Alcon

• Perform corrective and preventive maintenance, make improvements, and carry out system upgrades and installations. • Establish and maintain a high level of customer satisfaction. • Respond promptly to customer concerns and resolve issues related to quality assurance and medical safety. • Manage the daily schedule while maintaining accurate and timely communication with customers, dispatchers, managers, and regional and cross-functional teams. • Complete all administrative responsibilities accurately and on time. • Assist the sales team, clinical team, and internal team, including other on-site service representatives, as needed. • Manage inventory, maintain accurate records, and promptly return unused and defective parts. • Promote and sell maintenance contract offerings to customers and assist the sales team in selling maintenance contracts within the assigned territory, as needed.

• Driving end to end MARLO adoption in ‘Quadrant 1-4’ Key Accounts • Establish connections with key decision makers at assigned Key Account targets • Attend virtual and in-person customer meetings with c-suite and other decision makers • Achieve activation and utilization quotas in MARLO Quadrant 1 & 2 targets • Provide project management support both internally and externally for successful onboarding

• Generar demanda y cumplir los objetivos de venta del portafolio de lentes de contacto. • Ejecución de estrategias comerciales y capacitación técnica. • Visitas efectivas a profesionales de la salud visual (ECPs) y cuentas clave. • Mantener actualizado el panel de cuentas y profesionales en Salesforce. • Cumplir con los KPI´s definidos por la línea de negocio. • Capacitar a ECPs en adaptación de lentes de contacto. • Implementar el plan de marketing y estrategias comerciales que generen ROI positivo. • Detectar y capitalizar oportunidades de nuevos negocios en el canal óptico. • Asegurar la inclusión y lanzamiento de nuevos productos en las cuentas asignadas. • Administrar eficientemente los recursos, presupuesto y herramientas asignadas.

• Build disease awareness with key partners • Collaborate with partners on prior authorization, payor restrictions, reimbursement stipulations • Manage the sales budget and grow sales across the territory • Employ business planning and local market knowledge to develop sales and customer networks • Grow relationships and communications with all partners and communities • Implement compliant and medically relevant programs to effect significant customer satisfaction and sales • Cover and visit all customers in the area of responsibility • Manage accounts for all business-related aspects • Develop excellent relations with customers and opinion leaders • Participate, develop, and conduct different meetings and events

• Align with customers using a consultative approach to identify the needs of our customers – Eye Care Practitioners (ECPs) – which include both their patients and their businesses. • Align Alcon products and services to solve for their unmet needs. • Grow sales by shifting customer beliefs and behaviours to prescribe and recommend Alcon innovative products as their first-choice product lines. • Provide product and technical consultation to doctors on the appropriate use of Alcon products. • Develop a highly structured territory strategy and plan by following marketing strategies and leveraging a variety of data tools, including account information, territory mapping, call reporting data (SalesForce.com), and Alcon sales data, with the support of the Associate Sales Director. • Develop a strong executional plan and routing schedule for the territory to capitalize on revenue from the highest potential customers. • Plan and execute calls daily. • Develop and maintain customer relationships by responding to all customer requests within 24 hours, performing customer call follow-up activities and resolving customer issues in a timely manner. • Using analytical tools available, develop business insights to customize your approach to give the best possible Alcon Experience to every customer. • Collaborate with the team to conduct Regional/local conferences, aligning on priorities and responsibilities, ensuring customer engagement opportunities with key stakeholders are arranged and executed. • Participate in and network with customers at conventions, educational events (may include some evenings and weekend events). • Conduct CE opportunities in territory, aligning with division counterparts where necessary, and managing all aspects of CE events. • Contribute to the Regional team to help develop region-specific sales opportunities.

• Drive face-to-face sales efforts for high-value clinical equipment such as Voyager™ DSLT and Valeda® Light Delivery System in both specialty and general ophthalmic clinics. • Promote the adoption of treatment packages associated with the equipment (e.g., Voyager™ DSLT and Valeda® Light Delivery System) to maximize account value and patient benefit. • Develop clinic workflow strategies to optimize productivity through Valeda® patient pack and Voyager™ consumable pull-through • Identify strategic opportunities within accounts and execute tailored sales strategies to exceed revenue targets. • Build strong relationships with clinical stakeholders to support product adoption and sustained usage. • Deliver compelling product presentations, proposals, and hands-on demonstrations that highlight clinical and economic value. • Provide post-sale training and support to ensure successful implementation and long-term customer satisfaction. • Collaborate cross-functionally with marketing, clinical specialists, and service teams to support promotional efforts and customer success. • Maintain accurate records of sales activities, pipeline progress, and customer interactions using Salesforce and related tools. • Stay informed on industry trends, competitive landscape, and emerging technologies to effectively position Alcon’s offerings.

