StarRez, Inc.

• Manage and maintain strong relationships with customers • Provide product training tailored to customer needs • Collaborate with Project Managers and Senior Consultants on larger, high-impact projects • Lead in resolving project and implementation challenges • Adhere to established escalation procedures to ensure smooth outcomes • Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions • Partner with customers in an Outsourced Resource capacity, providing operational support and guidance • Support Project Managers and Senior Consultants in successful delivery of implementation, optimization, and consulting engagements • Troubleshoot customer and project issues • Create, maintain, and improve customer-facing and internal documentation, procedures, and knowledge resources • Execute functional testing of product features

• Lead and develop the North America Community Relations organization, including Community Relations Sales Managers, fostering a culture of accountability, collaboration, and continuous improvement • Develop and execute customer engagement strategies that strengthen executive relationships, improve customer satisfaction, increase retention, and identify expansion opportunities across the existing customer base • Drive revenue growth through renewals, upsell and cross-sell opportunities, while partnering with the New Business Sales team to ensure a seamless customer lifecycle • Serve as a leadership sponsor for strategic customer relationships, proactively managing escalations, mitigating risk, and ensuring successful customer outcomes • Partner cross-functionally with Product, Professional Services, Customer Support, Marketing, and Sales Leadership to align customer needs with business priorities and advocate for continuous product and service improvements • Monitor business performance through customer and revenue metrics, pipeline health, and team performance, providing regular updates and strategic insights to executive leadership • Represent StarRez at customer meetings, user conferences, industry events, and other strategic engagements to strengthen customer relationships and reinforce our market leadership

Role Description StarRez is seeking an Account Manager to serve as a trusted partner to our community of EMEA customers. You will work closely with universities, PBSA operators, and student accommodation providers to understand their operational and strategic priorities, and position tailored StarRez solutions that deliver measurable value. Your mission is twofold: - Work alongside our internal teams to ensure customer happiness and success. - Drive growth by identifying upsell opportunities aligned to customer needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success. You’ll collaborate closely with colleagues across Customer Success, Product, Professional Services, Renewals, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships. You will own the full sales cycle within existing accounts, from identifying expansion opportunities and conducting in-depth needs analysis to leading product demonstrations, managing tender processes, and closing deals. Success in this role requires: - The ability to manage competing priorities. - Engage proactively with customers. - Consistently deliver against revenue, customer engagement, and data integrity targets. This role is ideal for a sales professional who thrives in a metrics-driven environment, enjoys managing complex sales cycles, and is motivated by building long-term, commercially impactful partnerships. Qualifications - 3+ years of experience in a quota-carrying Account Executive or Account Management role, with a proven track record of meeting or exceeding revenue targets OR - 5+ years of experience in student accommodation, PBSA, higher education, or multi-family property management environments, with demonstrated experience influencing purchasing decisions or managing vendor relationships. - Proven ability to operate in a metrics-driven sales environment, including pipeline management and quota attainment. - Exceptional presentation and communication skills, effectively delivering clear, compelling messaging to both small stakeholder groups and large audiences across the EMEA region. - Strong discovery and analytical skills, with the ability to deeply understand customer needs and translate them into tailored solutions. - Excellent time management and prioritisation skills, with the ability to effectively triage multiple competing demands. - Strong communication and relationship-building skills, with confidence engaging stakeholders across multiple levels and organisations. Requirements - Drive revenue growth within an assigned EMEA territory and customer portfolio by identifying upsell and expansion opportunities, managing pipeline, and consistently achieving or exceeding quota targets. - Lead complex, consultative sales cycles, including in-depth discovery, tailored product demonstrations, proposal development, negotiation, and deal closure. - Build and maintain trusted relationships with stakeholders across universities, PBSA operators, and student accommodation providers. - Conduct thorough needs analysis to uncover customer challenges and align StarRez solutions to deliver measurable operational and financial outcomes. - Lead and support tender, RFP, and formal procurement processes, coordinating with internal stakeholders to deliver competitive, high-quality submissions. - Manage and prioritise a high volume of customer interactions and requests, effectively triaging competing demands to focus on the most impactful opportunities. - Collaborate cross-functionally with Product, Professional Services, Marketing, and Finance teams to scope solutions, support deal execution, and deliver seamless customer experiences. - Represent the voice of the customer internally by sharing insights that inform product development, go-to-market strategy, and regional market positioning. - Maintain accurate pipeline, forecasting, and activity tracking using Salesforce, Gong, and related tools. - Drive customer engagement and solution adoption in a way that unlocks expansion opportunities and long-term account growth. Benefits - Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years. - A supportive team environment with emphasis on learning and development opportunities. - Our Promise: You will learn, grow, and be appreciated for your impact and contributions. - Z-Factor: Work with a team of caring, high-performing, and passionate people.

