Illinois Tool Works
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ITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
32 Jobs
DevOps Release Engineer
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description In this role, you’ll work collaboratively with software engineering, QA, solutions delivery, engineering, sales, and product management to coordinate, automate, and govern the end-to-end release lifecycle. A primary focus of this role will be planning release cadences, managing branching and merge strategies, orchestrating deployments across environments, and ensuring quality gates are met before code reaches production. This position will also assist with design, coding, testing, debugging, and documentation of proprietary build, packaging, and deployment automation used to improve software delivery operations. Primary Responsibilities - Own and drive execution of the IntelliVIEW software release checklist end-to-end, holding accountable parties on schedule across pre-code-cutoff, beta, code-freeze, pre-release, release, and post-release phases for each major version. - Drive release planning by finalizing scope with the Portfolio Manager and development managers, maintaining fix versions in JIRA, setting and communicating realistic target release dates, and coordinating code cutoff and the creation of the release branch. - Own source control branching, merging, tagging, and versioning strategies; develop, test, and debug code and scripts used to build, package, and deploy both Desktop and Server-based applications, and post install files to ShareFile for distribution. - Drive quality gates to closure, working with the QA Manager to confirm Zephyr Scale test plan execution before code freeze and release, enforcing JIRA hygiene so all version issues are resolved or rescheduled, and chairing the formal go/no-go meeting with sign-off from Management, Engineering, and Product. - Own release communication across Software Development, Solutions Delivery, Marketing, Sales, Support, and Engineering, issuing code cutoff notifications, beta availability announcements, stakeholder release updates, and scheduling release review meetings. - Design, implement, and monitor build, deployment, and configuration pipelines and standards; maintain release documentation, runbooks, and audit-ready records of all production changes; track post-release KPIs (adoption rate, customer-reported bugs, reported vs. resolved) with QA; and chair the lessons-learned retrospective with Sales, Support, Development, and Engineering. Competencies - Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. - Adaptability: The ability to adapt to unexpected changes or new demands while working on projects or routine coding solutions. - Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. - Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. - Applied Learning: Applying obtained knowledge to work at hand. - Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. - Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities. Requirements - Bachelor’s degree or higher preferably in Computer Science or Engineering related fields or specialized training in coding. - Experience with Microsoft .NET build, packaging, and installer tools such as MS Build, Wix, and Microsoft Visual Studio. - Strong knowledge of software development methodologies, branching/merging strategies, semantic versioning, and formal release management and change control processes. - Demonstrated ability with scripting languages/tools such as Powershell, Python, or Windows Batch. - Experience managing and configuring Agile project management tools such as Atlassian JIRA. - Experience managing and configuring build pipelines, CI/CD, and deployment orchestration using platforms such as Azure DevOps, including release gates, approvals, and environment promotion. - Experience provisioning and administering cloud environments such as AWS, Azure, or Google. - Ability to create detailed documentation, release notes, runbooks, and training materials, and to facilitate training on release and DevOps practices. - 3+ years’ experience working in a Release Engineering, DevOps, or similar role, with demonstrated ownership of production deployments. - Excellent problem solving and strong analytical skills. - Excellent written and verbal communication and organizational skills. - Ability to work in teams and independently. - Must become knowledgeable in Alpine Software Configuration Management tools/processes, within 90 days of hire. Company Description ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
DevOps Manager
