Alcon

• Conduct technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications and operational requirements • Perform installation, corrective maintenance, preventive maintenance, repairs, retrofits, and upgrades on Alcon Surgical instruments • Troubleshoot technical issues, identifies effective solutions, and provides recommendations to customers and internal stakeholders to ensure optimal equipment performance • Deliver technical training, product briefings, and exceptional customer support while ensuring compliance with quality and service standards • Complete and submit all service documentation accurately and on time, including ServiceMax work orders, cases, and supporting attachments • Maintain appropriate inventory levels of spare parts, diagnostic tools, and test equipment necessary for successful service completion

• Develop and grow relationships while executing strategic plans. • Set clear objectives for each sales interaction based on the needs of decision makers and influencers within the account. • Work collaboratively with colleagues to create executional plans to help meet customer and organization needs. • Execute marketing plan for specific products to help change customer behavior, driving adoption of product.

Role Description En tant qu'INGENIEUR TECHNICO-COMMERCIAL IOLs soutenant La FRANCHISE CHIRURGIE, vous serez chargé(e) de travailler sur le DEVELOPPEMENT de l'ensemble du portefeuille de produits et services Technologies Avancées (AT) : dispositifs implantables et services de la gamme AT. Vous aurez à cœur de mettre à profit votre expertise technico-commerciale au travers des phases avant-vente. Dans ce rôle, une journée type comprendra les éléments suivants : - Assurer la promotion de l’ensemble de la gamme implants (IOL). - Mettre en œuvre des plans de développement des comptes IOL, en lien avec la politique commerciale, notamment ceux à dominante AT. - Présenter les bénéfices des innovations AT et de la gamme complète IOL Alcon. - Démontrer les avantages économiques et cliniques de la mise en œuvre de la technologie AT au sein des établissements. - Conseiller les établissements publics et privés dans le but de faire croître leur activité AT. - Évaluer l’activité des clients afin de fournir des conseils personnalisés, de la formation et des outils pour améliorer l'expérience globale du patient et développer davantage les activités AT. - Promouvoir les produits AT Alcon d’un point de vue clinique et en termes de valeur ajoutée. - Assurer un excellent niveau technique au bloc opératoire afin de promouvoir l’utilisation des produits AT d’Alcon. - Collaborer avec les ingénieurs d’application clinique (CAS) afin d’atteindre l’excellence dans la formation clinique des clients. Qualifications - Bac+2 minimum en commerce, marketing ou sciences. - Expérience commerciale de 3 à 5 ans dans le dispositif médical (de préférence en ophtalmologie/optométrie). - Forte orientation client et patient. - Maîtrise de Salesforce. - Anglais niveau B2. Requirements - Des déplacements sont à prévoir sur tout le secteur mentionné. Benefits - Une diversité des missions confiées. - Une collaboration avec des équipes locales et internationales. - Un environnement stimulant et source de développement.

Role Description As a Dry Eye Pharmaceutical Sales representative, one will be responsible for covering a large territory and will focus on a defined target list of physicians/practitioners within the territory. One will also assure the needs of all partners are met within compliance guidelines while developing relationships and maintaining an active presence in the pharmaceutical community or associated organizations throughout the territory area of Queens, NY (Remote Field Based Position). A typical day will include: - Build disease awareness with key partners, validated understanding of treatment initiation processes, patient identification, etc. - Collaborate with partners, internally and externally, on prior authorization, payor restrictions, reimbursement stipulations, and patient referrals to support patient access. - Manage the sales budget and grow sales across the territory through development of impactful territory plan and engaging communications. - Employ business planning and local market knowledge to develop sales and customer networks. - Grow relationships and communications with all partners and communities to develop solid understanding of treatment algorithm and business dynamics within accounts. - Implement compliant and medically relevant programs to effect significant customer satisfaction and sales. - Cover and visit all customers in the area of responsibility according to their importance and potential. - Manage accounts for all business-related aspects (sales, negotiation, development, relation with owner and managers, define solutions for customer needs). - Develop excellent and fruitful relations with customers and opinion leaders. - Participate, develop, and conduct different meetings and events (congresses, round tables, trainings). - Establish and present action plans to achieve sales target. - Plan and track agreed account metrics and clearly communicate the progress of monthly/quarterly. - Keep constant touch on market evolution. - Coordinate trainings, informative programs, and product presentations. - Prospect the market for new accounts and identify growth opportunities. Qualifications - Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs.) - The ability to fluently read, write, understand, and communicate in English. - 2 Years of Relevant Experience - Territory: Queens, NY Requirements - Experience in sales account management. - Health Care Industry (preferred eye care pharmaceutical or medical device field). - Technical learning and agility. - High-energy, self-starter as well as collaborative team player. - Result oriented with strong drive to make it happen. - Willingness to challenge status quo. - Excellent communication and negotiation skills. - Self-control, self-confidence, reliability, strong business acumen and organization skills. - Driving license – category B. Benefits - Robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

