AfterShip

Role Description We succeed when our customers succeed. As a Technical Account Manager on the Omnichannel team, you'll own the technical onboarding journey for merchants launching on TikTok Shop with AfterShip Channels—getting them fully live and selling, and setting them up to succeed long term. You'll be the hands-on technical partner who connects and configures each merchant's integration, troubleshoots what breaks, and teaches merchants to operate Channels confidently on their own. This is both a technical and relationship role. You'll do the hands-on integration and configuration work, and you'll be the merchant's trusted guide: educating them on how to use Channels and adopt the advanced features that make them successful on TikTok Shop. You're not just closing tickets; you're accountable for whether each merchant reaches a live, healthy, self-sufficient state. What You’ll Do - Own end-to-end technical onboarding for merchants launching on TikTok Shop with AfterShip Channels, from kickoff through go-live. - Connect and configure integrations between the merchant's storefront and TikTok Shop; sync products, orders, and inventory, and troubleshoot issues (SKU mapping, variants, bundles). - Navigate TikTok Shop platform logic—API constraints, policy and whitelist nuances, and fulfillment (FBT) and returns rules. - Teach merchants how to use Feed confidently and adopt advanced features so they can operate independently. - Drive measurable onboarding outcomes: get merchants to live and healthy within ~30 days, and meaningful advanced-feature adoption thereafter. - Guide merchants beyond initial setup—helping them optimize their listings and use AfterShip Feed and Affiliates to grow their presence and sales on TikTok Shop. - Partner with merchants on their TikTok Shop growth journey, identifying opportunities for deeper feature adoption and surfacing cross-sell opportunities (e.g. Affiliates) where they'd drive merchant value. - Partner with the Omnichannel SA, Product, and GTM teams to translate merchant needs into product improvements, and stay current on platform changes. Qualifications - 3+ years in a customer-facing technical role - technical account management, solutions, implementation, or technical onboarding in SaaS, ecommerce, or marketplace/integrations technology. - Genuine technical fluency: comfort with APIs and integrations, data mapping across systems, and structured troubleshooting. - A strong educator: able to translate technical concepts into clear guidance and teach merchants to operate independently. - Ability to prioritize, multitask, and perform under pressure across multiple accounts. - Excellent written and verbal communication; able to hold a credible technical conversation with both merchants and platform partners. - Ownership mindset - you treat your accounts as yours to grow and protect. Nice to have - Hands-on familiarity with TikTok Shop (Seller Center, catalog/listing management, order and inventory sync, fulfillment workflows) and Shopify. - Understanding of what drives merchant growth on TikTok Shop—listing optimization, content & affiliates-driven commerce, and platform campaigns. - Familiarity with affiliate/creator operations. - Experience onboarding enterprise merchants. Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Join us in transforming eCommerce. - Thrive & Grow: No ceiling to what you can achieve or learn. - Flexible Work Setup: Remote-first team with flexible hours. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. Salary Range USD$92,000 - $150,000 on-target earnings.

Role Description As the Senior Brand Marketing Manager, reporting to the VP of Marketing, you'll define how AfterShip shows up in the market and elevate our brand into the category-defining voice in post-purchase and the future of commerce. Partnering closely with Marketing, Product, Sales, and executive leadership, you'll shape our brand strategy and bring our point of view to life through integrated campaigns, thought leadership, PR, events, executive communications, and strategic partnerships. AfterShip has spent more than 14 years building the infrastructure that powers post-purchase experiences for over 20,000 brands worldwide. We have the products, customer base, data, and vision to lead the next era of agentic commerce - but our brand has yet to reflect the strength of the platform behind it. This is an opportunity to change that. You'll build the programs and narratives that increase awareness, credibility, and preference among merchants, partners, analysts, and ecosystem influencers, ensuring that when businesses think about the future of post-purchase, they think of AfterShip first. What You’ll Do: - Own AfterShip's brand narrative by bringing our category point of view to market across earned, owned, and paid channels. - Plan and execute integrated brand campaigns around key moments such as BFCM, NRF, and Shoptalk. - Develop thought leadership narratives for executive spokespeople, continuously refining messaging to reflect market trends, customer insights, and evolving business priorities. - Lead public relations and earned media strategy by managing our PR agency, driving media relations, securing bylines and speaking opportunities, and partnering with executives and customers to amplify AfterShip's voice. - Build flagship research and content franchises in partnership with Content Marketing, including annual benchmark reports, industry trend