Iron Mountain

Role Description Iron Mountain is seeking a motivated State, Local, and Education (SLED) Sales Acceleration Analyst to join our Sales Operations team. In this role, you will be responsible for providing critical administrative and operational support to the sales team, accelerating business processes, and maintaining an exceptional client experience. Our State, Local, and Education Sales Acceleration team is dedicated to driving pipeline efficiency, removing operational friction, and fostering seamless collaboration between our internal experts and public sector clients. What You’ll Do - Sales Support and Administration: Respond to incoming leads and inquiries promptly to maintain active deal momentum. - Intake & Process Management: Submit and manage internal intake forms required to smoothly onboard new business opportunities. - Market Intelligence: Conduct thorough research on potential prospects and upcoming Requests for Proposals (RFPs). - Internal Coordination: Maintain consistent communication and proactive follow-up with Account Executives (AEs) to ensure continuous deal progression. - Cross-Functional Collaboration: Partner directly with clients, Solution Architects, and internal Subject Matter Experts (SMEs) to deliver a superior customer experience. Qualifications - 1-3+ years of experience in sales operations, sales support, or a business analyst role. - Strong knowledge of public sector sales cycles, specifically within the State, Local, and Education (SLED) markets and Request for Proposal (RFP) processes. - Proven ability in operational coordination, stakeholder management, and delivering high-quality client engagement. - Excellent communication skills with the ability to collaborate effectively across Account Executives (AEs) and technical Subject Matter Experts (SMEs). - Exceptional organizational skills and a proactive approach to problem-solving and prospect research. Benefits - Competitive compensation and benefits aligned with your experience. - Flexible work options and alternative work arrangements to support work–life balance. - Comprehensive health, wellness, and retirement plans. - Generous paid time off and holiday schedules. - Abundant opportunities for continuous learning and professional growth. Company Description At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Role Description Iron Mountain is seeking a skilled and motivated Lead Enterprise Architect to join our Iron Mountain InSight team. In this role, you will be responsible for the delivery of a robust, Java-based services functionality within the Agile development lifecycle, ensuring the successful build and scaling of enterprise Java Spring Boot applications. The Iron Mountain InSight team is a collaborative, fast-paced group focused on leveraging cutting-edge cloud infrastructure and modern software architectures to build innovative, high-performance products. What You’ll Do - Microservices Development: Design and develop scalable, high-performance back-end microservices using Spring Boot tailored for a cloud-native environment. - Cloud Deployment & Orchestration: Manage the end-to-end deployment pipeline of services onto Google Cloud Platform-managed Kubernetes clusters using Docker and Helm charts. - Data Modeling & Optimization: Architect and optimize PostgreSQL databases to ensure data integrity through Atomicity, Consistency, Isolation, Durability compliance and maintain peak system performance under high load. - Cloud Native Optimization: Utilize Kubernetes features like ConfigMaps, Secrets, and Ingress to build resilient, secure, and self-healing applications. Qualifications - 7+ years of work experience in a technical engineering role with a direct, hands-on software development skill set. - Expert-level proficiency in Java (specifically Java 17 and above), with a deep understanding of object-oriented design, multithreading, and Java Virtual Machine tuning. - Extensive experience with the Spring Framework ecosystem, including Spring Boot for building Representational State Transfer Application Programming Interfaces, Spring Data Java Persistence API for relational database integration, and Spring Security for implementing robust authentication and authorization via Open Authorization 2.0 and OpenID Connect. - Practical experience with Google Cloud Platform services—including Google Compute Engine, Google Cloud Storage, Cloud Structured Query Language, and Identity and Access Management—to deploy and manage scalable applications. - Strong hands-on experience with containerization using Docker and managing Kubernetes pod lifecycles, service discovery, horizontal scaling, and manifests. - Required technical exposure to continuous integration and continuous delivery tools including GitLab, Git, and Jenkins, alongside any Java Integrated Development Environment. - Proven ability to be self-directed, solve complex problems, and communicate effectively with remote team members across various locations within the United States. - Exposure to Elasticsearch or any non-relational database is a distinct advantage. - Bachelor of Science in Computer Engineering, Computer Science, or a related field from an accredited or recognized university. Benefits - Location: Fully remote work. - Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment. - Empowering Your Balance: Flexible vacation plan and flexible schedules to support your personal and professional well-being. - Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale. - Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.