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description We are seeking an experienced and dynamic DevOps Manager to join Alpine’s software development organization. As the DevOps Manager, you will play a pivotal role in leading our DevOps team and driving the strategy, design, and execution of build, deployment, and infrastructure automation initiatives across the organization. You will be responsible for fostering a culture of automation, reliability, and continuous improvement while ensuring scalable, secure, and efficient delivery pipelines that empower our development teams to ship high-quality software faster. Core Responsibilities - Leadership: Lead, mentor, and inspire a team of DevOps Engineers to achieve their full potential. Provide guidance, support, and coaching to foster professional growth and maintain a high-performing team. - DevOps Strategy: Define and execute Alpine’s DevOps strategy, roadmap, and standards to drive automation, reliability, and operational excellence across the software development lifecycle. - CI/CD Pipeline Management: Oversee the design, implementation, and continuous improvement of CI/CD pipelines, build systems, and release management processes to enable fast, reliable, and repeatable software delivery. - Infrastructure Automation: Lead efforts to automate infrastructure provisioning, configuration management, and deployment using infrastructure-as-code (IaC) tools and modern DevOps practices. - Cloud Operations: Direct the planning, provisioning, and administration of cloud environments (AWS, Azure, or Google), ensuring scalability, security, performance, and cost optimization. - Tooling and Platform Management: Oversee the management and evolution of source control, CI/CD, and Atlassian toolchains (Jira, Bitbucket, Confluence) used by software development teams. - Monitoring and Observability: Establish monitoring, logging, and observability practices to proactively identify, alert on, and resolve issues across pipelines, environments, and applications. - DevSecOps: Champion the integration of security and compliance into the development and deployment lifecycle, partnering with security and architecture teams to embed best practices. - Communication and Collaboration: Foster effective communication within the team and with stakeholders including software development, QA, product owners, architects, and divisional leadership. - Continuous Improvement: Continuously evaluate DevOps processes, methodologies, and tools, driving improvements that optimize delivery velocity, quality, and reliability. - Digital Transformation: Lead the development of innovative DevOps solutions that support and accelerate Alpine’s digital transformation strategy. Qualifications - Proven experience (5+ years) as a DevOps Manager, DevOps Lead, or similar leadership role in a software development environment. - Strong technical background in DevOps engineering, CI/CD, build systems, and release management. - Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. - Hands-on experience managing and configuring build pipelines and CI/CD using platforms such as Azure DevOps. - Experience with Microsoft .NET build processes and tools such as MS Build, Wix, and Microsoft Visual Studio. - Strong knowledge of software development methodologies, branching/merging strategies, and release management processes. - Demonstrated proficiency with scripting languages such as PowerShell, Python, or Windows Batch. - Experience provisioning and administering cloud environments such as AWS, Azure, or Google Cloud. - Experience with infrastructure-as-code tools (e.g., Terraform, ARM templates, CloudFormation) and configuration management. - Experience managing and configuring Agile project management tools such as Atlassian Jira. - Familiarity with monitoring, logging, and observability tools and practices. - Champion of Agile software development methodology using Scrum and/or Kanban. - Excellent problem solving and strong analytical skills. - Excellent written and verbal communication, leadership, and organizational skills. - Ability to create detailed documentation, training materials, and facilitate training on DevOps practices. Requirements - Building Partnerships: Identifying opportunities and acting to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals. - Initiating Action: Taking prompt action to accomplish objectives; acting to achieve goals beyond what is required; being proactive. - Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. - Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities. - Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. - Analytical: The ability to collect and analyze information, problem-solve, and make decisions with the goals of helping the company solve problems and/or improve upon overall productivity and success. - Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks. - Results-driven: The ability to select and deliver the most efficient and productive options backed by information and data-driven rationale. - Building the Team: Attracting, developing, and retaining talented individuals; evaluating key strengths and development needs for the team and providing learning opportunities that enable associates to realize their potential. - Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Benefits - ITW is an equal opportunity employer. - We value our colleagues’ unique perspectives, experiences, and ideas. - We create workplaces where everyone can develop their careers and perform to their full potential.
Channel Partner Manager
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description The Channel Manager - America’s will be responsible for driving strategic growth and delivering sales targets across our strategic channel partners. This role builds and nurtures strong customer partnerships, collaborates cross-functionally to execute account strategies, and serves as a key advocate for both the customer and the business. This role is actively involved in partnering with the Segment Manager and Key Account Managers to develop and implement plans to maintain and grow strong customer relationships. This position requires a strong understanding of the ITW product portfolio. Primary Responsibilities - Lead execution of customer-specific products, pricing, and brand strategy in alignment with segment goals. - Collaborate with Key Account Managers to ensure customer priorities are reflected in line reviews and promotional planning. - Conduct regular touch points with Channel Partners including Quarterly Business Reviews and training sessions. - Assist in developing & executing customer-specific strategies and presentations for product line reviews and strategic account discussions. - Serve as a key point of contact for customer inquiries, strategy alignment, and execution. - Maintain and update account plans in Sales Force. - Partner with Key Account Managers and Segment and Product Manager teams to execute growth strategies. - Use ITW 80/20 business model to increase sales force effectiveness in capturing market share in targeted segments. - Gather market intelligence to inform customer-centric innovation. - Evaluate competitive products, pricing, and promotional execution. - Provide insights and feedback to internal teams regarding strategy to improve market positioning. - Establish a Go-To-Market approach and tactical plans for new products introduction at Channel partners. - Partner with Segment Managers and peers to assess and re-organize our distribution channels with the goal of optimizing market penetration and leveraging our direct sales force. - Provide a monthly Channel partner report including account information as it relates to target account status, sales volumes, distributor involvement, and competitive information. - Periodically complete comprehensive, strategic-oriented reports as required. - Promote, support, and adhere to all safety, environmental and quality-related policies, and procedures. Qualifications - Bachelor’s Degree in Business, Marketing or related field. - Minimum of 5-10 years of experience in sales and channel/distribution partner management. - 5-10 years industrial (B2B) sales experience and channel management. - Must be able to travel 60% - 70% of the time. - Proven track record of achieving organic growth targets with dedicated channel partners (accounts). - Experience and ability to implement a nationwide Channel partner strategy. - Strong communication and interpersonal skills; ability to effectively engage at all levels within Channel partner network. - Strong listening and analytical skills to interpret information from the channel partners and translate them into selling requirements. - Ability to identify and collect data, draw valid conclusions, and make recommendations. - Capable of successfully handling multiple tasks simultaneously and of quickly grasping complicated situations. - Strong organizational talent to interact with and coordinate business together with Key Account Managers in specific regions. - Success is measured by the Division’s ability to meet and outperform its sales targets. Compensation Information The salary for this role is $100,000.00 - $130,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range may also be modified in the future.
Training Lead
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description The Training Lead is responsible for managing the Software Training team and providing direct supervision, coaching, and performance management for Software Trainers. This role leads the delivery of onboarding, adoption, and ongoing proficiency programs across the Alpine software suite for both new and existing customers. The Training Lead works closely with Support, Sales, and Marketing teams to ensure training programs remain aligned with evolving customer needs and product releases. - Manage, hire, onboard, coach, and develop the Software Training team, including performance management and workload planning. - Own the training calendar and coordinate scheduling across customer onboarding, continuing education, software conversions, and internal training requests. - Prioritize and allocate training resources based on customer needs, organizational priorities, and Solutions Delivery objectives. - Develop and maintain instructor-led learning programs that strengthen customer proficiency and drive adoption of Alpine software solutions. - Plan and manage customer webinar programs, including topic selection, scheduling, communications, and facilitation coordination. - Partner with Support, Sales, and Marketing teams to align training delivery with customer rollout timelines and product releases. - Maintain oversight of training content quality and consistency across instructor-led programs and LMS materials. - Travel up to 30% as required. Qualifications - Minimum 5 years of experience in the truss design industry. - Experience with Alpine truss design software strongly preferred. - Proven experience delivering software training to customers. - Demonstrated experience leading or mentoring trainers or technical educators preferred. - Strong organizational, communication, and presentation skills. - Ability to quickly learn new software and workflows. - Experience with Learning Management Systems preferred. - Spanish language proficiency a plus. Company Description Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to truss manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are also a leader in delivering software solutions to home builders to increase productivity and profitability. ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.
