• Provide onsite system diagnostic and analysis support to customers within a geographical territory • Respond to customers' system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis in accordance with their SLA • Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques • Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) • Follow customer specific repair procedures; assess current and future customer needs based on usage of the system • Accurately complete and timely return audit forms, email replies, timesheets and expense reports • Attend and participate in regularly scheduled team meetings

• Build and troubleshoot PLC programs. • Relies on experience and judgment to plan and accomplish goals. • Must be familiar with a variety of extruder/dryer processes and procedures relating to electrical and PLC matters. • Performs a variety of complicated tasks including leading and directing operators and other Technicians. • Other duties as assigned.

• Lead or significantly contribute to projects and initiatives with broad scope and high impact to the business • Work together with multiple cross functional teams and customers to provide innovative solutions to steam turbine related issues • Develop robust, cost-effective solutions to ensure safe and reliable equipment operation meeting customer needs as well as the needs of the business • Support Engineering Request workstream primarily with occasional Root Cause Analysis investigations and Corrective Action planning as the fleet findings dictate • Own or significantly contribute to the technical resolution to multiple complex steam turbine issues while mentoring and training of others in areas of expertise and experience • Act as a conduit and proactively facilitate cross functional collaboration between engineering teams, design teams, commercial teams, manufacturing, suppliers and other teams to develop and implement technical solutions to meet customer needs • Provide leadership in coordinating and presenting at technical conferences and other customer facing events • Lead cross-functional teams in execution of Root Cause Analysis of GE equipment non-conformances • Lead cross-functional teams in initiatives to improve starting reliability, availability and trip reduction • Provide technical support for new unit installation/startup and other outage work scopes providing ER support for critical issues • Authoring of, as well as coaching and mentoring of others, in the creation of internal and external communications (TILS, ETC, customer presentations, etc.) to provide guidance on major issue resolution • Communicate fleet and product issues into the NPI process and throughout all levels of GE leadership to identify new opportunities and drive development of effective offerings • Actively engage in and contribute to global product service meetings to grow personal expertise in addition to helping further the overall global team’s expertise

• Perform on-site installation, repair, maintenance and qualifications • Must be client-focused, working in conjunction with other service and sales teams • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks • Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem • Analyze review and inspection findings to understand source of problem, and recommends repair, replacement, or other corrective action • Coordinate problem resolution with engineering, customer service, and other service support personnel to expedite repairs • Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer • Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers