• Support in maintaining and administering our staff scheduling and time management systems, in particular the LOGA time management system • Assist with handling user requests in 1st- and 2nd-level support • Perform data checks and corrections to ensure up-to-date and accurate system data • Create and prepare analyses, reports and Excel lists • Assist with documentation of processes and system changes, and help prepare training materials and presentations • Support testing of system adjustments and updates and participate in projects for digitalization and process optimization

Role Description The Human Resources Director serves as the strategic HR business partner for Retail Shared Services (RSS), partnering closely with the VP of Sales and RSS Leadership Team to drive organizational effectiveness, talent development, culture, and business performance. This role develops and executes people strategies that support business growth, organizational transformation, and operational excellence across a geographically dispersed commercial and support organization. The Human Resources Director provides strategic leadership in: - Organizational effectiveness - Talent management - Succession planning - Leadership development - Compensation - Employee relations - Change management As a trusted advisor to leaders across RSS and the Automotive Aftermarket platform, this role combines strategic leadership with hands-on execution to build organizational capability, strengthen leadership effectiveness, and drive business results. Qualifications - Bachelor's degree in Human Resources, Business, Organizational Development, or related field required. - Master's degree and/or professional HR certification preferred. - 7+ years of progressive HR leadership experience. - Experience across multiple HR disciplines including talent management, organizational development, compensation, employee relations, leadership coaching, and change management. - Demonstrated success partnering with senior leaders to drive organizational effectiveness and business results. - Strong business acumen with the ability to analyze data, identify trends, and translate insights into actionable recommendations. - Proven experience leading organizational change, talent management, succession planning, and leadership development initiatives. - Experience supporting incentive compensation and performance-based reward programs preferred. - Experience working within a matrixed, multi-location organization. - Experience supporting commercial, sales, or customer-facing organizations preferred. - Willingness to travel. Requirements - Partner with the VP of Sales and RSS Leadership Team to develop and execute people strategies that support business objectives, growth plans, and organizational priorities. - Develop a deep understanding of the business, customers, channels, and growth drivers to provide strategic HR leadership and guidance. - Identify organizational implications of business strategies and develop plans that strengthen capability, effectiveness, and execution. - Lead change management efforts that support organizational transformation and evolving business needs. - Drive a strong culture of talent management and leadership development to strengthen organizational capability and future leadership readiness. - Lead talent reviews, succession planning, and workforce planning processes to ensure readiness for current and future business needs. - Develop deep understanding of organizational talent and leadership capability to inform talent investment and succession decisions. - Coach leaders on talent assessment, performance management, employee development, and leadership effectiveness. - Develop and execute talent action plans that strengthen leadership pipelines and accelerate readiness for key and critical positions. - Partner with leadership to optimize organizational structure, team effectiveness, and workforce alignment to support business objectives and organizational growth. - Support execution of ITW principles including 80/20 Front-to-Back and Strategic Sales Excellence initiatives. - Foster a high-performance culture that promotes accountability, collaboration, and continuous improvement. - Lead employee engagement efforts and help shape a positive employee experience across a largely remote organization. - Advise leaders on employee relations matters and proactively identify trends or issues that may impact engagement, performance, or organizational effectiveness. - Partner with leaders on compensation planning, performance management, and reward programs that support business objectives. - Provide expertise in sales incentive plans, performance measurement, and talent investment decisions. - Support annual compensation processes including merit planning, organizational reviews, and market assessments. Benefits - Paid vacation, sick, holiday, and parental leave. - Base salary range for this position is $130,000-$150,000. - This position is also eligible to participate in the bonus management incentive program.

Role Description We are seeking an HR Associate to support day-to-day HR operations, recruitment, and overall HR administration. The ideal candidate will play a key role in ensuring efficient HR processes while contributing to a positive employee experience. - Manage the end-to-end recruitment process from role briefing to onboarding. - Source candidates using job boards, LinkedIn, referrals, and other sourcing channels. - Support day-to-day HR operations and administrative activities. - Assist in implementing HR policies, procedures, and performance management processes while ensuring compliance with labour regulations. - Prepare employment contracts and other HR documentation. - Assist with payroll inputs, maintain and update employee records and HR databases. - Identify opportunities to improve recruitment and HR processes to enhance operational efficiency and service delivery. - Carry out other HR and recruitment-related duties assigned. Qualifications - Bachelor’s degree in Human Resources or a related field. - Minimum of 2 years’ experience in recruitment and HR. - Previous experience in a BPO, HR consulting, recruitment or outsourcing company is preferred. - Proven experience managing multiple vacancies simultaneously. - Good knowledge of recruitment and HR operations. - Strong communication, interpersonal, and organizational skills. - Ability to multitask, work effectively and meet deadlines in a fast-paced remote environment. - Immediate availability is an added advantage. Benefits - Recruitment commission. - Remote work flexibility. - Opportunities for professional growth and career development.

• Support HR Solutions Partners in identifying, mapping, and documenting local HR operational processes (what, when, and how). • Work closely with HR teams to understand existing processes, local variations, and operational realities. • Identify inefficiencies, overlaps, or risks and support HRSPs with practical, implementable recommendations. • Organize, analyze, and integrate HR data from multiple systems and sources. • Support collaboration with HR Shared Services by preparing clear process documentation and handover materials for ServiceNow-based service models. • Contribute to improving the employee experience through clearer HR self-service solutions and user-friendly information. • Support the review, improvement, and maintenance of priority HR knowledge articles. • Create and maintain standard checklists (e.g., onboarding, offboarding, and recurring HR activities). • Support selected operational HR topics, including: HR audit preparation, Job description repositories, Bonus letter creation. • Identify opportunities for automation, standardization, and process simplification. • Participate in HR digitalization and process transformation projects. • Analyze data flows between HR systems and recommend improvements. • Prepare data-driven recommendations and evaluate the effectiveness of implemented solutions.