Role Description We are looking for a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter. Your contribution will be: - Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges. - Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation. - Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring. - Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value. - Partner with developers and senior engineers to provide strategic technical guidance and support solution design. - Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap. - Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth. - Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery. - Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations. Qualifications - Fluency in English and Portuguese is a plus; Spanish is a plus. - 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments. - Proven track record of leading or mentoring technical teams. - Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger. - Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks. - Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent. - Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar. - Strong analytical, problem-solving, and project management skills. - Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects. - Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels. - Experience with ticketing systems is a plus. Benefits - Competitive Compensation. - Remote Work – You can work from everywhere! - Home Office Bonus – A one-time allowance to help you create your ideal home office. - Work Equipment. - Stock Options. - Health Plan wherever you are. - Flexible Days Off.

Role Description We succeed when our customers succeed. As a Manager of the TAM team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions. - Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. - You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. - This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback. - This is a high-impact position within the growing Professional Services team. Qualifications - 2+ years of experience directly managing TAMs or SEs. - Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud infrastructure like AWS/GCP/Azure). - Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders. - Excellent problem-solving and analytical skills. - Exceptional communication and presentation abilities. - Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here. Requirements - Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication). - Conduct regular customer call reviews and case audits to ensure technical accuracy and proactive account management. - Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days. - Track and improve TAM KPIs, aligning them with customer success outcomes (e.g., Time to Live, renewals). - Act as the “voice of the customer” to R&D, helping prioritize integrations and feature requests based on customer needs. - Align with Customer Success leadership to drive positive customer outcomes. - Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support. Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Transforming eCommerce by making buying and selling easier for everyone. - Thrive & Grow: No ceiling to what you can achieve or learn here. - Flexible Work Setup: Remote-first team with hybrid-flexible options. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. - In-office lunch and commuter benefits for those located in our hub locations.

• Onboard new Mid-Market CrowdStrike Premium Support Customers • Work with customers and account teams to identify and deliver success criteria for the first 90 days • Provide project leadership for new customer implementations • Identify opportunities for process improvement • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Escalate customer issues to management when appropriate. • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Create knowledge base content to capture new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Drive support cases to ensure issues are being resolved in a timely manner

Role Description Be the one building AI-powered experiences where they matter most. As a Technical Account Manager (TAM), you'll partner with strategic customers to help them achieve their business goals through the successful adoption and optimization of Genesys Cloud CX®. - Build trusted relationships with customers. - Understand customers' business and technology priorities. - Solve complex technical challenges. - Guide customers toward measurable business outcomes. - Develop deep expertise in Genesys Cloud CX. - Influence product evolution through customer insights. - Help organizations realize the full value of their Genesys investment. Qualifications - 8+ years in TAM, Customer Success, or Enterprise SaaS. - Enterprise customer engagement experience. - Fluent Swedish language skills. - Data-driven decision making. - Project organization skills. - Continuous improvement attitude. - Proactive, innovative thinker. Requirements - Strong organizational skills. - Ability to manage competing priorities. - Passion for solving complex problems. - Complete a structured onboarding program. - Demonstrate understanding of customer objectives within three months. - Identify gaps, risks, and opportunities. - Build long-term relationships with customer stakeholders. - Partner with customers for value realization. - Educate customers on emerging technologies. - Provide leadership for key customer initiatives. - Deliver actionable product feedback to product management teams. Benefits - Additional Genesys days off - August Free Fridays and Diversity day. - Annual leave. - Pension. - EAP Program. - Education reimbursement.