Bark & Mane of Westoplex

Role Description You are the first conversation a pet parent has with Bark & Mane. You'll handle 10–20 warm inbound leads per day arriving by phone, text, and social media — no cold calling. Your job is to understand each pet and owner, communicate why an in-home, one-on-one grooming experience is worth a premium over the corner shop, and convert conversations into booked appointments. This is consultative selling, not pressure selling. The pet parents who call us are choosing someone to care for a family member. You'll ask about the dog before you ever talk price. What You'll Do - Respond to inbound leads across phone, text, and social — promptly, warmly, and professionally. - Lead discovery on every conversation: breed, coat, grooming history, the pet's name, how they handle stress. - Communicate our value — cage-free, one-on-one, door-to-door, 15-point care — and confidently hold a premium price. - Close conversations to booked appointments with complete, accurate details. - Follow up methodically: every lead gets worked to a conclusion. No leads left hanging. - Manage several conversations at once across channels without losing threads. - Log all activity in our scheduling system and coordinate closely with our dispatch team. Qualifications - You have stamina for volume. - You sell what you believe in. - You listen first. - You write as well as you talk. - You read situations. - You run yourself. - You're a team player. Requirements - Familiarity with dog breeds and coat types — we'll teach you what you don't know, and you'll have an AI assistant to support pricing and breed questions on live conversations. - Experience in pet care, grooming, veterinary, or another premium home-services business. Benefits - Health insurance - Paid time off - Vision insurance - Bonus based on performance - Dental insurance