• The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. • As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. • You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. • As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.

• Serve as the main liaison between clients and internal technical teams. • Drive client satisfaction, retention, and growth by delivering proactive account management and support. • Understand clients' business objectives and align IT solutions accordingly. • Coordinate service delivery, onboarding, and ongoing support with internal engineers and project teams. • Monitor client environments and usage trends to recommend improvements or upgrades. • Identify risks to client success and develop mitigation strategies. • Manage regular business reviews and provide performance reporting (SLAs, KPIs, etc.). • Collaborate with Sales and Technical teams to identify upsell/cross-sell opportunities. • Advocate for the client internally while balancing business priorities.

• Be the technical and security authority customers trust • Own the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor. • Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end. • Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions. • Partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations. • Drive real adoption, not just go-lives. • Conduct technical health checks and lead business reviews with a bias toward action. • Monitor customer health proactively, identify risks early, and intervene before they become problems. • Help customers unlock the full value of Vega, not just check a deployment box.

• Support delivery and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions as well as post-installation issues • Assist with Veeam Software solution implementation effort estimation • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Document configuration and completed activities • Analyze installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight business stays to meet company goals and objectives