Role Description We succeed when our customers succeed. As a Manager of the TAM team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions. - Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. - You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. - This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback. - This is a high-impact position within the growing Professional Services team. Qualifications - 2+ years of experience directly managing TAMs or SEs. - Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud infrastructure like AWS/GCP/Azure). - Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders. - Excellent problem-solving and analytical skills. - Exceptional communication and presentation abilities. - Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here. Requirements - Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication). - Conduct regular customer call reviews and case audits to ensure technical accuracy and proactive account management. - Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days. - Track and improve TAM KPIs, aligning them with customer success outcomes (e.g., Time to Live, renewals). - Act as the “voice of the customer” to R&D, helping prioritize integrations and feature requests based on customer needs. - Align with Customer Success leadership to drive positive customer outcomes. - Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support. Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Transforming eCommerce by making buying and selling easier for everyone. - Thrive & Grow: No ceiling to what you can achieve or learn here. - Flexible Work Setup: Remote-first team with hybrid-flexible options. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. - In-office lunch and commuter benefits for those located in our hub locations.

• Onboard new Mid-Market CrowdStrike Premium Support Customers • Work with customers and account teams to identify and deliver success criteria for the first 90 days • Provide project leadership for new customer implementations • Identify opportunities for process improvement • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Escalate customer issues to management when appropriate. • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Create knowledge base content to capture new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Drive support cases to ensure issues are being resolved in a timely manner

Role Description Be the one building AI-powered experiences where they matter most. As a Technical Account Manager (TAM), you'll partner with strategic customers to help them achieve their business goals through the successful adoption and optimization of Genesys Cloud CX®. - Build trusted relationships with customers. - Understand customers' business and technology priorities. - Solve complex technical challenges. - Guide customers toward measurable business outcomes. - Develop deep expertise in Genesys Cloud CX. - Influence product evolution through customer insights. - Help organizations realize the full value of their Genesys investment. Qualifications - 8+ years in TAM, Customer Success, or Enterprise SaaS. - Enterprise customer engagement experience. - Fluent Swedish language skills. - Data-driven decision making. - Project organization skills. - Continuous improvement attitude. - Proactive, innovative thinker. Requirements - Strong organizational skills. - Ability to manage competing priorities. - Passion for solving complex problems. - Complete a structured onboarding program. - Demonstrate understanding of customer objectives within three months. - Identify gaps, risks, and opportunities. - Build long-term relationships with customer stakeholders. - Partner with customers for value realization. - Educate customers on emerging technologies. - Provide leadership for key customer initiatives. - Deliver actionable product feedback to product management teams. Benefits - Additional Genesys days off - August Free Fridays and Diversity day. - Annual leave. - Pension. - EAP Program. - Education reimbursement.

• The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. • As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. • You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. • As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.