• Supporting the DACH/EMEA team (Product, Marketing, DTS, Sales) in regards to clinical-related questions • Supporting marketing and education programs to be validated from a clinical perspective • Supporting the clinical conversations with our doctors • Escalating clinical questions and issues coming from our doctors • Working proactively to address any inquiries, complaints and adverse events arising among DACH country and EMEA doctors • Providing clinical customer support in regards of treatment planning predictability and ORMCO APPROVER utilization • Working in collaboration with Marketing/Education teams to create clinical content materials, e-learnings, or training modules • Introducing the foundations of the product portfolio from a clinical standpoint and benefits of our solutions, ensuring effective utilization while escalating needs for additional training to the relevant stakeholders • Managing customer and internal inquiries submitted through internal platforms, ensuring timely follow-up and excellent service delivery

• Work Remotely covering our Central and North Eastern region for our Vascular division. • Comprehensive knowledge in the area of Medical Affairs. • Ability to execute highly complex or specialized projects. • Adapts precedent and may make significant departures from traditional approaches to develop solutions. • Overseeing the direction, planning, execution, clinical trials/research and the data collection activities. • Contributes to implementation of clinical protocols, and facilitates completion of final reports. • Recruits clinical investigators and negotiates study design and costs. • Responsible for directing human clinical trials, phases III & IV for company products under development. • Participates in adverse event reporting and safety responsibilities monitoring. • Monitors adherence to protocols by clinicians within a clinical setting Monitors and determines study completion. • Coordinates and oversees investigator initiations and group studies. • May act as consultant/liaison with other corporations when working under licensing agreements.

• Train operating room staff on Alcon products • Provide on-site and remote clinical support and technical information • Implement equipment and software upgrades at clinical sites • Respond to customer inquiries per standard operating procedures and guidelines • Attend and support medical events and demonstrations • Collaborate with Field Service Engineers and Sales Representatives for installations and support • Provide constant feedback to Research and Development on clinical performance of products via an approved communication plan • Document site visits within 48 hours • Report and address adverse events and device deficiencies, and refer unapproved use inquiries • Achieve required clinical certifications • Advocate for continuous improvement in processes and operational excellence through knowledge sharing

• Travel to customer sites to deliver onsite clinical implementation support, go-live activities, and customer program upgrades for new low to moderately complex customer programs and existing customer upgrades. • Deliver instructor-led education and hands-on product training to clinical staff, super users, and hospital leadership. • Provide onsite coaching, troubleshooting, and end-user guidance to promote confidence and successful adoption of AvaSure solutions. • Collaborate with internal and customer stakeholders to address implementation needs, resolve barriers, and support successful program adoption. • Document implementation activities, clinical observations, and maintain internal records (e.g., hospital data, reports, outcomes). • Maintain current knowledge of AvaSure solutions. • Ensure compliance with credentialing and administrative requirements.