Yuno

• Own the full sales cycle from prospecting to close, managing complex enterprise deals with multiple stakeholders and timelines. • Identify and pursue new business opportunities through outbound prospecting, industry events, referrals, and strategic networking across key European markets. • Engage C-level and senior decision-makers at enterprise merchants, running consultative discovery and tailoring Yuno's value proposition to each client's specific needs. • Develop deep knowledge of target verticals with global operations, including e-commerce, iGaming/gambling, travel, mobility, and SaaS. • Collaborate closely with Customer Account Managers and Solutions Engineers to deliver compelling proposals and ensure a seamless handoff from sale to implementation. • Build and maintain accurate pipeline records in CRM, providing full visibility into deal stages and forecasting. • Stay ahead of trends in the payments and fintech landscape to identify competitive differentiation opportunities. • Operate with a founder mentality — you will be expected to build your own playbook, not follow one that already exists.

• Act as the Key Account Manager and primary contact, building strong client relationships and ensuring alignment with their objectives. • Drive revenue growth by identifying new opportunities, upselling existing offerings, and leveraging market and competitor insights. • Collaborate cross-functionally with technical, business, legal, sales, marketing, product, operations, and support teams to ensure seamless service delivery. • Monitor and improve client satisfaction, addressing concerns proactively and refining products or services based on feedback. • Oversee the successful implementation and ongoing growth of accounts, using data analytics to inform strategic decisions and achieve performance targets.

• Identify and research potential global clients, through outbound prospecting, networking, industry events, and digital channels • Initiate and maintain meaningful conversations with prospects, uncovering their needs and positioning Yuno's solutions with relevance • Present Yuno's value proposition clearly and compellingly, addressing questions and objections with confidence • Qualify leads and hand off high-potential opportunities to the Account Executive team with full context • Keep CRM records accurate and up to date, ensuring the team always has a clear view of pipeline activity • Monitor industry trends, market dynamics, and competitor activity across the region to sharpen your prospecting strategy • Collaborate with Marketing and Sales leadership to refine outreach messaging and targeting • Bring new ideas on how to improve prospecting approaches — if you see a better way, say so

• Identify and research potential global clients, through outbound prospecting, networking, industry events, and digital channels • Initiate and maintain meaningful conversations with prospects, uncovering their needs and positioning Yuno's solutions with relevance • Present Yuno's value proposition clearly and compellingly, addressing questions and objections with confidence • Qualify leads and hand off high-potential opportunities to the Account Executive team with full context • Keep CRM records accurate and up to date, ensuring the team always has a clear view of pipeline activity • Monitor industry trends, market dynamics, and competitor activity across the region to sharpen your prospecting strategy • Collaborate with Marketing and Sales leadership to refine outreach messaging and targeting • Bring new ideas on how to improve prospecting approaches — if you see a better way, say so

• Own the end-to-end merchant journey — from pre-sales to go-live and beyond • Partner with Sales to design smart, scalable payment solutions tailored to merchant needs • Lead API integrations (REST, webhooks, SDKs) and get merchants live fast • Act as a trusted advisor, guiding merchants on performance, UX, and global payment strategies • Solve complex technical challenges and unblock integrations quickly • Collaborate with Product & Engineering to improve the platform and merchant experience • Drive continuous optimization (conversion, auth rates, fraud, routing) • Work closely with the Product to ensure we are building for scale while solving the merchant problems • Have a Product mindset - be ready to build from scratch and automate processes

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges • Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation • Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring • Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value • Partner with developers and senior engineers to provide strategic technical guidance and support solution design • Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap • Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth • Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery • Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

• Own and execute end-to-end people operations processes, including onboarding, offboarding, contract management, and employment documentation • Maintain accurate and up-to-date employee records across HRIS systems and ensure data integrity at all times • Serve as the first point of contact for employee inquiries related to policies, benefits, and HR processes • Support the administration of compensation and benefits programs across multiple countries in LATAM • Identify inefficiencies in current HR processes and propose scalable solutions to improve the employee experience • Partner with Finance, Legal, and external vendors to ensure compliance with local labor regulations • Coordinate and track key People team workflows and milestones, ensuring nothing falls through the cracks • Generate HR reports and people metrics to support decision-making across the organization

• Drive pre-event strategy to help the Business Development team secure high-value meetings at major global payments events • Build and maintain structured databases of champions and conduct account mapping for large global enterprises • Lead research and analysis on the current payment setups of top companies worldwide • Design and maintain dashboards and reports tracking quota attainment, coverage, and progress against target accounts • Support the preparation of weekly presentations for Yuno's C-Level team on Sales Development performance • Identify gaps and improvements in current prospecting and research processes

• Lead and develop the Key Account Management LATAM team, setting strategic goals and driving overall performance • Build and maintain strong relationships with key merchants, elevating the quality of every client interaction • Drive revenue growth by identifying new business opportunities and leveraging market and competitive insights • Define and execute account strategies focused on long-term client retention and expansion • Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations to ensure seamless service delivery • Use data and analytics to inform decision-making, track performance, and optimize outcomes • Mentor and develop team members, fostering a culture of continuous improvement and accountability • Act as an executive escalation point for strategic accounts, ensuring issues are resolved with urgency and precision

• Own the end-to-end partner journey — from pre-sales to go-live and beyond • Partner with Sales to design smart, scalable payment solutions tailored to partner needs • Lead API integrations (REST, webhooks, SDKs) and get partners live fast • Serve as a trusted technical advisor for bank stakeholders at all levels — providing expert guidance on payment performance, UX, and global payment strategies • Solve complex technical challenges and unblock integrations quickly • Collaborate with Product & Engineering to improve the platform and customer experience • Drive continuous optimization (conversion, auth rates, fraud, routing) • Work closely with the Product to ensure we are building for scale while solving the merchant problems • Have a Product mindset - be ready to build from scratch and automate processes