Omnidian

• Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission. • You will own the "Last Mile" of our business, ensuring that our field service operations are synonymous with speed, safety, and uncompromising quality. • This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service Partners (FSPs) to meet our aggressive growth OKRs.

• Own the intake, triage, and resolution process for non-standard pricing requests, including making recommendations, identifying required approvals, and ensuring stakeholders are aligned on final decisions. • Apply deep C&I solar and O&M expertise to diagnose non-standard deal situations, determine what input is needed and from whom, and translate resolutions into clear, actionable guidance for Sales across both commercial and residential business lines. • Serve as the cross-functional coordination point for contract and redline questions with pricing or structural implications — identifying the right owners, running down answers, and synthesizing clear guidance so deals don't stall at the handoff between functions. • Proactively communicate status, risks, and blockers on complex deals to cross-functional stakeholders — not just when asked, but as a consistent habit that keeps deal velocity high and surprises low. • Identify and surface breakdowns in the pricing ecosystem, working with the right owners to close gaps and reduce the volume of deals that fall outside our pricing infrastructure. • Partner with Finance, Field Service, and Product to identify gaps in pricing model inputs and coordinate updates so that exceptions requiring manual intervention decrease over time. • Capture the structure, rationale, and outcome of non-standard deals as institutional knowledge, feeding patterns back to Finance and Product to improve pricing guardrails and future deal velocity. • Manage and develop a team of two, providing day-to-day guidance, coaching, prioritization support, and feedback. • Serve as the go-to internal reference point on C&I solar market dynamics and O&M service economics — synthesizing market knowledge, deal history, and competitive context into guidance that sharpens how Sales positions and prices. • Set priorities for the team, balance urgent deal support with longer-term process improvements, and build the team’s ability to diagnose pricing issues independently over time. • Create structure for team workflows, decision-making, and escalation paths so work moves forward with clarity and consistency.

• Develop, implement, and maintain a unified Health, Safety, Environment, and Quality program that covers worker safety, job site practices, PPE, and environmental considerations across multiple international jurisdictions. • Establish clear, standardized technical requirements for solar and storage repairs. Develop and implement post-repair validation processes to ensure all work is structurally sound, electrically compliant, and addresses the root cause of the system failure. • Define and champion professional conduct, communication, and onsite behavior standards for technicians representing our brand. Audit and improve customer touchpoints to ensure a seamless, high-satisfaction field service experience. • Establish clear safety and quality requirements, including 'Stop-Work Authority' and 'Quality Correction' protocols for both internal employees and third-party contractors. • Ensure all field activities and workmanship meet or exceed local building codes, electrical standards, and national regulations (e.g., OSHA and NEC in the US, Safe Work Australia, AS/NZS 3000, and equivalent European/Latin American standards). • Maintain a centralized, audit-ready library of all HSE policies, Quality Assurance (QA) checklists, SOPs, and technical repair instructions. Support the review of client Master Service Agreements (MSAs), safety exhibits, and quality SLAs. • Serve as the global point of contact for safety incidents and major quality/workmanship failures. Lead root-cause analysis (RCA) on field failures, coordinate corrective and preventive actions (CAPA), and implement updates to prevent repeat issues. • Develop, track, and report on global safety and quality metrics (e.g., leading/lagging safety indicators, First-Time Fix Rate, dispatch callbacks, and customer satisfaction/NPS). Use these data insights to shift the organization from reactive troubleshooting to preventive risk and quality management. • Partner cross-functionally with Legal, Operations, Partner Management, and Client Success to seamlessly integrate safety and quality metrics into day-to-day operations and service delivery workflows.

• Partner with the VP Finance to drive Omnidian's planning, forecasting, and financial reporting processes. • Own key components of the corporate financial model. • Support executive decision-making. • Help improve how the business measures and manages performance. • Lead monthly and quarterly forecasting across COGS and OpEx. • Analyze financial performance and explain key business drivers, risks, and opportunities. • Build reporting and analysis for executive leadership, Board meetings, and QBRs.

• Act as the primary day-to-day contact for assigned clients • Support the successful delivery of services in line with contractual obligations, SLAs, and KPIs • Work closely with operational, technical, scheduling, and support teams • Monitor performance against client contracts, SLAs, and KPIs • Manage service delivery issues, risks, and escalations • Prepare client reporting and operational performance insights • Support onboarding of new clients, projects, and service expansions • Identify opportunities for operational improvement and service enhancement

• Lead and manage all phases of the deal lifecycle from initial management meetings and Letter of Intent (LOI) through definitive agreements and closing. • Proactively identify and build strategic relationships with solar financiers, tax equity investors, and ESG-focused private equity firms to expand the company's footprint within capital markets. • Conduct deep financial analysis on the profitability and risk profiles of various security types and fund structures. • Collaborate with product teams to ensure the company’s performance guarantees meet the rigorous risk-assessment standards of Tier-1 banks and insurers. • Drive detailed integration plans for Finance, Operations, and G&A functions to ensure smooth transitions.

• Own the product roadmap and execution for the TPO business line. • Research, validate, and build product foundations for new residential business models. • Identify and evaluate opportunities in adjacent residential energy markets. • Work with Finance & Revenue Operations to develop and implement pricing models. • Apply deep product thinking to identify core business and partner friction points. • Work closely with Engineering, Go-to-Market, and Operations to ensure product alignment.

• Monitor, evaluate alerts and make informed recommendations to internal and external stakeholders. • Create and track service tickets to resolve system anomalies and support field service technicians. • Support client and customer communications, resolving escalated issues. • Onboard new assets in Omnidian’s platforms, ensuring technical specifications are accurately captured. • Produce performance reports for assigned clients and portfolios. • Assist with performance modeling and provide technical support to the sales team. • Participate in identifying and documenting best practices.

• Lead and coach RFSMs to meet performance and quality targets • Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth • Act as a primary escalation point for subcontractor and field issues • Ensure consistent execution of processes, workflows, and service standards • Lead onboarding and training efforts for new team members • Collaborate with internal teams to resolve service delays, escalations, or process gaps • Analyze service data to identify trends and recommend improvements • Ensure accurate tracking of service quality and subcontractor performance

• Sourcing and Vendor Support: Assist Procurement team in the generation, management, and comprehensive analysis of all Annual and Ad-hoc RFPs. • Facilitate and provide support in vendor discussions and negotiations with Field Service Providers (FSPs). • Contract Management & Database: Facilitate the end-to-end contract execution process for Field Service Partners, including updates and secure archiving. • Cost & Financial Modeling: Collaborate closely with cross-functional teams to develop accurate and complete cost estimates for all projects. • Advanced Data Management: Utilize functions in Google Sheets and Excel to manage and interpret large datasets. • AI Integration & Process Automation: Experiment with AI tools (e.g., Gemini, ChatGPT) for data mining and process automation. • Cost Reduction Initiatives: Assist Procurement Manager in designing and executing strategic projects aiming at achieving significant cost reductions.