reports, and integrated campaigns that position AfterShip as a category leader. - Scale the AfterShip brand for the AI era by partnering with Creative to codify our messaging, voice, and visual identity into systems that enable AI-powered content and creative production. - Define and measure brand success by establishing a brand measurement framework, including share of voice, branded search growth, sentiment, earned reach, and other indicators of awareness and market perception. Qualifications - An experienced brand marketer with a track record of developing and executing brand strategies that elevate both company and category narratives. - Strong PR and earned media experience, including managing agency relationships, shaping media strategies, securing bylines and speaking opportunities, and building credibility with journalists, analysts, and industry influencers. - Hands-on experience leading integrated brand campaigns across earned, owned, and paid channels, including major product launches, industry events, and experiential activations. - A trusted executive partner who has worked closely with founders, CEOs, and senior leaders to develop thought leadership, executive communications, and company narratives. - Experience building scalable brand systems, with the ability to codify messaging, voice, and positioning into frameworks that can be consistently applied across teams and AI-enabled workflows. - A data-informed approach to brand marketing, with experience defining and measuring brand health through metrics such as share of voice, brand awareness, sentiment, branded search, and earned reach to guide future investment. Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Transforming eCommerce by making buying and selling easier for everyone. - Thrive & Grow: No ceiling to what you can achieve or learn. - Flexible Work Setup: Remote-first team with flexible hours. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. Salary Range USD$128,000 - $150,000 We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

Role Description We're hiring a people leader to build, lead, and reinvent our Marketing Creative team. You'll hire, develop, and inspire a team of designers while evolving AfterShip's brand system and directing creative across campaigns, product launches, and digital experiences. Your mission is to build a lean, high-performing organization that delivers exceptional creative at scale without compromising quality. This is a builder role. You'll design a modern, AI-powered creative production engine that combines cloud-based workflows, automation, and strong creative standards to enable high-volume, high-quality output. We're looking for someone with a fresh vision for how creative teams operate - someone who embraces AI as a force multiplier and can rethink traditional design processes while building the systems and team needed to support rapid growth. Success in this role requires exceptional cross-functional leadership and close partnership with Product Marketing, Growth, Partnerships, and other marketing stakeholders. You'll align creative strategy with business priorities, empower your team to do their best work, and establish scalable processes that elevate creative quality while supporting the company's next stage of growth. What You’ll Do - Build, lead, and grow a high-performing, distributed team of designers through hiring, coaching, mentoring, performance management, and career development. - Set the creative vision for AfterShip's brand system, partnering closely with the VP, Marketing to evolve our identity as the company grows. - Own creative direction across every marketing surface—including paid campaigns, product launches, sales enablement, lifecycle marketing, social, email, and AfterShip.com—ensuring consistently high creative standards. - Build and scale an AI-powered creative production engine that combines cloud-based workflows, automation, and design systems to enable high-volume, high-quality creative output. - Create systems that empower non-designers to self-serve routine creative needs, allowing your team to focus on high-impact strategic work. - Lead creative planning and prioritization across Product Marketing, Growth, Partnerships, and other cross-functional teams to ensure the highest-impact work ships quickly. - Manage external freelancers and creative agencies, providing clear direction, maintaining quality standards, and scaling capacity when needed. - Continuously improve creative operations, processes, and team effectiveness to help AfterShip scale efficiently. Qualifications - 3+ years of people management experience, with a proven track record of hiring, managing, coaching, and developing creative teams while fostering a high-performance culture. - Experience building or scaling a creative organization, including establishing processes, workflows, and quality standards that enable teams to produce exceptional work at scale. - Direct experience leading or contributing to a brand evolution or rebrand. You understand how to evolve a brand system across multiple channels while maintaining consistency and momentum. - Experience partnering cross-functionally with Product Marketing, Growth, Partnerships, Product, and other stakeholders to balance creative excellence with business objectives. - In-house B2B SaaS or DTC e-commerce experience preferred. You've worked closely with internal marketing teams rather than primarily serving external clients