Role Description This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. The Senior Account Manager serves as the primary point of contact for a portfolio of Vena customers, focused on delivering an outstanding customer experience while driving net revenue growth through renewals, cross-sell, and upsell opportunities. In this strategic role, the Senior Account Manager builds trusted, multi-threaded relationships at all levels within customer organizations and acts as a key link between customers and Vena’s internal teams, ensuring satisfaction, value realization, and long-term success. How You'll Make an Impact - Customer Relationship Management: - Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations. - Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. - Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes. - Revenue Retention and Growth: - Manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy. - Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. - Maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets. - Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed. - Address SLA, security/compliance requests, invoice collections issues, and/or other commercial terms as needed. - Customer Health: - Utilize data-driven insights by leveraging technology and reporting to monitor account health, identify and track renewal and expansion opportunities, and report on key performance metrics. - Proactively identify risks and take steps to prevent churn with support from Vena’s Customer Success team members and relevant cross-functional teams. - Collaboration with Internal Teams: - Partner with cross-functional departments that support delivering an exceptional customer experience. - Advanced Negotiation and Influence: - Use strong negotiation skills to handle important contract discussions, resolve issues, and manage challenging customer situations. - Work closely with key decision-makers at customer organizations to help grow and strengthen Vena’s presence. - Enablement: - Embrace a growth mindset by actively engaging in learning and development opportunities. - Occasionally lead or support internal enablement or training initiatives. - Other duties, as assigned. Qualifications - 4+ years of proven and consistent success managing the retention and growth strategy of an established client base or equivalent experience. - Experience driving adoption and change management within tech organizations. - Excellent presentation and communication skills with the ability to build relationships with senior management and C-suite Finance stakeholders. - High level of organization in your workflows. - Proven reputation as an account management professional who exemplifies Vena’s values. - A growth mindset committed to personal and professional development. - Team player who can also thrive in self-managed and independent environments. Requirements - Experience in “sell to a Finance audience” and Finance Process and Accounting expertise/knowledge. - Drive performance through creativity, lead-by-example leadership, compelling communication, and inspiration. Benefits - Base salary range: $108,035 - $146,165 CAD. - Individual pay influenced by factors like work location, skills, experience, and education. - Compensation may adapt as you progress in your role, offering flexibility for growth beyond initial levels.

• Develop and execute regional partner marketing strategies that support business growth, demand generation, and partner engagement across Europe and international markets. • Build annual marketing plans with key distributors, resellers, and strategic partners to drive joint business objectives and increase market presence. • Work closely with regional sales teams and global marketing functions to align partner activities with go-to-market priorities and overall company strategy. • Adapt global campaigns and marketing programs into locally relevant initiatives that meet the needs of different markets and partner ecosystems. • Plan and deliver partner-focused activities, including events, conferences, roadshows, enablement programs, and co-marketing campaigns. • Strengthen relationships with channel partners by providing marketing support, resources, training materials, and campaign assets to help them succeed. • Manage MDF and partner marketing investments, ensuring effective budget allocation, governance, and measurable return on investment. • Track and analyze partner marketing performance, using KPIs and insights to improve campaign effectiveness and drive continuous improvement. • Collaborate with sales, marketing, and demand generation teams to ensure consistent messaging and a seamless partner and customer experience. • Share learnings, best practices, and successful initiatives across regions to support scalable partner marketing programs.

Role Description Deine Aufgaben: - Struktur optimieren: Du analysierst den bestehenden Account-Management-Bereich, hinterfragst aktuelle Abläufe und implementierst neue, skalierbare Prozesse und Strukturen. - Bestandskundenbetreuung & Kundenbindung: Du sorgst dafür, dass Kunden verlängern, zufrieden bleiben und langfristig an ProviPanda gebunden werden, auch ganz ohne aktiven Kontakt soll die Grundzufriedenheit hoch bleiben. - Upselling & Cross-Selling: Du identifizierst Potenziale bei bestehenden Kunden und verkaufst aktiv nach, von Paketerweiterungen bis zu neuen Produkten. - Reaktivierung von Ex-Kunden: Du erschließt das große Potenzial unserer ehemaligen Kunden und baust daraus neue Opportunities und Umsätze auf. - Skripte & Playbooks entwickeln: Du verbesserst und professionalisierst die Gesprächsleitfäden für Bestandskundengespräche, Verlängerungen und Upsells. - Enterprise Sales: Du verantwortest die Betreuung und den Ausbau unserer größeren, komplexeren Kundenbeziehungen. - Teamführung & Coaching: Du leitest den bestehenden Account-Management-Bereich an, entwickelst das Team weiter und gibst Struktur, Klarheit und Zielorientierung vor. Qualifications - Mehrjährige Erfahrung im B2B Account Management, Customer Success oder Bestandskundenvertrieb - idealerweise mit Recruiting- oder Personaldienstleistungs-Hintergrund - Nachweisliche Erfolge im Bereich Kundenbindung, Vertragsverlängerung und Upselling (B2B) - Erfahrung im Aufbau + Optimierung von Account-Management-Strukturen und -Prozessen - Hands-on-Mentalität: Du verkaufst lieber selbst, statt nur zu delegieren - Erste Führungserfahrung oder klarer Anspruch, ein Team fachlich und strukturell zu führen - Kommunikationsstärke, Verhandlungsgeschick und ein gutes Gespür für Kundenbeziehungen auf Enterprise-Niveau Benefits - Flache Hierarchien, die auch wirklich flach sind. - Kein Antrag für drei Ebenen, wenn du eine Entscheidung treffen willst. Du redest direkt mit den Leuten, die entscheiden. - Hier kannst du enorm viel reißen – und entsprechend verdienen. - 4.000€ brutto Fix + hohe Abschlussprovision, macht OTE 110.000€+ im Jahr. Kein Deckel, kein "das haben wir noch nie so gemacht" – was du an Umsatz bewegst, siehst du auf deinem Konto. - Junges, hungriges Team. - Keine verstaubte Konzern-Bude – Leute, die was aufbauen wollen und Bock auf Tempo haben. - Remote first. - Du arbeitest von da, wo du am produktivsten bist – nicht vom Schreibtisch, weil's "schon immer so war". - Kein Fake-Produkt, sondern Proof of Concept mit echten Logos. - Deutsche Bank, Engel & Völkers und Co. haben schon gekauft – du verkaufst kein Konzept, du verkaufst was, das nachweislich funktioniert. - Wachsendes Unternehmen, wachsendes Team. - 13+ Mitarbeiter heute, spürbar mehr in 12 Monaten – du bist früh genug dabei, um die Entwicklung mitzuprägen statt nur mitzulaufen.

• Identify and build long-term relationships with packaging manufacturers in Turkey. • Conduct thorough online/offline research to map packaging producers in Istanbul. • Personally visit factories and conduct production compliance checks. • Ensure manufacturers meet European compliance laws regarding food packaging. • Conduct light negotiations and secure commercial terms.