Senior Technical Trainer
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description Join a global technology leader and take your technical career to the next level. We are seeking an experienced and dynamic Senior Technical Trainer. In this role, you will serve as a Subject Matter Expert (SME) in Digital Radiography (DR) and Computed Tomography (CT). The position is responsible for developing, maintaining, and delivering technical training and instructional materials across multiple platforms, including: - In-person classroom instruction at NSI locations - Online and virtual training sessions - eLearning content - Onsite training at customer locations The role also includes providing system and software training, as well as performing minor repairs, upgrades, and troubleshooting on state-of-the-art industrial computed tomography and radiography systems, within defined scope and limitations. This position will preferably be located at our corporate office in Rogers, MN. Open to candidates that are remote. Qualifications - 3-5 years of experience in developing and delivering Technical training. - Experience with imaging software applications, OEM Equipment, PLC, motion control software, and automation components preferred. - Ability to communicate effectively and public speaking. - Strong computer skills. - Ability to read, comprehend and interpret complex technical information involving standards, specifications, or codes. - Ability to work independently with a high sense of urgency. - Ability to maintain composure in high pressure situations. - Ability to manage service schedule that results in timely service for customers. - Strong customer service skills with an elevated level of professionalism. - Experience in delivering training in classroom and hands-on settings. - Experience with resolving technical issues in a sensitive environment. - Experience in working with all levels in an organization. - Must have a valid driver’s license. - Ability to travel up to 75% during the week and occasionally weekends. Also, domestic, and international travel might be needed. Requirements - Develop and assist in completing technical training materials and manuals. - Teach Classroom sizes up to 30 plus people (in class and virtual – remote) who have a variety of technical expertise and ability. - 85% of the position involves training the customer based on the theory of Radiography, Advanced Imaging, Software, and Equipment with NSI proprietary capabilities. - Assist in development and management of X-ray University (NSI Classroom Training). - Develop articles, papers, and materials to give talks at ASNT, Webinars, or other venues related to NSI growth and business. - Strive to be a positive spokesperson for NSI through Training, Webinars, Speaking Events, and Marcom (marketing events). - Travel as needed to support the business, up to 50%. - Provide Classroom instructor backup on all courses and materials as the instructor. - Provide operator training on x-ray imaging systems including software applications, general operational theory, and basic maintenance (ex.: filament change, targets, widows, grease, and gap). - Provide new system installation assistance or minor upgrades. - Provide customers with timely updates as to the progress of their service and support requests. - Provide technical assistance for installed base of equipment via phone, onsite and remote access. - Assist manufacturing with system integration and factory acceptance tests. - Work with application engineers on developing scanning techniques using proprietary imaging software for customer-specific applications. - Work with the service coordinator on scheduling and billing. - Perform warranty, paid service, and service contract activities. - Other duties as assigned. Benefits - Compensation Information: $27-44/hr.
Global Product Manager
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description The Brecknell Scales Global Product Manager owns the full product lifecycle and global strategy for the Brecknell Scales portfolio (with additional Salter and AWTX branded products). This is a hands-on role that blends strategic product management with technical sales support and supplier relationship management. Brecknell focuses on affordable, easy-to-use, competitively priced scales primarily sourced from China (approx. 80% of volume). Key markets include medical, veterinary, food service/POS, postal/mail/shipping, and sports fishing. The role drives revenue growth, maintains strong margins where possible through unique/owned designs, mitigates risks from market saturation and direct-from-China competition, and ensures products remain simple, compliant, and low-maintenance to minimize technical support calls. What You Will Do Product Management Responsibilities: - Own the end-to-end product lifecycle for the entire Brecknell Scales portfolio — from new product discovery and market validation through launch, growth, maturity, and obsolescence/end-of-life planning. - Conduct regular product health checks and market analysis per key sector (medical, vet, food service, postal, etc.) to identify gaps, growth opportunities, and missing product needs. - Translate customer, sales, and market insights into clear product requirements, prioritized feature requests, and a multi-year global product roadmap. - Act as the primary voice of the customer and global market, ensuring Brecknell products remain simple to set up and use “out of the box” while reducing technical support needs. - Define and maintain product positioning, value propositions, and go-to-market strategies, with emphasis on globalization (harmonized SKUs across USA, UK, and ROW where possible). - Lead New Product Introduction (NPI) activities, targeting faster time-to-market (ideally 5–6 months), including pricing strategy, launch planning, sales enablement, training, brochures, manuals, datasheets, and