Vena Solutions

• Partner with Product Management, domain experts, senior architects, and cross-functional stakeholders to support, evolve, and deliver solution architecture for cloud-based SaaS features and capabilities, including proof-of-concept initiatives to explore new enhancements. • Collaborate with Engineering teams to design pragmatic solutions that balance functional requirements with performance, security, scalability, and maintainability throughout the development lifecycle, including technical problem solving and refactoring efforts. • Participate in reviewing engineering designs and implementations to validate alignment with approved solution architecture, standards, and compliance expectations. • Contribute to the creation and maintenance of clear, accurate architecture artifacts and decision records, ensuring solutions are well understood and traceable across stakeholders. • Communicate architectural concepts and changes effectively, supporting engineers through design reviews, working sessions, and knowledge sharing alongside more senior architects. • Participate in architecture governance activities, contributing to the application and adoption of standards, principles, policies, and best practices for the platform. • Help ensure architectural recommendations are well reasoned, consistent, and aligned with platform strategy, compliance requirements, and long-term sustainability. • Stay informed on industry trends, technologies, and architectural practices, actively learning and evaluating how solution patterns, blueprints, and delivery approaches can evolve. • Leverage modern tooling, including AI-assisted research and analysis, to support architectural exploration, informed recommendations, and continuous improvement. • Contribute to a culture of innovation by helping teams experiment responsibly, maintaining architectural quality, platform integrity, and customer trust.

Role Description This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely in Canada. Vena Solutions is hiring an Associate Solution Architect to support the evolution of applications and services within Vena’s growing SaaS platform. In this role, you’ll work closely with experienced Solution Architects, product managers, and engineering teams to help design and deliver secure, scalable, resilient, and high-quality solutions that meet real customer and business needs. - Contribute to solution architecture for new and existing capabilities by translating requirements into well-reasoned design proposals. - Support architectural reviews and help ensure solutions align with established patterns and standards. - Provide hands-on exposure to cloud-based application design and data-rich, integrated systems. - Build fluency in key non-functional considerations such as performance, security, reliability, and data integrity. - Use AI-assisted tools to support architectural analysis, explore design options, assess trade-offs, and improve documentation. - Collaborate with teams across Product, Engineering, CloudOps, Infrastructure, and Security. - Help teams adopt AI in practical, responsible ways, ensuring designs remain transparent and aligned with customer trust, governance, and compliance expectations. At Vena, innovation is driven by a focus on customer outcomes and continuous improvement. This role is a strong fit if you enjoy learning through real-world problem solving, working in a fast-moving SaaS environment, and growing your impact as a solution architect. Qualifications - 1–3 years of experience contributing to solution architecture, technical design, or complex system design within a software or SaaS environment. - 4+ years in software development or related technical roles, including hands-on work with at least one modern programming language (e.g., Java, C#, JavaScript, or equivalent). - Practical experience with front-end and back-end technologies (React, Node.js, Spring, or similar). - Solid understanding of algorithms, data structures, computational complexity, and the ability to weigh and communicate design trade-offs. - Exposure to data-driven systems, with knowledge of data modelling, data management, OLTP, and cloud-based SaaS application design. - Hands-on experience implementing within Microsoft Azure and AWS cloud platforms using cloud-native patterns with a SaaS application. - Experience using AI-enabled development tools (e.g., GitHub Copilot, Claude, SpecKit, or similar). - Strong collaboration and communication skills with engineers, product managers, and technical stakeholders. - Self-motivated, growth-oriented mindset with a curiosity for learning and problem-solving. - Interest in AI and openness to exploring AI-driven solutions for performance enhancement and efficiency. Requirements - Participate with Product Management, domain experts, senior architects, and cross-functional stakeholders to support, evolve, and deliver solution architecture for cloud-based SaaS features. - Collaborate with Engineering teams to design pragmatic solutions that balance functional requirements with performance, security, scalability, and maintainability. - Participate in reviewing engineering designs and implementations to validate alignment with approved solution architecture. - Contribute to the creation and maintenance of clear, accurate architecture artifacts and decision records. - Communicate architectural concepts and changes effectively, supporting engineers through design reviews and knowledge sharing. - Participate in architecture governance activities, contributing to the application and adoption of standards and best practices. - Help ensure architectural recommendations are well-reasoned, consistent, and aligned with platform strategy. - Stay informed on industry trends, technologies, and architectural practices. - Leverage modern tooling, including AI-assisted research and analysis, to support architectural exploration. - Contribute to a culture of innovation by helping teams experiment responsibly. Benefits - The base salary range for this role is 127,500 - 172,500 CAD. - Salaries are tailored to roles, levels, and locations, influenced by factors like work location, skills, experience, and education. - Compensation may adapt as you progress in your role, offering flexibility for growth beyond initial levels.

