LEARN Behavioral

• Reviewing time-sheets for accuracy and reconciling discrepancies • Validating accuracy of existing data through periodic audits • Resolves inconsistencies by contacting the source for clarification • Reviewing and make corrections to entered information • Preparing and filtering data to be aggregated for reporting • Completing support tickets generated by staff within the scheduling system

• Support the day-to-day administration and maintenance of the HRIS, LMS, and other HR technology platforms • Assist with backend configuration, business process updates, testing, troubleshooting, and system maintenance • Monitor system functionality and identify opportunities to improve efficiency and user experience • Perform routine system audits to maintain data integrity and ensure compliance • Assist with implementation of new functionality, enhancements, integrations, and system updates • Participate in testing of Workday releases, business process changes, and system enhancements • Support the administration, configuration, and ongoing maintenance of the company's Learning Management System (LMS) • Coordinate required compliance training assignments within the LMS • Monitor training completion, provide reporting, and partner with leaders to improve compliance • Troubleshoot systems training and operating issues and provide support to employees and managers • Develop, maintain , and distribute reports and dashboards using Workday, the LMS, proprietary systems, and Microsoft Excel • Create graphs, pivot tables, dashboards, and visual reports that enable leaders to quickly understand trends and make informed business decisions • Analyze workforce and operational data to identify trends and recommend process improvements • Evaluate HR processes and recommend improvements that increase efficiency, compliance, and the employee experience • Develop, maintain , and present ideas for improvement regarding process documentation, job aids, and standard operating procedures • Provide technical support and guidance to HR team members, managers, and employees regarding HR systems • Maintain knowledge of Workday functionality, HR technology trends, and HR compliance requirements • Cross-train on HR Systems functions to provide operational support and backup coverage • Support Workday processes, including but not limited to pay inputs, organization assignments and minimum wage audits • Serve as liaison for data requests in Calmanac and Workday, including monthly and ad-hoc reports • Perform other duties as assigned

Role Description LEARN Behavioral is a national organization made up of dedicated and caring individuals with the sole purpose of nurturing children with autism and special needs to lead resilient and fulfilling lives. We specialize in contemporary, evidence-based applied behavior analysis to deliver personalized treatment plans, backed by 20 years of clinical insights. This is a full-time remote opportunity. Open to candidates who reside in any time zone. Pay starting at $24/hr. The Revenue Cycle Management (RCM) Coordinator works under the guidance of the RCM Specialist/RCM Manager to support revenue cycle operations. The ideal candidate will demonstrate exceptional attention to detail, uphold the highest standards of customer service, possess outstanding written and verbal communication skills, and exhibit proficiency in revenue cycle management processes and practices. - Manage the complete revenue cycle for assigned Wisconsin payors, including accurate claim submission, payment posting review, denial resolution, appeals, and follow-up to maximize reimbursement and reduce accounts receivable. - Investigate and resolve claim denials, rejections, and payment discrepancies by working collaboratively with internal departments and payor representatives to identify root causes and implement corrective actions. - Generate invoices for private payers, county payers, and state billing programs. - Follow up on assigned outstanding aging reports to ensure prompt remittance. - Monitor changes to Wisconsin Medicaid and commercial payor policies, fee schedules, and billing requirements, proactively communicating updates and recommending workflow improvements to maintain compliance and optimize reimbursement. - Partner with Clinical Operations, Utilization Management, Credentialing, and other cross-functional teams to resolve billing issues, improve revenue cycle performance, and support timely, accurate reimbursement for ABA services. - Support the maintenance and achievement of departmental KPIs. - Prepare weekly accounts receivable (AR) reports covering claim submission, billing, follow-up, and analysis. - Identify and communicate potential revenue risks and opportunities. - Comply with all company billing policies, procedures, and regulatory compliance standards. - Perform special projects and additional tasks as assigned. Qualifications - High School diploma or equivalent, college preferred - A minimum of 3-5 years of experience in healthcare billing/accounts receivable/revenue cycle - Experience in Forward Health in Wisconsin (i.e., Wisconsin Medicaid) a plus - Proficient in CPT, ICD10, HCPCS coding, and Microsoft Suites (Excel, Word, and Outlook) - Communicates well via written and verbal methods - Customer/client relationship focused - General knowledge of EDI reports - Analytical with strong problem-solving abilities - Ability to multi-task and maintain thoroughness - Thrive in a fast-paced environment - Adaptable to change - Positive approach to daily routine Benefits - Competitive compensation - Comprehensive benefits plan, including 401(k) - Personal time off - Paid holidays - Tuition reimbursement Company Description LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.

• Investigate, resolve, and appeal denied or underpaid insurance claims. • Analyze denial trends and payer behavior. • Maintain accurate documentation and follow-up activities. • Partner with Revenue Cycle, Utilization Management, Credentialing, Clinical, and Operations teams. • Monitor assigned denial work queues and productivity metrics. • Assist the RCM Department in leadership coaching, oversight, support, and training for Revenue Cycle Management team members. • Work closely with payers and operation leads to troubleshoot and resolve claims. • Continuously provide improvements to systems and processes along with support to team members within the RCM Department. • Effectively communicate with our payors’ partners and Operation Leads. • Navigate claims appeals and special projects with payors. • Review all unbilled claims and outstanding A/R. • Prioritize meeting department deadlines. • Process audit requests timely and accurately. • Take the lead on monitoring assigned projects to completion.

