Role Description Be the one building AI-powered experiences where they matter most. As a Technical Account Manager (TAM), you'll partner with strategic customers to help them achieve their business goals through the successful adoption and optimization of Genesys Cloud CX®. - Build trusted relationships with customers. - Understand customers' business and technology priorities. - Solve complex technical challenges. - Guide customers toward measurable business outcomes. - Develop deep expertise in Genesys Cloud CX. - Influence product evolution through customer insights. - Help organizations realize the full value of their Genesys investment. Qualifications - 8+ years in TAM, Customer Success, or Enterprise SaaS. - Enterprise customer engagement experience. - Fluent Swedish language skills. - Data-driven decision making. - Project organization skills. - Continuous improvement attitude. - Proactive, innovative thinker. Requirements - Strong organizational skills. - Ability to manage competing priorities. - Passion for solving complex problems. - Complete a structured onboarding program. - Demonstrate understanding of customer objectives within three months. - Identify gaps, risks, and opportunities. - Build long-term relationships with customer stakeholders. - Partner with customers for value realization. - Educate customers on emerging technologies. - Provide leadership for key customer initiatives. - Deliver actionable product feedback to product management teams. Benefits - Additional Genesys days off - August Free Fridays and Diversity day. - Annual leave. - Pension. - EAP Program. - Education reimbursement.

• The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. • As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. • You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. • As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.

• Serve as the main liaison between clients and internal technical teams. • Drive client satisfaction, retention, and growth by delivering proactive account management and support. • Understand clients' business objectives and align IT solutions accordingly. • Coordinate service delivery, onboarding, and ongoing support with internal engineers and project teams. • Monitor client environments and usage trends to recommend improvements or upgrades. • Identify risks to client success and develop mitigation strategies. • Manage regular business reviews and provide performance reporting (SLAs, KPIs, etc.). • Collaborate with Sales and Technical teams to identify upsell/cross-sell opportunities. • Advocate for the client internally while balancing business priorities.

• Be the technical and security authority customers trust • Own the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor. • Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end. • Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions. • Partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations. • Drive real adoption, not just go-lives. • Conduct technical health checks and lead business reviews with a bias toward action. • Monitor customer health proactively, identify risks early, and intervene before they become problems. • Help customers unlock the full value of Vega, not just check a deployment box.