• Onboard new Mid-Market CrowdStrike Premium Support Customers • Work with customers and account teams to identify and deliver success criteria for the first 90 days • Provide project leadership for new customer implementations • Identify opportunities for process improvement • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Escalate customer issues to management when appropriate. • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Create knowledge base content to capture new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Drive support cases to ensure issues are being resolved in a timely manner

Role Description Be the one building AI-powered experiences where they matter most. As a Technical Account Manager (TAM), you'll partner with strategic customers to help them achieve their business goals through the successful adoption and optimization of Genesys Cloud CX®. - Build trusted relationships with customers. - Understand customers' business and technology priorities. - Solve complex technical challenges. - Guide customers toward measurable business outcomes. - Develop deep expertise in Genesys Cloud CX. - Influence product evolution through customer insights. - Help organizations realize the full value of their Genesys investment. Qualifications - 8+ years in TAM, Customer Success, or Enterprise SaaS. - Enterprise customer engagement experience. - Fluent Swedish language skills. - Data-driven decision making. - Project organization skills. - Continuous improvement attitude. - Proactive, innovative thinker. Requirements - Strong organizational skills. - Ability to manage competing priorities. - Passion for solving complex problems. - Complete a structured onboarding program. - Demonstrate understanding of customer objectives within three months. - Identify gaps, risks, and opportunities. - Build long-term relationships with customer stakeholders. - Partner with customers for value realization. - Educate customers on emerging technologies. - Provide leadership for key customer initiatives. - Deliver actionable product feedback to product management teams. Benefits - Additional Genesys days off - August Free Fridays and Diversity day. - Annual leave. - Pension. - EAP Program. - Education reimbursement.

• The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. • As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. • You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. • As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.

• Serve as the main liaison between clients and internal technical teams. • Drive client satisfaction, retention, and growth by delivering proactive account management and support. • Understand clients' business objectives and align IT solutions accordingly. • Coordinate service delivery, onboarding, and ongoing support with internal engineers and project teams. • Monitor client environments and usage trends to recommend improvements or upgrades. • Identify risks to client success and develop mitigation strategies. • Manage regular business reviews and provide performance reporting (SLAs, KPIs, etc.). • Collaborate with Sales and Technical teams to identify upsell/cross-sell opportunities. • Advocate for the client internally while balancing business priorities.