• Manage assigned EMEA territory to achieve new customer acquisitions • Account management of new customer acquisitions until they’ve completed implementation • Lead and manage tendering, RFP, and formal bid processes, including coordination with internal stakeholders to deliver competitive submissions • Outbound prospecting and market coverage via email, phone, social, and other mediums as required • Manage and develop prospect and existing account pipeline from initial lead to deal closure • Provide market insight and customer requirements to better position existing solutions both online and in person • Provide feedback for new product development and future evolution • Build long-term relationships with prospects, customers, and industry leaders • Leverage infrastructure tools such as Salesforce, Gong, ChatGPT, & Zoom, as well as collaboration tools such as Slack & SharePoint, and social tools such as LinkedIn Sales Navigator, to build market/prospect data for effective data analytics and market insight • Assist in creating and updating sales and marketing materials for web, print, and demonstration purposes • Manage and develop effective partner relationships as needed • Other duties as assigned

• Research accounts and contacts—primarily in the higher education and student property markets—to understand roles, challenges, and goals • Craft and send personalized prospecting emails to engage ideal customers • Make outbound phone calls and build rapport with prospective customers • Utilize Salesforce, HubSpot, cold calling, social media, LinkedIn Sales Navigator, email, and referrals to connect with potential leads • Set up meetings or calls between qualified prospects and Account Executives • Understand StarRez products, solutions, value propositions, and customer pain points • Overcome objections and stay informed on competitive offerings and market trends • Collaborate with Sales, Marketing, and Enablement teams to align on outreach strategies and messaging • Meet or exceed monthly goals for pipeline generation, bookings sourced, and outreach activity • Report regularly to Sales leadership on progress through weekly and monthly updates, team meetings, and huddles • Identify opportunities to improve tools, suggest new technologies, and refine workflows to increase results • Continuously update your outreach approach, experimenting with new tactics to drive performance.

• Deliver exceptional customer support and technical issue resolution via phone, email, and chat • Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations • Meet established performance objectives related to call quality, customer satisfaction, and case handling • Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions • Communicate proactively with customers by setting expectations and providing timely follow-up • Partner cross-functionally with colleagues to resolve client issues efficiently and effectively • Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns • Support additional projects and responsibilities as needed based on business priorities

• Lead complex, high-value sales engagements with enterprise-level property management groups, ownership groups, and real estate organizations. • Develop and execute strategic territory plans. • Build executive-level relationships. • Drive significant revenue growth through new business acquisition and expansion opportunities. • Navigate multi-stakeholder sales cycles. • Deliver consultative solutions tailored to client needs. • Collaborate closely with Marketing, Client Success, and Customer Service teams to support long-term client retention, expansion, and market growth.

• Lead, coach, and develop a team of Regional Account Executives to achieve and exceed net new revenue targets across assigned territories • Drive a high-performance sales culture through regular coaching, pipeline reviews, prospecting strategy sessions, and deal progression support • Design and deliver onboarding, enablement, and ongoing training initiatives that accelerate seller productivity and long-term success • Analyze sales performance metrics and forecasting data to identify trends, improve pipeline health, and drive more effective sales execution • Optimize sales processes, CRM usage, territory planning, and reporting practices to improve operational efficiency and scalability • Partner closely with Regional Account Executives on complex sales opportunities, including strategic deal support, stakeholder management, and closing execution • Strengthen market presence and customer relationships by supporting effective outbound prospecting, compelling product demonstrations, and long-term industry engagement.

• Own end-to-end U.S. federal and multi-state income tax compliance across a high-volume, multi-entity filing structure driven by acquisitions • Prepare and review tax filings, including apportionment, nexus analysis, registrations, and audit support • Manage tax calendars, estimated payments, extensions, and ensure timely, accurate filings across all jurisdictions • Lead quarterly and annual tax provision processes (ASC 740), including current/deferred tax calculations, reconciliations, and support for financial reporting and audit • Coordinate international tax compliance (AU, UK, and India) with external advisors; review filings and ensure alignment with global structure • Support transfer pricing execution, intercompany agreements, and documentation in coordination with external advisors • Partner with Legal to manage global entity structure, including entity setup, maintenance, governance filings, and restructuring activities • Collaborate with Finance on global cash management, including repatriation strategies, intercompany funding, dividends, and cash tax efficiency • Identify and execute tax planning and structure optimization opportunities to improve global tax efficiency • Implement and enhance tax processes, controls, and documentation to improve scalability and audit readiness • Evaluate and implement tax and/or entity management systems to increase automation, visibility, and efficiency • Manage relationships with external advisors (e.g., RSM), reducing reliance on outsourced work while maintaining technical quality and coverage

• Partner with key leaders to conduct full cycle recruiting inclusive of job posting, sourcing, assessments, screening, and hiring the best top talent available • Utilize advanced sourcing techniques to identify and engage with passive candidates through various channels, including social media, networking, and direct sourcing • Collaborate with the People & Culture team and senior leaders in setting short- and long-term recruiting strategies to exceed business objectives & key results • Host and attend recruitment and hiring events. • Collaborate with HR Business Partners to develop competitive offers, including salary negotiations and benefits packages • Implement strategies to attract a diverse candidate pool and support the company’s diversity and inclusion goals