website updates. - Manage supplier relationships with key Chinese partners (e.g., Easthigh, Charder, CZNewton, Suofei, etc.), including price negotiations, quality improvements, lead time management, new product development, and proactive identification of next-generation suppliers to maintain cost competitiveness and quality. - Manage relationships with AWTX China, and AWTX India. - Monitor and resolve obsolescence, component shortages, inventory/SMI/stockout issues, and quality holds in collaboration with purchasing, quality, and regional teams. - Ensure full regulatory compliance across regions (NTEP, OIML, NSF, FDA registration/listing, UPC-A/EAN-13 barcodes, safe battery shipping certificates, etc.) and manage associated annual fees/renewals. - Analyze product performance metrics (sales, margin, adoption, returns, warranty data, customer feedback) and conduct competitive analysis to drive improvements, portfolio rationalization, and margin protection on unique/owned products (e.g., Electrosamson, 6700U, ZP and Salter products). - Partner with marketing to keep all product documentation, images, quick-start guides (including French/Spanish), and sales tools up to date. - Interpret technical specifications, drawings, and datasheets, translating them into clear, customer-friendly language and supporting private labeling/OEM opportunities. - Drive initiatives for product enhancement to extend product lifecycle, keep products simple, easy to use and low-cost while adding smart features/benefits. - Support annual pricing reviews, price list updates (including Shopify/discontinued lists), and PLS/phase-out decisions. - Provide Technical support to customers and end users for the UK/RoW (NA tech support provided from Fairmont). Technical Sales & Commercial Responsibilities: - Provide expert technical sales support for complex enquiries, RFQs, tenders, and end user customer applications across the Brecknell (Salter and AWTX ZP) range. - Identify end user opportunities for strategic Brecknell (and AWTX) products, namely the 6700 series, ElectroSamson and ZP ranges. This will likely require onsite visits with the end user. - Collaborate with sales and channel partners, to develop account plans, drive cross-selling/upselling, and accelerate new business opportunities. - Participate in key customer visits, trade shows (e.g., Interweighing), negotiations, product demonstrations, and training sessions for sales teams, rep groups, channel partners and end user customers. - Help resolve escalated technical issues, objections, and quality concerns to protect revenue and customer satisfaction. - Support promotional campaigns, product launches, and initiatives aimed at increasing market penetration in medical, vet, food service, postal, industrial and fishing segments. - Travel as required for customer engagements, supplier visits in China and India, trade shows, and internal alignment meetings. Qualifications - Proven product management experience ideally, in the weighing/scales industry, or similar technical/consumer hardware products, ideally with exposure to China-sourced supply chains. - Strong technical competence in mechanical, electrical, and software aspects of scales and indicators, with the ability to understand and simplify complex specification and certification requirements for end users. - Understanding of global compliance and certification requirements (NTEP, OIML, NSF, FDA, barcode systems) and experience managing supplier lifecycles, quality issues, lead times, and cost pressures. - Excellent communication skills (written and verbal) at all levels — with customers, distributors, internal teams (USA/UK/China), and senior stakeholders. - Strong analytical and data-driven decision-making skills, combined with practical problem-solving for customer applications and business outcomes. - Self-motivated with excellent organizational skills; able to manage multiple priorities, projects, and ongoing tasks (e.g., manuals updates, supplier evaluations, pricing). - Experience or willingness to engage directly with Chinese suppliers, conduct supplier visits, and drive development projects. - A results-oriented mindset focused on growing revenue while protecting margins, reducing time-to-market, minimizing stockouts, and keeping products simple and reliable. - Knowledge of key Brecknell markets (medical, vet, food service, postal, industrial fishing) and distribution channels (retail, catalogues, internet, dealers, OEM) is highly desirable. Travel Requirements - Travel to the UK, China, India, trade shows, and customer sites expected. Education - High School Diploma or equivalent. Compensation Information - $80,800 - $121,200. Equal Opportunity Employer Statement ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Dillon Product Manager
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description The Dillon Product Manager is responsible for providing support and driving development of the Dillon product portfolio, consisting of force measurement equipment including dynamometers, force gauges, and tension meters. Reporting to the Dillon Segment Manager, this role is focused on driving innovation of mechanical products in an industrial manufacturing environment. The Dillon Product Manager will partner with marketing and engineering teams to help design product improvements and create collateral based on market insights. This role will provide technical support to the sales channel and end users through product demonstrations and virtual support. The Dillon Product Manager will assess and prioritize customer and market requirements, working in collaboration with internal stakeholders to bring to market winning, new solutions. Understanding of customer applications will be imperative to ensure ideal mechanical solutions are realized and delivered. Expectations - This position requires troubleshooting aptitude in