Role Description You are the first conversation a pet parent has with Bark & Mane. You'll handle 10–20 warm inbound leads per day arriving by phone, text, and social media — no cold calling. Your job is to understand each pet and owner, communicate why an in-home, one-on-one grooming experience is worth a premium over the corner shop, and convert conversations into booked appointments. This is consultative selling, not pressure selling. The pet parents who call us are choosing someone to care for a family member. You'll ask about the dog before you ever talk price. What You'll Do - Respond to inbound leads across phone, text, and social — promptly, warmly, and professionally. - Lead discovery on every conversation: breed, coat, grooming history, the pet's name, how they handle stress. - Communicate our value — cage-free, one-on-one, door-to-door, 15-point care — and confidently hold a premium price. - Close conversations to booked appointments with complete, accurate details. - Follow up methodically: every lead gets worked to a conclusion. No leads left hanging. - Manage several conversations at once across channels without losing threads. - Log all activity in our scheduling system and coordinate closely with our dispatch team. Qualifications - You have stamina for volume. - You sell what you believe in. - You listen first. - You write as well as you talk. - You read situations. - You run yourself. - You're a team player. Requirements - Familiarity with dog breeds and coat types — we'll teach you what you don't know, and you'll have an AI assistant to support pricing and breed questions on live conversations. - Experience in pet care, grooming, veterinary, or another premium home-services business. Benefits - Health insurance - Paid time off - Vision insurance - Bonus based on performance - Dental insurance

• Sell Advarra products and services to customers and prospects in assigned segment • Manage a pipeline from initial discovery to contract signature • Achieve booking, revenue, and profit objectives within assigned account territories • Identify sales opportunities through daily prospecting, qualifying opportunities • Leverage Advarra resources to bring opportunities to a successful conclusion • Maintain a pipeline of prospective clients and opportunities in the CRM system • Close sales transactions with clients and prospects • Collaborate with the Contracts & Legal team to organize mutual NDAs, MSAs, etc. • Partner with Advarra’s Service & Solution Sales Teams (SSDs) to support pipeline progression • Collaborate with the marketing and sales teams to follow up on leads generated from campaigns • Deliver presentations and product demonstrations virtually • Maintain and update contact, account and opportunity data within company systems • Provide exceptional customer service and maintain strong client relationships • Prepare and deliver accurate sales reports and forecasts to management

• 담당 고객 및 Territory에 대한 영업 활동 • 계약 갱신(Renewal) 관련 영업 활동 • 고객 문의 대응 및 견적, 계약 관련 업무 지원 • CRM(Salesforce 등)을 활용한 영업 기회(Opportunity) 관리 • 디지털 영업 툴을 활용한 고객 접점 확대 및 리드 발굴 • 영업 데이터 분석 및 파이프라인 관리 지원 • 신규 비즈니스 기회 발굴 및 매출 성장 활동 지원

Role Description The Inside Performance Manager serves as the primary point of contact for smaller, supporting customer engagement and retention through responsive service and insights. In this role, you will address inquiries and provide AI-driven solutions helping clients understand and utilize Impel’s AI technologies. This role requires effective communication, adaptability, and a customer-centric approach, along with a solid understanding of AI applications in the automotive industry. - Serve as the primary point of contact for a portfolio of accounts as assigned, addressing inquiries with accuracy and urgency. - Proactively monitor account performance, identifying trends and growth opportunities. - Support Customer Success (Performance Management team) initiatives by addressing concerns, identifying opportunities for AI-driven efficiency, and aligning solutions with client goals. - Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces. - Ability to explain complex AI concepts and their benefits to clients in clear, accessible language. - Collaborate across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes. - Establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes. - Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously. - Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies. - Positive, customer-first attitude with a focus on AI-enabled solutions. - Ability to learn quickly and adapt to rapidly evolving AI technologies. - Maintains a positive, customer-first attitude with a focus on solutions. - Obtains strong communication and organizational skills, with an ability to explain AI concepts to diverse audiences. - Basic knowledge of AI applications in customer lifecycle management and the automotive industry. - Maintains confidentiality of work-related issues, records, and company information. - Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change. Qualifications - Bachelor’s degree or equivalent experience in a related field (preferred). - 1-2 years in an account management or call center support role is preferred. - Proficiency in Google Suite and Microsoft Office Suite. - Experience in customer service or account support, ideally within a tech or automotive setting. - 10% travel.