• Provides world-class support to Franchisees and Center Managers • Achieves position goals, timelines, and KPI metrics through coaching • Conducts market meetings and peer-to-peer focus groups for training • Utilizes observations and data-driven insights for coaching • Documents all activity in FranConnect • Interfaces with support departments for franchisee satisfaction • Focuses on strategic processes to improve customer experience • Attends and participates in corporate organized events • Implements marketing and sales direction for revenue growth • Creates and delivers content as needed • Ensures timely and accurate reporting for the territory • Communicates succession planning with franchisees

• Provide leadership and technical expertise to the Identity and Access Management Team • Develop technical relationships with key IT contacts • Support business operations and initiatives as needed • Identify opportunities to improve or automate existing processes

• Handle inbound calls and written inquiries from customers • Provide clear, friendly, and professional support in Dutch • Update and maintain customer data • Work closely with your team to deliver the best customer experience

• Monitoring branch operations specific to market assigned • Ensuring financial, clinical operations and quality, service and sales initiatives adhere to government regulations • Developing strategies and overall branch business plans, annual planning, and budgets • Managing patient satisfaction data • Working closely with AVPO along with various cross functional teams