CenterWell Senior Primary Care

• provide comprehensive virtual primary care and coordinate interdisciplinary care • support achievement of quality, Stars, HEDIS, risk adjustment, and value-based care outcomes • maintain high patient satisfaction and engagement • ensure accurate, compliant documentation • lead a multi-state team of APPs • conduct performance reviews and development planning • monitor clinical, operational, and quality performance metrics • manage provider scheduling, PTO, and coverage planning • promote evidence-based care, quality outcomes, and regulatory compliance

• oversee clinic operations, provider performance, and quality patient care within a virtual environment • lead advanced practice providers, improve operational and clinical outcomes, foster an engaged care team, and ensure the delivery of safe, efficient, high-quality care • manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance • manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes • lead provider performance management through coaching, development planning, and data-driven performance improvement • promote high-quality, safe, evidence-based care across the virtual clinic • provide clinical leadership to support high-quality virtual care and positive patient outcomes • support provider and care team recruitment, hiring, and onboarding

• Develop and implement the strategic roadmap for outpatient therapy program across all senior living sites, identifying short- and long-term goals with defined milestones and phased implementation plans. • Design and standardize therapy program models, clinical workflows, documentation standards and performance frameworks – ensuring consistency and scalability across all sites. • Own end-to-end site operations from pre-launch, site assessment, equipment procurement approval, through collaborating with local branch clinical and operational leadership for staffing, scheduling, and care delivery. • Establish evidence-based clinical protocols for the geriatric outpatient population across fall prevention, functional rehabilitation, chronic disease management, and post-acute recovery. • Monitor and report clinical and operational KPIs including units per clinician, hospitalization avoidance, plan of care goal achievement, and ADC and revenue per community – with regular executive-level reporting to leadership. • Partners with Strategic Business Development, Sales Leaders, and Senior Living Partnership Executives to ensure program delivery actively supports and protects preferred provider partnerships. • Lead routine partnership reviews with senior living operators, presenting outcomes data, operational performance, and forward-looking program recommendations that reinforce the preferred provider relationship. • Serve as a senior-level clinical presence and brand ambassador within the senior living portfolio, ensuring every clinical touchpoint reflects the service excellence standards that differentiate the program competitively.

• Oversee the assessment and evaluation of patients' needs and requirements • Lead a teams of Nurses and Care Coaches responsible for program success • Collaborate across departments and maintain frequent contact with other managers • Participate in a one-week (Sunday through Saturday) on-call rotation every six weeks • Lead departmental program with responsibilities for scheduling, daily dialing strategy, policy and process documents, and performance metrics • Complete onboarding tasks for new associates and collaborate with the training team for new hire orientation • Troubleshoot basic IT issues for associates

• Conceives of, develops, delivers, and manages products for customer use. • Lead the hub product function and serve as the strategic owner of product outcomes. • Build and oversee systems organized around end-to-end journeys and measurable business outcomes. • Accountable for accelerating therapy starts, improving patient and provider experiences, driving client satisfaction and revenue growth. • Responsible for product strategy and experience outcomes, as well as financial performance of the portfolio.

• Partner with business stakeholders to understand operational challenges, business objectives, and process improvement opportunities • Elicit, analyze, document, and validate business and system requirements for CRM enhancements and new capabilities • Translate business needs into detailed functional requirements, process flows, user stories, and acceptance criteria • Collaborate with Product Owners, Technology teams, and business partners throughout the software development lifecycle • Analyze current business processes and identify opportunities to improve efficiency through automation and system enhancements • Support the design, testing, implementation, and validation of CRM enhancements and product releases • Develop and execute User Acceptance Testing (UAT) plans, document test results, and coordinate issue resolution • Create and maintain process documentation, business requirements, and workflows • Assist in developing reports, dashboards, and analytics that provide meaningful insights • Support change management by developing training materials, communicating system changes, and assisting users during implementation • Monitor system performance, user feedback, and business metrics for continuous improvement

• Own the design, evaluation, and optimization of specialty provider networks across multiple markets, including performance benchmarking, access, cost, and quality considerations • Lead market-level specialty network strategy, identifying gaps, redundancies, and opportunities for preferred partnerships • Serve as a primary analytical and strategic resource for market leaders on specialty network performance and evolution • Provide direct analytical and strategic input into the design, scaling, and success of value-based specialty care programs • Evaluate program performance against cost, utilization, quality, and patient experience metrics, and recommend course corrections • Support development of performance frameworks, KPIs, and governance structures for specialty value-based initiatives • Lead advanced financial modeling and scenario analysis related to specialty care utilization, total cost of care, and network ROI • Assess market-level financial performance and risk exposure tied to specialty care strategies • Partner with finance and executive leadership to support budgeting, forecasting, and long-term financial planning • Act as a strategic thought partner to market leadership, providing independent insights and recommendations with minimal oversight • Translate complex analyses into clear, executive-ready narratives, dashboards, and presentations • Support executive decision-making by synthesizing clinical, operational, and financial insights • Set analytical standards and best practices for specialty care strategy workstreams • Provide informal mentorship and guidance to senior analysts and analysts, without direct people management responsibility • Drive cross-functional alignment by proactively engaging clinical, operational, finance, and analytics stakeholders

• Own Medicaid Drug- and Market-Level Forecasting End-to-End • Design, build, and maintain forecasts for drug-level utilization (script counts, days supply, cost, mix) and market-level utilization for each Medicaid state Humana supports • Produce forecasts at the cadence required by the business (e.g., monthly refresh, ad-hoc scenarios, launch projections, annual planning) • Maintain a forecasting framework that is transparent, reproducible, and version-controlled • Explicitly handle state-by-state differences in Data availability, member cohort composition, benefit design, and other factors • Select and apply the right method for the problem, including classical time series and machine learning models • Quantify and communicate uncertainty rather than presenting point estimates alone • Diagnose and clearly explain the drivers of variance to executive stakeholders • Partner with various stakeholders to ensure forecasts reflect the best available business intelligence and operational reality • Leverage AI agents and modern coding tools to accelerate model development in Databricks using Python, PySpark, and/or SQL

• Own the CWP & CWSP Data Product Backlog • Write clear, testable user stories that reflect CWP and CWSP consumer needs • Ensure CWP and CWSP data modernization efforts result in managed data products • Apply and reinforce existing governance and stewardship models • Improve usability and trust by ensuring CWP and CWSP data products meet established standards • Partner with digital and operational product teams to expose data appropriately • Operate within SAFe with a story-first mindset

• Monitoring branch operations specific to market assigned • Ensuring financial, clinical operations and quality, service and sales initiatives adhere to government regulations • Developing strategies and overall branch business plans, annual planning, and budgets • Managing patient satisfaction data • Working closely with AVPO along with various cross functional teams