• Travel to customer sites to deliver onsite clinical implementation support, go-live activities, and customer program upgrades for new low to moderately complex customer programs and existing customer upgrades. • Deliver instructor-led education and hands-on product training to clinical staff, super users, and hospital leadership. • Provide onsite coaching, troubleshooting, and end-user guidance to promote confidence and successful adoption of AvaSure solutions. • Collaborate with internal and customer stakeholders to address implementation needs, resolve barriers, and support successful program adoption. • Document implementation activities, clinical observations, and maintain internal records (e.g., hospital data, reports, outcomes). • Maintain current knowledge of AvaSure solutions. • Ensure compliance with credentialing and administrative requirements.

• Plan, implement and monitor study supply strategy overall supply chain strategy in order to maximize efficiency and productivity • Optimize supply levels to ensure continuity while minimizing carrying costs • Control manufacturing and delivery processes • Collaborate with Project Management, Vendor Management, and DLS Leadership • Develop and maintain detailed inventories of study drug • Develop procedures to increase efficiency throughout the supply chain while ensuring quality and safety; implements subsequent changes to processes. • Collaborate with DLS Leadership to define and implement key supply chain KPIs at study and functional levels • Identify process bottleneck and implement solutions in a timely manner • Performs other related duties as assigned.

• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. • Verifies patient demographic information and accurately enters the updated information into electronic health record. • Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. • Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. • Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. • Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. • Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. • Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. • Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. • Other duties as assigned.

• The Clinical Education Specialist Lead is responsible for the strategic design, preparation and execution of hands-on training experiences for Professional Education under North America Global Education Solutions. • Supports R&D, Marketing, Education Grants, and Meetings and Conventions. • Partner with colleagues to effectively teach and train on the safe and efficacious use of Johnson & Johnson products in a lab setting to external Healthcare Professional customers. • Serve as the subject matter expert on anatomy, language of medicine, clinical procedures, disease states and all Johnson & Johnson technologies. • Collaborate and align priorities with Sales, Professional Education, R&D, and Marketing leaders to develop customized hands-on educational experiences that meet the goals and needs of multiple stakeholders. • Manage priorities and timelines well and be comfortable in a fast-paced environment. • Ensure compliance to all legal, regulatory and HCC policies to include Advamed, Pharma, ACCME, AATB and other global legal and regulatory bodies. • Ensure all field based programs are compliant with J&J guidelines through thorough formal on-site assessment of field based sites. • Support the DePuy Synthes operating business, prior experience in Sports Medicine or Joint Reconstruction medical devices is preferred.