mechanical engineering or electronics. - This person will be a highly motivated individual able to focus on quality issue resolution, reactive troubleshooting, and project management. - Strong communication skills are needed to both gather insights and provide support to the sales channel and internal stakeholders. - The product manager will be an analytically minded contributor to creating technical resources and marketing collateral for both existing and new products. Main Duties and Responsibilities - Keep current on industry/market trends and regulatory requirements for Dillon applications. - Remain aware of the competitive and market landscape to understand customers’ alternative solutions and Dillon’s relative positioning. - Interact with end users and channel partners to comprehend, articulate, and leverage customer applications and values to drive creation of differentiated products. - Support the design and development of new products within the Dillon Product Portfolio. - Perform product testing, gathering of relevant experimental data, and data analysis in support of product upgrades and new product development. - Articulate Dillon’s value proposition and product capabilities to train sales and support teams as appropriate, including collaboration in the development of sales tools and marketing collateral. - Provide product training and technical support to internal teams, sales channel, and end users. - Assist in attending tradeshows in conjunction with the Dillon direct sales team. - Contribute to examining potential viability of new applications with Dillon’s product portfolio. - Log incoming communications and activities related to technical support for analysis to drive product, process, and collateral improvements. Qualifications - Associate’s degree and/or equivalent ITW experience. - 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing. - Must be proactive and display a high level of initiative. - Demonstrated customer service skills. - Proficient with Microsoft Office Products to include Outlook, Word, Excel, and PowerPoint. - Ability to perform product demonstrations, effectively translating features into values. - Ability to adapt to changing circumstances, remain calm in stressful situations, and adjust plans to meet changing needs. - Ability to communicate effectively verbally and in writing. - Demonstrated ability to lead basic technical training seminars. - Requires strong interpersonal skills and the ability to build trust and rapport with the distribution channel, business units, and internal sales teams. - Must have valid passport for international travel or ability to obtain one. Preferred Qualifications - BS/BA in Engineering or other technical background. - Experience in Customer Service / Technical Support / Account Management. - Diagnostic logic development. - Experience in technical position. - Strong mechanical, software, or electrical knowledge. - Experience in the design and development phase of new products. - Experience in bringing new products to market. - Experience with ITW business and products. Compensation Information $80,800 - $121,200 Company Description ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Channel Specialist
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description ITWGB is seeking a Channel Specialist for the General Retail Sales Channel responsible for delivering reporting, Channel marketing, and operational execution across General Retail customers. The role ensures accurate, on time delivery of standardized work so Account Managers and Team Leads can focus on selling, customer strategy and white space growth. The Specialist partners with Sales Operations, Brand/Marketing, Rep Groups, Divisions and the Channel Team to run consistent workflows for reporting, content and sales enablement tools. This position will be based Remote. Key Responsibilities - Reporting & Insights (Performance Execution) - Deliver weekly and monthly POS reporting, customer scorecards and performance summaries for Channel accounts using standardized data sources and ensuring accuracy and on time delivery. - Partner with Sales Ops to leverage standardized templates to create recaps, insights capsules and data driven summaries that support account planning and Channel Team Lead strategy. - Partner with Sales Ops to ensure data integrity, proper file management and distribution across Channel sellers and leadership. - Channel Marketing & Sales Enablement - Build line review decks, sell sheets, planogram kits, merchandising tools and standard Channel assets for customers for Channel retailers. - Support program readiness through standardized templates ensuring messaging alignment with Brand Marketing guidance. - Coordinate sample requests, product photography needs and collateral organization. - Content Execution & Data Quality - Manage item setup workflow including intake, data collection, portal submissions and cross functional coordination with Divisions, Brand and Rep Groups. - Execute content updates (copy, bullets, attributes, images, digital assets) ensuring retailer readiness and compliance with content guidelines. - Conduct content audits and data accuracy checks across retailer platforms; partner with Sales Ops to correct inconsistencies. - Operational Excellence & Administrative Execution - Own tradeshow logistics (forms, samples, shipments, booth materials) for Channel customers. - Process rebates, COIs, CRM updates, customer maintenance files and retailer specific administrative deliverables. - Maintain price lists, Skuuudle links (where applicable) and maintain Sales Ops intake queue for efficient prioritization. - Ensure standardized processes, templates and SLAs are followed across all Channel workstreams. - Cross-Functional Partnership - Work closely with Channel Account Managers and Team Leads to understand priorities, build sales tools and ensure customer