through an agency. - A strong point of view on modern visual identity and brand design, with excellent creative judgment and awareness of contemporary design trends, especially for technology and AI-native products. - AI-fluent, with hands-on experience leveraging AI tools to accelerate creative production and designing AI-powered workflows that improve quality, speed, and scalability. - Proven success leading distributed teams and collaborating across time zones. You create alignment, accountability, and trust in a remote-first environment. Benefits - Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: AfterShip is built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. - Thrive & Grow: There’s no ceiling to what you can achieve or learn here. - Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. - Competitive compensation - Remote-first work setups - Healthcare coverage offered from day 1 - Retirement plans including company match - Unlimited PTO - Annual learning & wellness benefit - Monthly book perk - Career progression & professional development - In-office lunch and commuter benefits for those located in our hub locations Salary Range CAD$110,000 - $145,000

Role Description We succeed when our customers succeed. As a Manager of the TAM team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions. - Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. - You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. - This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback. - This is a high-impact position within the growing Professional Services team. Qualifications - 2+ years of experience directly managing TAMs or SEs. - Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud infrastructure like AWS/GCP/Azure). - Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders. - Excellent problem-solving and analytical skills. - Exceptional communication and presentation abilities. - Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here. Requirements - Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication). - Conduct regular customer call reviews and case audits to ensure technical accuracy and proactive account management. - Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days. - Track and improve TAM KPIs, aligning them with customer success outcomes (e.g., Time to Live, renewals). - Act as the “voice of the customer” to R&D, helping prioritize integrations and feature requests based on customer needs. - Align with Customer Success leadership to drive positive customer outcomes. - Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support. Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Transforming eCommerce by making buying and selling easier for everyone. - Thrive & Grow: No ceiling to what you can achieve or learn here. - Flexible Work Setup: Remote-first team with hybrid-flexible options. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. - In-office lunch and commuter benefits for those located in our hub locations.

• You'll shape and lead our global HRBP function - defining the operating model, standards, and expectations for business partnering across regions. • You'll partner directly with executives and senior business leaders on organizational design, workforce planning, leadership effectiveness, succession planning, and talent investment. • You'll lead and coach our North American HRBP team while providing functional leadership across HRBPs in China and India, helping build a consistent, high-performing global practice. • You'll guide leaders through organizational change, helping diagnose challenges, evaluate trade-offs, and build teams that can support the company's long-term growth. • You'll develop practical frameworks, career paths, and coaching that strengthen HRBP capability and create consistency across regions without losing local relevance. • Most importantly, you'll help ensure that People is viewed as a strategic business partner that enables growth—not simply a support function.

Role Description You will build and scale AfterShip’s vertical marketing program from the ground up, creating the playbook for how we break into and grow strategic industry segments. Each quarter, you’ll partner closely with sales leadership to identify 2–3 strategic verticals, then develop and execute targeted go-to-market strategies designed to engage high-value accounts within those industries. You’ll lead integrated campaigns across paid media, content, ABM platforms, events, lifecycle marketing, and more — focusing on a curated set of priority accounts at a time. Your ultimate goal is to generate high-quality pipeline and drive qualified opportunities for the sales team. This role comes with a broad mandate, significant autonomy, and direct support from the VP of Marketing, giving you the opportunity to shape a high-impact growth engine from day one. You’ll report directly to the VP of Marketing and work cross-functionally with teams across Sales, Product Marketing (PMM), Performance Marketing, Lifecycle, Content, and Events to bring integrated vertical campaigns to life. What You'll Do - Set vertical strategy: Each quarter, identify priority verticals with sales leadership and design the multi-channel motion against each one. - Orchestrate 1-to-few campaigns: Run integrated campaigns across paid, lifecycle, content, ABM, and events, targeting a few hundred named accounts per vertical. - Co-own pipeline with sales: Embed in the GTM rhythm. Run