• Assist in the full-cycle recruitment process under the guidance of Lead Recruiter and TA Manager • Build active/passive applicant pipelines by researching/identifying candidates • Maintain applicant tracking system • Manage candidate experience • Using key recruitment metrics, create weekly activity reports regarding recruiting activities • Actively contribute to recruiting meetings with Talent Acquisition, Operations and/or Corporate Leadership • Implement and represent CARD policy and represent CARD professionally and ethically to internal and external stakeholders • Manage other duties as assigned by Talent Acquisition leadership

• Supports compliance with federal, state, and local payroll tax laws, employer registrations, and reporting requirements • Supports the company's third-party payroll services provider • Supports the timely resolution of payroll tax issues escalated from the third-party payroll services provider • Researches registration requirements and completes employer payroll tax registrations • Supports new state payroll tax registrations and account setup as business needs arise • Researches, resolves, and follows up on accounts in 'Applied For' status • Obtains state withholding and unemployment account numbers • Maintains state payroll tax accounts and updates account information as needed • Works directly with state agencies to resolve registration inquiries, notices, and payroll tax account issues • Researches and resolves payroll tax notices, registration issues, agency correspondence, and account discrepancies • Maintains payroll tax records and supporting documentation • Collaborates with Payroll, Human Resources, Finance, the third-party payroll services provider, and state agencies • Complies with internal payroll policies and procedures • Completes other tasks and duties as assigned

• Represent CARD in a professional, loyal, and ethical manner • Follow and support adherence to all rules and regulations in accordance with CARD’s policies and procedures • Collaboration and participation in HR initiatives, meetings, trainings and work products • Help to research and comply with federal, state, and local employment laws and regulations • Responsible for background screening and onboarding compliance for new employees within assigned area; able to cover other areas and act as backup when needed • Conduct initial orientation to newly hired employees and follow up with outstanding items • Ensures compliance with USCIS Form I-9 Employment Eligibility Verification • Auditing I-9 exception reporting and notify HR Manager of noncompliant I-9s following escalation procedures • Responsible for accurate communication to the Business Partners regarding specified clearances, certification, and credentialing • Maintains and processes all Unemployment Notices in a timely and efficient manner • Monitor assigned email inbox and respond to inquiries in a timely manner • Maintain high level of confidentiality with company and employee documents • Attend and participate in meetings as required • Reporting, research, audits and other administrative tasks for the department, as assigned • Perform other duties as assigned

• Represent CARD in a professional, loyal, and ethical manner • Follow and support adherence to all rules and regulations in accordance with CARD’s policies and procedures • Collaboration and participation in HR initiatives, meetings, trainings and work products • Help to research and comply with federal, state, and local employment laws and regulations • Responsible for background screening and onboarding compliance for new employees within assigned area; able to cover other areas and act as backup when needed • Conduct initial orientation to newly hired employees and follow up with outstanding items • Ensures compliance with USCIS Form I-9 Employment Eligibility Verification • Auditing I-9 exception reporting and notify HR Manager of noncompliant I-9s following escalation procedures • Responsible for accurate communication to the Business Partners regarding specified clearances, certification, and credentialing • Maintains and processes all Unemployment Notices in a timely and efficient manner • Monitor assigned email inbox and respond to inquiries in a timely manner • Maintain high level of confidentiality with company and employee documents • Attend and participate in meetings as required • Reporting, research, audits and other administrative tasks for the department, as assigned • Perform other duties as assigned

• Responsible for all clinical aspects of treatment for the patients they oversee • Develop and maintain treatment plans • Ensure that all supervision hours are at 100% treatment adherence each month • Evaluate patients to identify both skill deficits and strengths • Analyze challenging behaviors to identify the function of the behavior • Develop functionally relevant treatment plans • Observe treatment implementation for potential program revisions • Monitor treatment integrity to ensure satisfactory implementation of treatment protocols • Provide ongoing coaching and training to behavioral technicians • Summarize and analyze data to evaluate patient progress towards treatment goals

• Responsible for all clinical aspects of treatment for the patients they oversee • Assessment and analysis of the patient’s skills and challenging behaviors • Development of treatment plans and overseeing the implementation of treatment • Collaboration with and training of their patient’s caregivers • Ongoing coaching and training of behavioral technicians • Treatment plans primarily designed to address areas of medical necessity • Observation of treatment implementation for potential program revisions • Maintenance of a minimum of 120 payor/client authorized billable hours per month • Accurately communicate treatment response to treatment stakeholders • Coordinate care with other professionals • Stay up to date on best practices for ABA treatment to ensure clinical excellence • Maintain compliance with HIPAA requirements at all times