ready execution. - Partner with Channel and Sales Ops on POS, OLK readiness, account level insights and workflow governance. - Collaborate with Brand Marketing on content accuracy, digital shelf alignment and retailer content standards. - Engage with Brand Marketing to obtain assets, ensure claims compliance and maintain consistency across all customer facing materials. - Coordinate with Rep Groups where applicable to support field execution and trade events. - Other Duties - Support other projects and initiatives as assigned. - Contribute to continuous improvement of workflows, documentation and templates. Qualifications - Bachelor’s degree preferred, or equivalent experience in sales support, Channel operations, analytics, or Channel marketing. - 3–5 years experience supporting retail customers in Sales, Sales Operations and Channel Marketing. - Experience with retailer systems preferred. Skills & Abilities - Strong analytical capability; proficient with Excel (pivots, VLOOKUP/XLOOKUP) and capable of building standard reporting views in Power BI. - Demonstrated accuracy, attention to detail and adherence to deadlines in a multi customer, high activity environment. - Strong communication skills; ability to create polished customer facing decks and sales tools. - Ability to navigate and manage item setup systems, content libraries and cross functional workflows. - Collaborative team player with the ability to work across Sales Ops, Marketing and Sales. - Excellent organization and project management skills with ability to manage competing priorities. - Familiarity with PIM/DAM tools, CRM, digital content workflows, or retailer portals is a plus. Additional Skills - High accountability and ownership within standardized workflows. - Ability to operate within an intake based request system and meet SLAs. - Comfort working in a matrixed environment with multiple stakeholders. - Ability to learn category/product details quickly and support. Compensation Information We believe our people are our greatest asset. That’s why we invest in creating an environment where you can thrive both personally and professionally. For more details, visit our Benefits page. - In addition, our benefits include paid vacation, sick, holiday, and parental leave. - Base salary range for this position is $70,000-$90,000. - This position is also eligible to participate in the bonus annual incentive program.
eCommerce Channel Manager
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description ITWGB is seeking an eCommerce Channel Manager responsible for Division-wide digital shelf performance, analytics, Search Engine Optimization (SEO) and content operations across all eCommerce retailers. This role builds and maintains KPI dashboards, executes A/B testing, monitors search visibility and digital shelf health, and leads content audit/correction workflows. This position enables the eCommerce Director’s strategic vision and provides the National Account Managers with actionable insights needed to grow retailer specific revenue and profitability. The job involves all categories within the ITW Automotive Aftermarket Group which includes Car Care, Tire Repair, Engine Repair and Body Repair. This position is based Remote from Home. Key Responsibilities - Performance & Analytics - Build eCommerce dashboards covering traffic, conversion, ranking, share of shelf and content compliance. - Translate insights into recommended actions for National Account Managers and leadership. - Create reporting frameworks and maintain weekly/monthly performance readouts. - Digital Shelf & SEO - Own Division SEO/GEO/AEO and keyword strategy across all eCommerce retailers. - Conduct regular digital shelf audits and ensure Product Detail Page (PDP) compliance with Center of Excellence (CoE) content guidelines. - Maintain variation structures, taxonomy alignment and product discoverability improvements. - Content Execution & Optimization - Lead item onboarding readiness checks, content accuracy audits and content correction workflows across retailers. - Partner with Creative/Brand teams to improve PDP imagery, copy and A+. - Facilitate A/B test planning, execution and learnings share-outs. - Tools, Automation & Workflow Improvements - Drive adoption of AI-powered content tooling, image optimization technologies and SEO/GEO/AEO automation. - Improve speed-to-market via workload simplification and automation. - Cross Functional Partnership - Partner with National Account Managers to support retailer readiness for promos, assortment launches and SEO/GEO/AEO improvements. - Coordinate with agencies and external partners to ensure content accuracy and performance. - Other Duties - Support other projects and initiatives as assigned. Qualifications - Bachelor’s degree required. - 4–7 years in eCommerce analytics, digital shelf management, SEO/GEO/AEO, or marketplace content operations. - 3-4 years in PIM/DAM management and content syndication tools. Requirements - Strong analytical capability; advanced Excel/BI skillset. - Experience with A/B testing, PDP optimization and SEO/GEO/AEO fundamentals. - Ability to manage multiple retailers simultaneously. - Strong ability in key decision making and influencing skills. - Strong communication skills including professional presentation skills. - Collaborative team player and leader. Ability to work within a matrix environment and across all levels of the organization. - Strong training and presentation skills. - Able to work under pressure and in deadline environment. - Domestic travel as needed. - Must be able to work independently and obtain results with minimal supervision while influencing across all levels of the organization. Benefits - Paid vacation, sick, holiday and parental leave. - Base salary range for this position is $90,000-$120,000. - This position is also eligible to participate in the bonus annual incentive program.