weekly pipeline reviews. Build feedback loops to ensure lead quality. - Develop vertical assets: Partner with PMM and Content to commission the case studies, decks, and outbound assets reps need to win. - Measure what matters: Own sourced and influenced pipeline within your verticals. Report weekly to the VP Marketing. Qualifications - 8+ years of experience in B2B SaaS marketing, with a proven track record of owning vertical, segment-specific, or ABM-driven demand generation programs. - Hands-on expertise across multiple demand channels, including paid media, lifecycle marketing, sales enablement, and events. - Strong track record of partnering closely with sales to co-own pipeline generation. - A true 0-to-1 builder who prefers creating systems and playbooks from scratch over inheriting established ones. - Highly outcomes-oriented and commercially minded. - Direct, collaborative, and intellectually rigorous. - An exceptional cross-functional collaborator who builds trust quickly across teams and geographies. Benefits - Great Place to Work Certified. - Innovative & Inclusive Culture. - Ambitious Mission with Real Impact. - Thrive & Grow: No ceiling to what you can achieve or learn. - Flexible Work Setup: Remote-first team with flexible hours. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. Salary Range USD$128,000 - USD$150,000 We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

Role Description We’re looking for a Agency Partner Manager to help shape how agencies drive growth and success within the TikTok Shop ecosystem. This is not just another partner management role. You’ll work closely with the Manager of Strategic Partnerships and cross-functional leaders to build and scale a world-class agency partner program that accelerates growth through strategic alliances. You’ll be the bridge between TikTok Shop, agency partners, and internal stakeholders—defining how we recruit, enable, and grow high-performing agencies that create lasting value for merchants and the broader ecosystem. - Identify, recruit, onboard, and grow strategic agency partners, building strong relationships with agency leadership and client-facing teams. - Develop joint business plans, value propositions, and go-to-market strategies that align partner capabilities with merchant needs and AfterShip's growth objectives. - Own the health, performance, and growth of your agency portfolio, serving as the primary point of contact for escalations, engagement, and strategic planning. - Design and evolve a scalable agency partner program, including tiering, incentives, certifications, deal registration, MDF frameworks, and partner benefits. - Build playbooks, enablement resources, and co-marketing initiatives that make AfterShip the preferred solution across your agency ecosystem. - Drive partner-sourced and partner-influenced revenue through co-selling, account mapping, lead generation, and close collaboration with Sales and Marketing teams. - Create and scale partner training, certification, and demand-generation programs that increase partner engagement, adoption, and customer acquisition. - Analyze partner performance, pipeline contribution, and program ROI, using data and insights to optimize investments, improve outcomes, and inform growth strategy. Qualifications - 5-7 years of experience in partnerships, business development, or agency management, preferably in the TikTok Shop or eCommerce space. - Strong understanding of the agency ecosystem (digital marketing, Shopify/TikTok Shop/Amazon/Wal-Mart service partners, etc.). - Proven track record of building and scaling partner relationships that drive measurable business impact. - Excellent interpersonal, communication, and negotiation skills. - Experience collaborating with sales and marketing teams to drive GTM alignment. - Familiarity with CRM and partner management tools (e.g., HubSpot, Euler, Crossbeam). - Bilingual (Mandarin Speaking preferred but not required). Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Transforming eCommerce by making buying and selling easier for everyone. - Thrive & Grow: No ceiling to what you can achieve or learn here. - Flexible Work Setup: Remote-first team with hybrid-flexible options. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. - In-office lunch and commuter benefits for those located in our hub locations. Salary Range USD $130,000 - USD $150,000 OTE

Role Description AfterShip is expanding its Omnichannel products to help DTC merchants launch and scale on TikTok Shop using AfterShip Feed Listing, Affiliates, and agent products. We are looking for a hands-on TikTok Shop Growth Operator to work directly with a small cohort of merchants, helping them launch successfully, grow their TikTok Shop business, and turn proven strategies into repeatable playbooks that can later scale through product automation, AI agents, and agency/TSP partners. Reporting to the Head of Product, this is a merchant-facing, operational role focused on execution, experimentation, and learning; not traditional sales, marketing, or customer success. This is a fully remote, 6-month contract role with the potential for extension based on business needs and performance. The role will partner closely with Product, Engineering, Partnerships, and Go-to-Market teams, serving as a critical bridge between merchants and product development. Insights gathered through hands-on merchant operations will help shape product strategy, identify automation