Role Description Iron Mountain is seeking a strategic and experienced Senior Manager, Benefits (Regional Lead) to join our Global Total Rewards team. In this role, you will be responsible for driving regional benefits strategy, leading a high-performing team, and ensuring the financial sustainability and compliance of all benefit programs across Europe, the Middle East, and Africa (EMEA). You will join a dynamic and collaborative Total Rewards team dedicated to fostering an inclusive and competitive employee experience that supports our "Mountaineers" across the globe. What You’ll Do - Drive Regional Strategy: Act as a transformative leader driving benefits design and delivery across your region. - Lead & Mentor: Represent and lead an effective regional benefits team, providing mentorship and guidance to help team members reach their full potential while fostering a culture of continuous learning. - Ensure Design & Accountability: Hold overall accountability for the design and delivery of compliant, financially sustainable benefits, including paid and unpaid time-off programs. - Collaborate Globally & Locally: Report to the Sr. Director of International Benefits. Represent the regional benefits team and partner with key local HR, procurement, finance, and business leaders. - Align with Corporate Frameworks: Ensure team members understand core design principles and their alignment with the broader business strategy and global framework. - Manage Renewals & Financials: Lead annual plan renewals, including plan design, cost-sharing strategies, funding recommendations, and overall budget management in partnership with leadership. - Leverage Data Analytics: Use data to understand cost drivers, mitigate risks, and identify opportunities to optimize financial cost management. - Maintain Compliance & Governance: Ensure strict compliance, strong financial controls, and accurate plan documentation, filings, audits, and required notices across all country-specific and local regulations. - Drive Operational Excellence: Set the framework for delivering a "frictionless" employee experience, ensuring timely issue resolution and robust controls around eligibility, billing, and data feeds. - Support HR M&A & Benchmarking: Establish controls and governance to act as an active partner on all M&A activities. Benchmark all benefits and wellness areas to evaluate and evolve our competitiveness within the changing total rewards landscape. - Manage Strategic Vendors: Partner with global brokers to establish strong governance. Manage vendors effectively against key performance indicators (KPIs) to deliver clear, engaging employee education and decision support. - Deliver Clear Communications: Communicate effectively with local stakeholders, HR partners, leadership, and Mountaineers to market benefit programs and convey plan changes clearly. - Standardize Operations: Enforce accurate documentation, process flows, standard operating procedures (SOPs), and program reporting for audits and leadership updates. Qualifications - Progressive experience in benefits strategy and administration. - Proven people management and team development skills. - Full professional proficiency (written and oral) in English. - Experience leveraging benefits technology platforms and people analytics to drive insights, improve decision-making, and elevate the employee experience. - A change-management mindset with the relationship-building and influencing skills necessary to drive regional benefits transformation. - Deep understanding of the financial metrics and drivers that impact program costs. - An outcome-oriented operational approach with the ability to act decisively and deliver results. - Strong capability to develop and execute clear, concise strategic benefits communications that make it easy for Mountaineers to understand and utilize their benefits. Benefits - Flexible work options to support a healthy work–life balance. - Comprehensive health, wellness, and retirement plans. - Opportunities for continuous learning and professional growth within a global organization.

Role Description Iron Mountain is seeking a visionary and motivated Senior AI Process Architect to join our Global Strategy and Planning team within the Marketing function. In this role, you will be responsible for serving as the lead engineer of our marketing Artificial Intelligence orchestration engine, transforming manual, fragmented processes into a resilient, autonomous ecosystem. You will act as a "Builder-Strategist" who navigates ambiguity to move our marketing function from reactive stability to predictive agility. As a key member of the Global Strategy and Planning team, you will collaborate closely with stakeholders across Marketing and the broader Enterprise to shape the future of Artificial Intelligence-native marketing. What You’ll Do - System and Agentic Architecture: Design and implement autonomous agents that execute multi-step tasks across integrated systems, auditing the existing marketing technology stack to identify friction points and implement Artificial Intelligence workflows that reduce latency and operational costs. - Strategic Synchronization and Performance: Work with key stakeholders across Marketing and the Enterprise to define and track "New Standard" Key Performance Indicators, ensuring all Artificial Intelligence initiatives have clear business buy-in, adoption plans, and alignment with the broader Enterprise framework. - Governance and Policy Encoding: Translate brand and legal rules into codified constraints to ensure compliance with defined audit requirements, designing "privacy-by-design" workflows that respect Personally Identifiable Information boundaries and consent flags at the architectural level. Qualifications - 3 to 5 years of professional experience in data architecture, marketing operations, revenue operations, or Artificial Intelligence / Machine Learning product management, with a preference for experience collaborating within a global enterprise. - Strong knowledge of Agentic Engineering and Governance. - Proficiency in designing multi-agent systems and autonomous workflows using process-modelling tools, orchestration frameworks, and integration platforms, alongside a proven track record of deploying Large Language Model applications within a commercial setting. - Proven ability in Stakeholder and Project Management. - Advanced capability to secure buy-in from non-technical leaders, navigate between Marketing and Information Technology, and manage the end-to-end lifecycle of projects to ensure timely delivery and operational stability. - Strategic Communications Skills: A demonstrated ability to translate technical complexity into clear business outcomes and executive-level insights. Benefits - Location: Colombia. - Competitive compensation and benefits aligned with the experience. - Flexible work options/alternative work options to support work–life balance. - Comprehensive health, wellness, and retirement plans. - Opportunities for continuous learning and professional growth. Call to Action If you are ready to pioneer the future of AI-driven marketing operations and build cutting-edge autonomous ecosystems, we want to hear from you. Apply today to join the Iron Mountain team! Category Marketing