• Drive the execution of the technical vision of our internal Data Infrastructure. • Evolve the maturity and the level of technical excellence across your group and the entire EIM organization. • Build an all-inclusive data program that is source agnostic and brings together data from various business applications to provide product usage, marketing effectiveness, employee retention, LTV, all in one place. • Create true agility within the data team to work sprint-by-sprint and build progressively, embracing the concept of MVP and backlogs. • Design and implement strategies that will achieve growth and productivity through process automation of existing and new operating models. • Create data models, data mapping and the necessary ETL design. Build and validate activities for various data integrations. • Partner with key stakeholders teams to deliver a scalable next generation data architecture, and solid data engineering processes that align with corporate Security and Data Governance. • Foster data-driven culture and the creation of related competencies and data literacy across the organization.

• Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations. • Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. • Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes. • Manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy for your customer portfolio. • Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. • Maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets. • Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed, to secure opportunities in a predictable manner. • Utilize data-driven insights by leveraging technology and reporting to monitor account health, identify and track renewal and expansion opportunities, and report on key performance metrics. • Proactively identify risks and take steps to prevent churn (cancellation or downsell of services) with support from Vena’s Customer Success team members and relevant cross-functional teams to ensure customer satisfaction, adoption, and value realization goals are met. • Partner with cross-functional departments that support delivering an exceptional customer experience including Solutions, Customer Success, Professional Services, Application Support, Marketing, Product and Technology, Finance, and Operations to proactively address any potential churn risks, ensuring customer satisfaction and retention with a focus on net revenue growth. • Use your strong negotiation skills to handle important contract discussions, resolve issues, and manage challenging customer situations. • Embrace a growth mindset by actively engaging in learning and development opportunities, while also occasionally leading or supporting internal enablement or training initiatives to enhance team efficiency, drive productivity, and mentor junior team members.

Role Description This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. The Senior Account Manager serves as the primary point of contact for a portfolio of Vena customers, focused on delivering an outstanding customer experience while driving net revenue growth through renewals, cross-sell, and upsell opportunities. In this strategic role, the Senior Account Manager builds trusted, multi-threaded relationships at all levels within customer organizations and acts as a key link between customers and Vena’s internal teams, ensuring satisfaction, value realization, and long-term success. How You'll Make an Impact - Customer Relationship Management: - Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations. - Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. - Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes. - Revenue Retention and Growth: - Manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy. - Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. - Maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets. - Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed. - Address SLA, security/compliance requests, invoice collections issues, and/or other commercial terms as needed. - Customer Health: - Utilize data-driven insights by leveraging technology and reporting to monitor account health, identify and track renewal and expansion opportunities, and report on key performance metrics. - Proactively identify risks and take steps to prevent churn with support from Vena’s Customer Success team members and relevant cross-functional teams. - Collaboration with Internal Teams: - Partner with cross-functional departments that support delivering an exceptional customer experience. - Advanced Negotiation and Influence: - Use strong negotiation skills to handle important contract discussions, resolve issues, and manage challenging customer situations. - Work closely with key decision-makers at customer organizations to help grow and strengthen Vena’s presence. - Enablement: - Embrace a growth mindset by actively engaging in learning and development opportunities. - Occasionally lead or support internal enablement or training initiatives. - Other duties, as assigned. Qualifications - 4+ years of proven and consistent success managing the retention and growth strategy of an established client base or equivalent experience. - Experience driving adoption and change management within tech organizations. - Excellent presentation and communication skills with the ability to build relationships with senior management and C-suite Finance stakeholders. - High level of organization in your workflows. - Proven reputation as an account management professional who exemplifies Vena’s values. - A growth mindset committed to personal and professional development. - Team player who can also thrive in self-managed and independent environments. Requirements - Experience in “sell to a Finance audience” and Finance Process and Accounting expertise/knowledge. - Drive performance through creativity, lead-by-example leadership, compelling communication, and inspiration. Benefits - Base salary range: $108,035 - $146,165 CAD. - Individual pay influenced by factors like work location, skills, experience, and education. - Compensation may adapt as you progress in your role, offering flexibility for growth beyond initial levels.