opportunities, and strengthen AfterShip’s long-term Omnichannel growth initiatives. What You’ll Do - Own day-to-day onboarding execution for pilot merchants through a 6–8 week TikTok Shop launch and scale sprint. - Help merchants with store readiness, Seller Center setup, catalog readiness, listing QA, and basic listing optimization after the merchant has been successfully onboarded by a Solutions Architect. - Teach merchants how to use AfterShip Feed Listing and Affiliates during the launch and scaling process. - Support early affiliate activation workflows, including creator matching and campaign setup basics where relevant. - Run weekly merchant check-ins, track blockers, escalate product and integration issues, and maintain launch trackers. - Document repeatable onboarding and growth playbooks that can later be productized or scaled through agency/TSP partners. - Work closely with Product, Solutions/TAM, Partnerships, and GTM teams to translate merchant needs into product improvements and operational learnings. What Success Looks Like - Pilot merchants complete the TikTok Shop launch sprint with clear milestones, fewer avoidable blockers, and a strong first experience using AfterShip products. - Merchants actively adopt Feed Listing, Affiliates, and relevant agent products as part of their TikTok Shop operating workflow. - Product and GTM teams receive clear, actionable feedback on where the onboarding flow, listing workflow, affiliate workflow, or agent experience breaks down. - AfterShip builds a documented playbook that can be reused for future merchants and eventually scaled through automation, AI agents, or agency/TSP partners. Qualifications - Hands-on experience in TikTok Shop seller operations, DTC operations, or TSP/agency operations. - Ideally has worked at TikTok Shop as an AM, or at a leading TSP/TikTok Shop Partner as an AM or operations lead. - Strong familiarity with TikTok Shop Seller Center and Shopify. - Comfortable with catalog, listing, PDP optimization, and launch readiness workflows. - Familiarity with affiliate and creator operations. - Merchant-facing, operationally strong, detail-oriented, and able to create clean process documentation. - Comfortable working with Product to turn operational insights into product features. - North America-based preferred; bilingual capability is preferred but not required. Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Join us in transforming eCommerce. - Thrive & Grow: Committed to empowering your career while advancing together as a company. - Flexible Work Setup: Remote-first team with flexible hours. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. - In-office lunch and commuter benefits for those located in our hub locations.

Role Description As a Revenue Strategy Analyst, you will be the analytical engine behind AfterShip's GTM strategy, turning data into the decisions that shape how we grow. Reporting to the Senior Manager, Revenue Operations, you will partner across Sales, Marketing, Partnerships, Customer Success, Finance, and Data to uncover insights, optimize revenue-driving processes, and accelerate company OKRs through rigorous, data-informed thinking. This role is built for someone who thrives at the intersection of SaaS and eCommerce, leans into ambiguous business problems, and can translate complex datasets into clear narratives and strategic recommendations that leadership can act on. You will identify growth opportunities across GTM channels, sharpen reporting visibility, and drive high-impact operational initiatives that move revenue performance across the business. This is a highly cross-functional role that rewards strong analytical thinking, commercial acumen, and communication skill. The ideal candidate is comfortable engaging executive stakeholders, navigating incomplete or evolving datasets, and designing AI-enabled workflows that turn analytics into a competitive advantage rather than a reporting function. What You’ll Do - Analyze GTM channel and funnel performance to surface trends, growth levers, and operational gaps, then translate findings into prioritized recommendations. - Partner with RevOps and GTM leadership to operationalize revenue strategies tied to company OKRs. - Build executive-grade dashboards and self-serve reporting in Tableau and HubSpot, designed for decision-making. - Run ad hoc strategic analyses across Sales, Marketing, CS, Partnerships, and Finance, including win/loss, churn, attribution, and segment profitability. - Improve forecasting accuracy and pipeline predictability through analysis of conversion behavior, stage velocity, and deal slippage. - Monitor core revenue metrics (pipeline coverage, conversion, velocity, NRR, GRR, CAC payback, quota attainment) and flag anomalies before they surface in QBRs. - Translate complex datasets into clear executive narratives, owning the "so what" and the recommended action. - Design scalable analytical frameworks and reporting processes that reduce one-off requests through better self-serve infrastructure. - Build AI-enabled workflows to automate recurring analysis and accelerate insight delivery, treating AI as a system to design with. - Investigate ambiguous datasets independently, scoping the question and shipping the answer without tight direction. - Govern reporting consistency and data integrity across HubSpot, Tableau, and the data warehouse, ensuring shared metric definitions across teams. Qualifications - 2 to 4 