Role Description Work directly with customers to help them create stunning websites through our CMS platform. - Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential. - Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations. - Help guide our product roadmap based on insights uncovered during hundreds of customer conversations. - Help create processes that improve efficiencies across our web team, both internally and externally. - Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure. - Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results. - Engage regularly with clients via email and phone, providing hands-on training for new features and platform updates. - Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face-to-face. Qualifications - Relationship-driven—building trust and maintaining strong client connections is central to your approach. - Critical thinker with a knack for creative problem-solving. - Strong sense of leadership, who takes pride in finding solutions and owning initiatives. - Strong written and verbal communicator, comfortable engaging with both customers and internal teams. - Able to manage multiple projects at once while staying organized and responsive. - Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive. - Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues. - Past experience working cross-functionally with teams like dev, marketing, or customer success is a major advantage. - Basic understanding of SEO best practices. - Experience with web-building platforms of any kind (e.g.; Squarespace, Wix, Wordpress). - Experience with GitLab or Salesforce is a plus—while we provide training, any prior exposure is helpful. - Experience with domain transfers is a plus—while we provide training, any prior exposure is helpful. - Bonus points for design skills (Photoshop, Figma). Benefits - We're a remote-first company that encourages our employees to work from where they're most productive. - We work in tight-knit teams to cultivate an ownership mentality. - We cherish curiosity and an obsession for details because we know these details are invaluable over the long run. - We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency. - Work anywhere in the world for up to 3 months! - We value families by offering a parental leave program. - We offer a work-from-home stipend. - Your birthday (and our company's birthday) is a day off! Company Description At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

• Lead relationships with foreign governments, including ministries of defense, space agencies, regulators, and embassy officials • Serve as senior company representative in international diplomatic, defense, and space forums • Build trusted sovereign partnerships to enable mission success and long-term collaboration • Partner with internal Government Relations to engage U.S. Government stakeholders, including the Department of State and Department of War • Ensure alignment with U.S. foreign policy, national security priorities, and regulatory frameworks • Navigate export control, security, and interagency processes impacting international operations • Lead in-country engagement strategies supporting deployment and sustainment of company systems and infrastructure • Develop and maintain relationships with national and local leaders supporting operational sites • Identify and coordinate in-country advisors, consultants, and partners to support execution • Partner with Engineering and Go-To-Market teams to enable international deployments • Support ongoing operational relationships to ensure continuity of site access and mission execution • Advise executive leadership on geopolitical, regulatory, and policy developments impacting global operations • Provide guidance on risk, timing, and strategy for international expansion • Shape policy positioning and engagement strategies to support long-term growth and market access • Support CEO and executive leadership in high-level international engagements • Develop briefing materials, strategic messaging, and executive positioning for government meetings • Represent the company in international forums, coalitions, and policy discussions • Partner with Business Development, Legal, Engineering, and Product teams to align international strategy execution • Ensure coordinated delivery of international initiatives across technical and commercial functions.

• Serve as the primary point of contact to respond to client inquiries, communicate Service Level Agreements (SLAs), and facilitate alignment meetings across internal business teams. • Partner cross-functionally to ensure client assets are accurately received, processed, and reconciled while investigating discrepancies to implement process adjustments. • Interpret client Master Services Agreements (MSAs) and Statements of Work (SOW), collaborate on project scoping, and oversee third-party vendors for warranty management and asset disposal. • Gather operational data to generate Quarterly Business Reviews (QBRs), manage monthly client invoicing, and submit accurate monthly settlement reports to Finance.

• Drive territory sales performance against defined business objectives • Develop annual territory plans using market and data insights • Manage key accounts and stakeholder engagement across your territory • Leverage data sources to shape effective territory action plans • Ensure compliance with regulatory, legal, and reporting requirements • Collaborate closely with alliance partners to achieve shared goals • Build strong networks across healthcare stakeholders in your region • Adapt plans based on evolving market dynamics and insights