• Identify and implement operational process and tool changes to enhance productivity and customer satisfaction. • Collaborate with operations, training, product, sales, marketing, business intelligence, and software teams to define and execute tool and process improvements. • Monitor metrics and surface early signals of inefficiencies or opportunities for improvement. • Establish partnerships with cross-functional teams to influence roadmaps that reduce inefficient demand and improve the customer experience. • Contribute to problem-solving by surfacing issues and helping to develop data-informed recommendations. • Support tracking of goals, metrics, and deliverables. • Share insights and observations that help evolve our field service strategy and execution over time. • Create and implement mechanisms to ensure and communicate progress, timing, and success of changes made in operational processes.

• Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment. • Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication. • Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes. • Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value. • Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence. • Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics. • Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact. • Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient.

• Support sales and manage development or delivery of integrated solutions • Accountable for project scope, cost, quality, and timeline milestones • Serve as a direct contact between customers and project stakeholders • Track project revenues, costs, expenses, and profits

• Own and operate the Controlled Unclassified Information (CUI) and CMMC compliance programs. • Conduct compliance assessments and reporting, integration of CUI/CMMC requirements. • Coordinate across business units, compliance teams, IT, and CUI Administrators. • Lead and maintain the enterprise CUI program to ensure compliance with laws and regulations. • Develop, implement, and maintain CMMC compliance strategies and policies. • Collaborate with stakeholders to define objectives, success metrics, and risk mitigation strategies. • Create and manage training for CUI/CMMC compliance. • Plan, coordinate, and lead security incident response for CUI incidents. • Prepare and deliver reports to senior leadership regarding program status.