Role Description As a Staff Developer, you will be part of a product engineering team maintaining and supporting our Vena Excel Desktop Addin, which is our primary product and is used by most of Vena’s 1,700+ and growing customers. The product is written in C#/.NET. Staff Developers at Vena act as an architect-in-the-team driving high-quality delivery of product improvements, staying hands-on and contributing to the codebase for Vena's Excel Addin. This role is a match for you if you are looking to use your technical skills to plan and execute major upgrades and optimize performance for a very large segment of Vena's users. Our developer-focused team culture encourages our engineers to be self-motivated and self-directed. We value leadership and people with passion who will take ownership to make their mark on our product within this growing business space. How You'll Make an Impact - Guides the team on designing, building and testing new features, upgrades and performance optimizations. - Identifies and resolves the hardest bugs. - Engages other teams to address broader technical, product or team effectiveness issues. - Upskills others on the team, and help those around you grow technically and become better software developers. - Drives major initiatives that improve product quality, code quality, performance or capability. - Innovates on technical solutions and builds excitement around implementing them collaboratively. - Fosters the growth of technical skills within and across teams. - Partners with architecture and product teams to build the team’s roadmap of technical improvements and new features. - Contributes to a collaborative culture of "Engineering Excellence" that continuously improves and pursues knowledge around emerging technologies, languages, and practices. - Works on a remote-first team with team members distributed across Canada and India, and ensures effective technical collaboration. Qualifications - 7+ years of experience in software development in C#/.NET applications. - Prior experience working on Windows desktop applications. - Experience in object-oriented methodologies and design patterns. - Foundational understanding of algorithms and computational complexity. - Prior experience in a Scrum / Agile environment. - You are self-motivated and self-directed. - You are excited at the prospect of working on interesting technology with other friendly and enthusiastic developers. - Prior experience leading technical projects. - Prior experience mentoring and coaching others to improve their technical skills. - Prior experience working on distributed teams with team members in different geographies. - Experience building and supporting COM addins using .NET interop, preferred. - Experience with RESTful APIs, SQL and NoSQL databases, preferred. - Knowledge of WPF and LINQ, preferred. - Experience with Azure Dev Ops, Jenkins, preferred. - Experience with ClickOnce, preferred. - Experience in software development in Java, JavaScript, TypeScript, preferred. - Post-secondary education in Computer Science, Software Engineering, or related technical discipline and/or equivalent experience, an asset. Requirements - Base salary range 3,334,976 - 4,512,026 INR. - Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. - As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. - For specifics, your recruiter will provide details and address any questions during the hiring process.

• Support the implementation of Vena product for our customers, being responsible for configuring the data model, financial templates and reports, integrating data from customer systems and setting up automated workflows • Deliver against our customer satisfaction and time-to-value metrics • Actively participate in on-site or virtual workshops with customers to elicit business and technical requirements • Enable customers through your superb communication skills to adopt the product and maximize value from their Vena investment • Work closely with Project Managers day-to-day to deliver projects on time and on budget, proactively communicating issues as needed • Be a self starter when learning our product, demonstrate a get-your-hands-dirty approach and ask lots of questions • Travel as required

• Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations. • Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. • Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes. • Manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy for your customer portfolio. • Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. You will maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets. • Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed, to secure opportunities in a predictable manner. • Utilize data-driven insights by leveraging technology and reporting, to monitor account health, identify and track renewal and expansion opportunities and report on key performance metrics.

• Learn and deeply understand CX priorities, processes, systems, stakeholders, and pain points across Professional Services, Customer Adoption Management, Managed Services, and Customer Enablement; with a focus on delivery/implementation. • Identify and translate AI use cases that improve productivity, customer experience, time-to-value, and employee effectiveness across the post-sales customer journey. • Maintain and prioritize a CX AI opportunity backlog based on value, feasibility, risk, and strategic alignment — managing both inbound requests from CX leaders and proactively identified opportunities. • Design and build production-grade AI tools and workflows, including AI-assisted implementation workflows, AI copilots for consultants, and automated customer communications. • Build and maintain reliable integrations, automations, and data sync patterns across the CX stack, improving data quality, reducing tool sprawl, and ensuring actions are triggered from trusted signals. • Establish an AI/automation operating cadence for CX: intake → prioritization → build → QA → release → measure → iterate, with clear owners, SLAs, and documentation to reduce ad hoc requests and rework. • Act as the connector between CX and IT, communicating needs, priorities, and delivery context to ensure AI solutions are governed, supportable, and scalable. • Act as the connector between CX and Product & Technology, influencing architecture, integrations, and onboarding of Vena AI solutions and representing CX/PS in the product team’s AI vision. • Partner with IT, Security, Data, and Governance teams to ensure all AI solutions meet Vena’s responsible AI standards and actively contribute to evolving the governance framework as CX AI matures. • Drive adoption through enablement: stakeholder training, playbooks, change management, and feedback loops that turn prototypes into repeatable, scalable workflows used day-to-day. • Possible travel to Vena headquarters in Toronto and or customer offices in the US

• Act as trusted advisor to Vena’s global partner network applying product knowledge, solution development, and implementation methodology to assist partners in establishing their implementation capabilities and readiness across Vena customers. • Evaluate & optimise partner performance on individual partner projects, create plans, provide recommendations and facilitate escalations. Own and drive partner delivery excellence. • Provide technical advisory and best‑practice guidance across partner implementations as a player/coach role (design reviews, configuration validation, methodology alignment). • Be responsible and accountable for maintaining an accurate, current view of partner performance, capability and competency. • Support scoping activities by joining calls, reviewing SOWs, and validating assumptions. • Be responsible for assessing partner capabilities and progression providing recommendations and actions plan. • Collaborate across teams (Product, Technology, Enablement, Services, Customer Adoption, Sales/AM, etc.) to resolve partner needs and ensure smooth operations. • Provide technical and solution guidance through onboarding, ongoing enablement sessions for partners (new features, advanced use cases, deep dives) and ad-hoc implementation support. • Champion the voice of the partner, synthesizing feedback, trends and insights to develop partner enablement enhancements and support content. • Lead and contribute to strategic process improvement and enablement initiatives, driving innovation and operational excellence across the partner experience lifecycle. • Travel (as required) to client sites.