• Lead / Support surgical freight initiatives • Be the SPOC / Project Lead for several transportation topics • Support with the preparation of the annual carrier budget + monitoring • Oversee the overall shipment flows • Cross collaboration with manufacturing sites, 3PL’s providers, and distribution centers on transfers and transportation needs between sites • Interface between Transportation SX and Global Transportation, APL Supply Chain HUB, EL Supply Chain / Logistics Operation, Warehouses, IT, etc. • Attend weekly orchestrator calls with the countries and stakeholders from other functions (S&OP, WH&D, Customer Operations) / lead and coordinate the transportation topics • Collaborate with our procurement team for RFQs and ad-hoc freight cost analysis • Perform “ad-hoc” analysis and on-going statistics • Active participation in continuous improvement process (CIP) by completing CIP projects to drive savings towards financial targets • Measure & improve service performance (on-time, OTIF…) • Resolve transportation routing errors, late pickups/deliveries • Support Global and Regional financial targets through operational excellence

• Ensure Alcon equipment at customer sites and demo equipment function effectively • Troubleshoot, diagnose, and repair equipment • Perform preventative maintenance and manage installations and upgrades • Lead planning and installation activities of Alcon connected products • Coordinate with customer’s IT and Alcon commercial teams • Establish and maintain a high level of customer satisfaction • Address customer concerns, quality assurance and medical safety issues • Maintain all administrative responsibilities in a timely manner • Assist Sales, Clinical and In-house Teams as needed • Manage inventory and keep accurate records

Role Description - Provide quality, professional responses to meet customer needs and satisfaction. - Solid problem-solving processes. - Communicate with customer on a daily basis. - Assure that all parts necessary for successful service repair are available. - Control spare parts inventory levels in trunk inventory. - Test repaired instrument in all operating modes and assure that repaired instrument operates at Alcon's specifications. - Install retrofits and instruct customers of resultant benefits and changes. - Diagnose operating problem with malfunctioning equipment. - Consult management on chronic or unusual problems. - Submit neatly completed paperwork in a timely manner. - Comply with all legal, regulatory, and ethical business requirements in executing the assigned roles and responsibilities as defined in the local regulation and the Corporate procedure. - Ensure reporting of all spontaneous adverse events (AE) and technical complaints for all Alcon Products according to respective SOP. Qualifications - Minimum: College degree or equivalent. - Preferred: B.A. degree in Electronic related. - Fluency in both written and spoken Korean and English. - Minimum: Experience group activity in college related to Electronics, Computer, Physics, or Robot engineering. - Preferred: 1-3 years of field experience in electronic medical Equipment or more than 5 years experience on servicing non-medical Equipment on field. Requirements - No reason for disqualification on overseas business trip. - Men are required or exempted from military service. Benefits - All applicants, except those who pass the final round, will be able to claim the return of the submitted employment documents during the period between 14 and 180 days from the date on which employment is confirmed. - Documents will be kept within 180 days after the announcement date of the final successful candidate, and expired documents will be destroyed under the Personal Information Protection Act. - If the application is submitted on the website or by e-mail, or if the applicant submits it voluntarily without our request, it shall not be returned in accordance with the proviso to Article 11 (1) of the Fairness of the Employment Procedure Act. - Applicants who wish to request the return of employment documents must submit a return request (Form 3 of the Enforcement Rules of the Act on the Fairness of Employment Procedures) by e-mail to the person in charge of employment.

• Achieve sales targets for specific accounts or territories • Promote and sell Alcon products through various sales activities • Develop relationships with key opinion leaders and high-volume users • Discover and develop new business opportunities • Execute a sales plan and strategy • Frequently visit customers and provide necessary support • Participate in and conduct events and meetings to update customers on products, services, and prices • Create and maintain a customer database • Conduct competitive market analysis to maintain Alcon's product market share and react to competition • Provide timely reports and ensure accurate documentation of sales activities and customer interactions according to company needs

• Build disease awareness with key partners • Collaborate on prior authorization and patient referrals • Manage sales budget and grow sales across territory • Develop sales and customer networks • Grow relationships with partners and communities • Implement compliant and medically relevant programs • Cover and visit all customers in the area • Manage accounts for all business-related aspects • Develop and conduct meetings and events • Establish and present action plans to achieve sales target • Plan and track account metrics • Keep constant touch on market evolution • Coordinate trainings and product presentations • Prospect for new accounts

• Develop and maintain peer-to-peer relationships with medical experts and key opinion leaders. • Support the development and adoption of Alcon products through evidence-based scientific exchange and seek external insights. • Provide general medical information in therapeutic areas to practitioners and Alcon associates and respond to unsolicited requests for medical information. • Engage in scientific discussions around Alcon product data. • Implement medical projects and navigate investigator trials from inception to publication. • Maintain thorough knowledge of Alcon products and current medical/scientific research. • Work with Med Info and Med Safety to resolve escalated product complaints and medical safety issues, and participate in adverse event reporting and safety responsibilities monitoring. • Direct human clinical trials, phases III and IV for company products under development, monitor adherence to protocols, and determine study completion. • Provide reporting information for reports submitted to regulatory agencies. • Serve as medical consultant to marketing, commercial or research project teams and government regulatory agencies, and act as consultant/liaison with other corporations under licensing agreements. • Sign off on product safety reviews. • Interface effectively with all other Medical Affairs functions and departments, including Commercial, Quality Assurance, Research and Development, Regulatory Affairs, Market Access, etc. • Work with integrity and compliance, observing laws, industry standards, and company policies.