this role you will lead team planning, portfolio prioritization and sequencing, and delivery of high-quality outcomes across multiple teams. You will apply an entrepreneurial mindset to drive business value, partnering with peers in EIS and across SOR and SOE domains to deliver high-value features and products for Thrivent clients and advisors. Duties & Responsibilities - Lead product teams and partner with product, business, and technology leaders to deliver business outcomes through strong product management practices and iterative software development. - Lead a portfolio of product solutions, including team planning, prioritization, sequencing, and delivery of high-quality outcomes across the product lifecycle. - Serve as a product thought leader, bringing market context, go-to-market strategy, product management best practices, and human-centered design principles to maximize portfolio value. - Help leaders, contributors, and teams adopt the Thrivent Operating Model and a product mindset by building product management skills, defining outcome-aligned products, and forming effective product teams. - Foster collaboration, empowerment, and innovation across product teams, creating an environment where product owners and managers can think creatively and deliver value. - Define, manage, and monitor measurement strategies that demonstrate product performance, value delivery, financial impact, risks, experiments, and data-informed learning. - Communicate resource capacity and demand across product teams and advocate for resource model changes needed to support business strategy. - Engage regularly with customers and users to identify needs, translate insights into product hypotheses, and test and refine solutions. - Influence and collaborate to resolve conflicts constructively. - Maintain and apply advanced knowledge of the business, its products and processes, product management, and human-centered design principles. - Recruit, develop, and retain a high-performing team while promoting shared accountability, operational excellence, and cross-organizational partnership. - Model Thrivent’s leadership competencies—courage, collaboration, and commitment—by demonstrating resilience, making sound decisions together, and holding self and others accountable. - Support a culture of continuous improvement, strong employee engagement, client commitment, and alignment to Thrivent’s purpose, promise, and values. Qualifications - Required: Bachelor’s degree or equivalent work experience. - 10+ years relevant business experience, including in product manager role or similar. - Understand fundamentals of iterative development, software development process and procedures. - Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design. - High level of organization and attention to detail. - Passion and understanding of new technology and trends. - Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills. - Preferred: Certified Product Manager or similar certification. - Has prior Supervisory experience. - Proven success developing business cases, roadmaps, and enterprise level strategy. - Strong ability to effectively manage and resolve conflicting priorities. - Expertise in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements. - Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle. - Proven success in developing and leading product teams in multiple contexts. - Proven experience in leading and influencing cross-functional teams. - Demonstrated experience with user interface design and best practices for usability. - Experience leading large, complex organizational initiatives. - Advanced skills in MS Office Suite with particular emphasis on Excel and Powerpoint. - Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment. Benefits - Various bonuses (including, for example, annual or long-term incentives). - Medical, dental, and vision insurance. - Health savings account. - Flexible spending account. - 401k. - Pension. - Life and accidental death and dismemberment insurance. - Disability insurance. - Supplemental protection insurance. - 20 days of Paid Time Off each year. - Sick and Safe Time. - 10 paid company holidays. - Volunteer Time Off. - Paid parental leave. - EAP. - Well-being benefits, and other employee benefits. - Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. - Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Role Description A Mgr, Product is a product leader who manages the product team responsible for one or more complex products. A player-coach role, the Mgr, Product brings together the individual skillsets of a product manager with those of a leader of people. They are responsible for the long-term strategy and vision for a set of products as well as for the performance and growth of the product practitioners on the product team(s) they oversee. Mgr, Product is a critical leadership role for Thrivent’s operating model product teams. They lead product discovery efforts and are accountable for improving the performance of their product over time by overseeing effective delivery of product improvements and successfully marketing and promoting their product with users. They partner effectively with, and provide clarity and inspiration to, other disciplines on their team (business, design, engineering, analytics, etc.) and lead collaboration efforts with stakeholders from other teams across Thrivent to align on priorities and develop effective solutions to user challenges to optimize the end user experience. A Mgr, Product typically will have deep experience as a product manager and aspire to manage both products and people. They play a key role across product stakeholders to actively engage, develop, coach and influence product team operations, practices, and talent. This role typically has direct supervision responsibilities for between 1 and 4 product owners. Duties & Responsibilities: - Responsible for the long-term product roadmap as part of a larger business strategy. - Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions. - Consistently and iteratively ensures that business strategies are being executed through product roadmaps. - Leads team collaboration to manage and prioritize product roadmap and releases across multiple products. - Collaborates to resolve conflicts in a constructive manner when they arise. - Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective. - Identifies and tracks performance metrics both evergreen key performance indicators to monitor the overall health of the product and objectives to focus efforts on making specific, measurable improvements to experiences that drive positive outcomes. - Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific improvements. - Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value. - Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer. - Engages with customers and users on a regular basis to uncover implicit and explicit needs and translate to product hypothesis which are tested and refined to deliver solutions. - Collaborates across product teams to develop and roll out operational plans. - Researches and identifies industry best practices and trends to increase effectiveness. - Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management. - Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization. - Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes. - Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. - Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. Qualifications - Bachelor's degree or equivalent work experience. - 10+ years relevant business experience, including in product manager role, product owner role or similar. - Understand fundamentals of iterative development, software development process and procedures. - Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design. - High level of organization and attention to detail. - Passion and understanding of new technology and trends. - Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills. Requirements - Certified Product Manager or similar certification (preferred). - May have prior supervisory experience (preferred). - Strong ability to effectively manage and resolve conflicting priorities (preferred). - Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements (preferred). - Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle (preferred). - Proven experience in leading and influencing cross-functional teams (preferred). - Demonstrated experience with user interface design and best practices for usability (preferred). - Experience working in large, complex organizational initiatives (preferred). - Advanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint (preferred). - Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment (preferred). Benefits - Various bonuses (including, for example, annual or long-term incentives). - Medical, dental, and vision insurance. - Health savings account. - Flexible spending account. - 401k. - Pension. - Life and accidental death and dismemberment insurance. - Disability insurance. - Supplemental protection insurance. - 20 days of Paid Time Off each year. - Sick and Safe Time. - 10 paid company holidays. - Volunteer Time Off. - Paid parental leave. - EAP. - Well-being benefits, and other employee benefits.