• Support achievement of sales quota for assigned products • Assist with territory sales activities across surgical products • Support the training and education of surgeons and nursing staff in the OR • Support FSMs and senior team members in the RFP/contract process for hospitals or buying groups • Track obligations, product utilization, invoicing status, and account documentation • Support hospitals and customers in resolving issues related to product performance, pricing, service, or delivery • Participate in territory planning, marketing initiatives, product launches, and account reviews • Complete all administrative tasks in a timely manner • Offer responsive customer support and participate in occasional evening or weekend activities

Role Description Assurer les installations, les maintenances préventives et curatives, les mises à niveau des équipements chirurgicaux, lasers et diagnostiques commercialisés par Alcon. Développer la satisfaction client par la qualité du service rendu. Vous interviendrez sur le territoire suivant : 07, 12, 15, 26, 30, 34, 43, 48, 84 (référent sur le territoire mais vous pouvez également intervenir sur d’autres secteurs en national selon les besoins du service). Missions Principales - Assurer les interventions techniques pour les appareils distribués par Alcon, principalement sur une zone géographique donnée (Secteur Sud). - Respecter les plans de maintenance commandés par les clients et maximiser la fiabilité des instruments. - Assurer un haut niveau de satisfaction client sur la zone géographique donnée. - Promouvoir l'implantation des contrats d'entretien en collaboration avec la Force de Ventes et le Support Clinique. - Participer à l'atteinte des résultats financiers du Service Technique et d'Alcon France. - Gérer le stock de pièces détachées dédié. - Maintenir à jour la base installée client et fournir à la Force de Ventes des opportunités commerciales. - Contribuer à la sécurité et à la surveillance des produits Alcon en transmettant tout effet indésirable et/ou plainte dont il aurait connaissance. Qualifications - Bac+2 min en Electronique/Maintenance industrielle ou équivalent. - 3 ans min d'expérience pratique du service technique avec des équipements médicaux - en ophtalmologie/optométrie serait un plus. - Bonne connaissance technique : Windows 7/8/10, Outil Microsoft : server 2012 & 2016, Office 365. - Bonne connaissance des réseaux LAN / WAN (Tcp / Ip, VLAN, STP, Routing, NAT / PAT, VPN, etc ...). - Expérience clinique/patient est un plus. - Bon niveau d’Anglais technique. - Connaissance du dépannage et de l’utilisation d’outils biométriques et diagnostiques. - Forte orientation client. - Excellente communication, tant d'un point de vue technique qu’interpersonnel. - Doit être capable de soulever et de porter 25 kg. - L'acuité visuelle et la dextérité manuelle sont nécessaires pour manipuler les outils et l'équipement afin d'accomplir les fonctions essentielles. Company Description

• Conduct daily, in‑person sales visits to physicians, clinics, optometry practices, and medical offices within an assigned territory. • Present clinical data, product features, and appropriate use information to influence prescribing behavior and product utilization. • Secure orders, commitments, or agreements to prescribe or utilize Alcon pharmaceutical products, in accordance with policy. • Routinely plan and execute field routing schedules to maintain strong territory coverage and high levels of field presence. • Build and maintain professional relationships with HCPs and office staff to expand access, utilization, and advocacy. • Support product adoption through consistent follow‑up, education, and responsiveness to customer needs. • Participate in industry meetings, training programs, and regional or national sales meetings as required. • Conduct sample drops accurately and in full compliance with PDMA, company policy, and regulatory requirements. • Maintain a strong working knowledge of assigned products, disease states, and competitive landscape. • Operate at all times in accordance with Alcon Integrity & Compliance standards and applicable laws and regulations. • Complete required CRM documentation, email correspondence, and expense reporting accurately and on time. • Ensure administrative tasks remain incidental to the primary responsibility of field selling and customer engagement.

• Ganar y cumplir con los objetivos de venta y market share de acuerdo con el portafolio asignado • Cumplir los objetivos de ejecución en campo (KPIs) • Educar y persuadir a los clientes para que prescriban productos clave • Mantener el panel de cuentas y profesionales de la salud actualizado • Generar demanda del portafolio asignado con los clientes • Implementar con excelencia el plan de marketing