years of experience in Revenue Operations, Revenue Strategy, GTM Analytics, or related analytical roles, ideally within SaaS, eCommerce, or platform businesses. - eCommerce business model experience strongly preferred (Shopify ecosystem, marketplace dynamics, or subscription commerce). - Required tooling: HubSpot (CRM, custom objects, workflows, reporting), Tableau (or equivalent BI), SQL. - Preferred tooling: workflow automation platforms (n8n, Zapier, Workato, or Make), Python for data analysis, exposure to a cloud data warehouse (BigQuery, Snowflake, Redshift). - Demonstrated experience designing AI-enabled workflows that solve operational problems (not just using AI for personal productivity), including familiarity with prompt design, agentic workflows, or MCP-based integrations. - Hands-on experience analyzing GTM performance across the full funnel: pipeline coverage, conversion rates, sales cycle velocity, forecast accuracy, win/loss, NRR, CAC payback, and segment-level performance. - Proven ability to build dashboards, run ad hoc analyses, and translate findings into clear recommendations for Sales, Marketing, Partnerships, CS, and Finance stakeholders. - Strong storytelling and executive communication, including the ability to present trade-offs, not just findings, to leadership. - Comfort navigating ambiguity, scoping problems independently, and shipping work without heavy hand-holding. - Bias toward systems thinking: when you see a recurring manual task, your instinct is to redesign the process, not just complete it faster. - Track record of cross-functional collaboration across Sales, Marketing, Partnerships, Customer Success, Finance, and Data. Benefits - Great Place to Work Certified. - Innovative & Inclusive Culture. - Ambitious Mission with Real Impact. - Thrive & Grow: No ceiling to what you can achieve or learn. - Flexible Work Setup: Remote-first team with flexible hours. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. - In-office lunch and commuter benefits for those located in our hub locations. Salary Range USD$77,000 - $91,000

Role Description We’re looking for a Senior Product Marketing Manager to shape how AfterShip tells its story and wins in the global market. This is not just another PMM role. You’ll work closely with the Head of Product Marketing and other GTM leaders to be the strategic voice connecting our products to customer needs. You’ll define how we position, package, and launch solutions that drive revenue growth. From messaging frameworks and persona development to market insights, you’ll build the go-to-market strategy that guides how AfterShip shows up with customers, partners, and the market. With high visibility across leadership and GTM teams, you’ll play a defining role in: - Shaping the company’s go-to-market engine globally, with a heavy focus on North America - Translating product innovation into compelling, customer-centric narratives - Equipping GTM teams with the stories and tools that drive pipeline and adoption - Informing global positioning that helps AfterShip stand out against top competitors This role reports to the Head of Product Marketing in NA and will require some collaboration across time zones around 1-3 times a week. Qualifications - 8+ years of experience in product marketing, ideally within SaaS or eCommerce - Proven success in both PLG and sales-led GTM models - A builder and doer: you move quickly from strategy to execution, roll up your sleeves, and get things done without waiting for perfect conditions - Exceptional storytelling and communication skills; you can translate complex product value into compelling, customer-ready narratives - Proven ability turning messaging, positioning, personas, and competitive insights into effective enablement tools that increased win rates and reduced churn - A strategic thinker with the ability to synthesize customer and market data into actionable direction - Collaborative by nature, with a track record of influencing cross-functional teams - Proven success leveraging AI tools and insights to enhance go-to-market execution and deliver sharper outcomes Requirements - Lead GTM strategy, ensuring our messaging resonates with regional markets and drives business growth - Own the story: craft solution-based narratives that make complex product value simple, clear, and compelling - Define personas & frameworks that ground our strategy in real customer insights - Assess market opportunities and use data and research insights to sharpen positioning and influence product roadmaps - Partner with Sales & Enablement to ensure messaging flows into training, collateral, and customer conversations - Build competitive intelligence that arms teams with clear differentiation against top players - Collaborate cross-functionally with Product, Sales, Customer Success, and Marketing to align strategy and execution Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration - Ambitious Mission with Real Impact: Transforming eCommerce by making buying and selling easier for everyone - Thrive & Grow: No ceiling to what you can achieve or learn - Flexible Work Setup: Remote-first team with hybrid-flexible options - Competitive compensation - Healthcare coverage offered from day 1 - Retirement plans including company match - Annual learning & wellness benefit - Monthly book perk - Career progression & professional development - In-office lunch and commuter benefits for those located in our hub locations