Key Account Manager
Illinois Tool WorksITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the world’s leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. Operations in 55 countries Employee base of more than 48,000 Broad portfolio of more than 17,000 granted and pending patents
Role Description Under the direction of the Global Sales Manager, the Key Account Manager for Specialty Films will lead revenue growth, drive customer engagement, and develop high-impact strategies for Holographic Foils accounts. This position will work in close collaboration with the Global Sales Manager and Product Manager to identify customers’ decision-making process as well as needs and pain points to develop and execute winning strategies for above market growth. - Builds and maintains strong relationships across functional departments beyond procurement within customer organizations, positioning ITW as a key strategic partner. - Uses Consultative Selling skills and techniques to position ITW‘s benefits and value proposition as VALUE differentiator for the account. - Proactively identifies, qualifies, and prioritizes business opportunities to build and manage a high-potential sales pipeline for accounts, ensuring a full funnel of vetted opportunities that contribute to annual growth targets. - Leverages customer insights and market trends to uncover needs and challenges, transforming these into customized value propositions that align with the customer’s strategic objectives and deliver measurable business outcomes. - Develops and implements strategic account plans aligned with customer needs and ITW SF’s accelerated growth and innovation objectives. - Meets or exceeds aggressive sales goals by expanding ITW’s share within existing accounts and capturing new business opportunities. - Introduces new sales concepts and solutions to customers, handles most technical application questions/issues, and provides an analytic and strategic approach to solving customer problems. - Collaborates closely with Operations, Marketing, R&D, and Customer Service teams to ensure effective delivery, pricing, and support, meeting all customer requirements. - Accurately and completely prepares proposals, quotes, and related documentation while collaborating with Global Sales Manager. - Manages assigned accounts by preparing Sales Pipeline information and data, account outlooks, account plans, preparing detailed ROCs (reports of call), regularly calling all accounts, and proper documentation of customer information. - Travels regularly to assigned accounts to interface with customers to analyze their individual requirements and to present new opportunities. - Demonstrates strong customer focus, listening skills, and competency with customers, in person or by phone. - Meets internal goals of sales expense budgets, travel, and other departmental spending. - Participates in trade shows, training, and industry events to expand product knowledge, enhance skills, and support ITW’s continuous improvement initiatives. Qualifications - Bachelor’s degree in Business, Marketing, Engineering, or equivalent. - 5-7 years of progressive valued add sales experience of premium product line; business development experience is a plus. - Preferred experience in industrial technical sales, chemistry related coatings or laminates, and/or direct from manufacturer products or equivalent industrial experience. - Demonstrated success in building strategic account plans and excels in sales funnel management, meeting ambitious sales targets, and establishing high-impact customer relationships. - Exceptional value-based selling skills and the ability to influence multi-level decision-makers within complex organizations. - Excellent communications skills in both a written and oral format with MS Office, presentation software, and contact management software expertise. - Cultural awareness and adaptability to support working with international teams. - Fluent in English; additional ability to communicate in German and French would be beneficial. - Up to 50% overnight travel as needed, possibly including 1-3 international trips within Europe annually. Requirements - ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential. - As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. - All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Compensation Information - $110,000 - $120,000 based on experience, skills, and suitability for the position.
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