Role Description Provide proactive Employee Relations Leadership to North America field locations for all business lines in assigned territories. Maintain effective relationships with business partners in order to drive business results through dynamic and positive workforce experience strategies. Proactively identify, develop, and implement tools, resources, and solutions that help shape a positive employee experience. Ensure consistent practices and decision making in employee relations within North America in order to mitigate risk and promote a strong, ethical and motivating environment. What You’ll Do - Identifies and recommends strategies to address current and future Employee Relations and retention needs. - Participates in projects to develop workforce experience best practices and propose new/modified programs and policies to better organizational needs. - Manages and reports on identified metrics that support company proactive employee relations strategies. (Time Spent 10%) - Provide Employee Relations leadership by ensuring compliance to company policies and practices and federal, state and local laws; respond to field inquiries and direct resources that can assist or accelerate issue resolution. - Provide direct reactive ER support through case managers when appropriate. - Assure appropriate departments are involved and apprised as necessary, such as Global Investigations, Global Risk & Safety and senior leadership. - Stay current on strike actions, labor/culture issues, and the potential outreach to sympathizers. - Maintain visibility with petition filings, labor organizing activities and political movement that has the potential to impact Iron Mountain’s labor strategy and landscape. (Time Spent 35%) - Conduct complex investigations and mitigate risk by ensuring compliance with EEOC, DOL and NLRB policies. (Time Spent 5%) - Conduct formal (ERL Class Series, Performance Management) and informal (Change Management, Conducting Difficult Conversations) training for front line leaders. - Serve as advocate and advisor for front line supervisors and managers. (Time Spent 10%) - Serve as ER hourly employee “advocate” through proactive (Roundtable Facilitation, Transportation Ride Alongs, etc.) and reactive (Dispute Resolution, Open Door, Ethics Hotline) behaviors. - Drive resolution of all open issues in a timely and professional manner. (Time Spent 10%) - Champions Company, Area and Territory initiatives by business line. - Function as a liaison between the business and Employee/Labor Relations team to foster partnership in support of the business. - Work with HR leadership to develop communications and deliver compelling, honest talk tracks that inspire and motivate employees. (Time Spent 10%) - Functions as a liaison with HRBP’s and COE’s to assist in driving company programs and policies, including culture initiatives, annual talent calibrations, etc., that advance organizational and employee growth. (Time Spent 10%) - Work in partnership with Labor Relations team on both proactive and reactive Employee Relations strategies as needed including Business Continuity Planning strategy and partnering with Global Safety & Risk. (Time Spent 10%) Qualifications - Demonstrates a minimum of 5-8 years of HR and/or Employee Relations experience. - Possesses broad knowledge of all internal HR programs and services. - Ability to understand and interpret state and federal laws associated with employee relations, including, but not limited to, FMLA, ADA and NLRB and EEOC case ruling. - Ability to communicate and present effectively to all levels of the organization, in particular front line leadership and non-exempt employee groups. - Has a strong sense of urgency in both solving problems and defining problem solutions to mitigate future risk and issue recurrence. - Proven skills in Google Suite products to include, Google Docs, Google Sheets, and Google Slides. - Possesses basic understanding of the business units and financials; candidates must be able to read a P & L and understand the key measures of success for assigned business units. - Trusted advisor and advocate; provides strong direction when resolving issues and delivering positive and proactive ER strategies. - Thinks at all levels (exempt and non-exempt) when resolving issues; provides consistent, realistic and empathetic communication that is understood and acknowledged by business leaders and hourly staff. - Ability to be seen as a trusted advisor and subject matter expert by hourly and exempt territory leadership by building relationships with leaders and instilling confidence through exceptional performance. Benefits - Competitive compensation and benefits aligned with your experience. - Paid time off and holidays to support a healthy work-life balance. - Comprehensive health, wellness, and retirement plans. - Opportunities for continuous learning and professional growth to help you reach your career goals.

Role Description Iron Mountain recherche un(e) Représentant(e) commercial(e) sédentaire – Grands Comptes motivé(e) et axé(e) sur les résultats pour rejoindre notre équipe de vente sédentaire. Dans ce rôle, vous serez responsable de la génération de nouveaux revenus nets en prospectant de grandes entreprises au sein d'un portefeuille de clients attribué et en concluant des opportunités transactionnelles. Vous rejoindrez une équipe dynamique et collaborative, dédiée à l'établissement de la présence d'Iron Mountain dans nos nouveaux locaux de Tampa et au développement de notre succès dès le départ. - Gérer l'intégralité du cycle de vente, de la qualification des prospects à la clôture des contrats, en vous concentrant sur les opportunités transactionnelles de moins de 25 000 $ et en atteignant les objectifs de quota de vente mensuels. - Collaborer avec les ingénieurs commerciaux de terrain (Field Sales Account Executives) et les experts techniques (Sales Subject Matter Experts) pour exécuter les stratégies de compte et aligner les solutions sur les objectifs commerciaux des clients. - Assurer la conformité avec les normes de l'entreprise en enregistrant toutes les activités dans Salesforce et en gérant les réponses aux appels d'offres (RFP) ainsi que les accords de niveau de service (SLA). Qualifications - 3 à 5 ans et plus d'expérience dans la vente interentreprises (B2B) auprès de grands comptes. - Une solide connaissance des processus de vente complexes, de la vente virtuelle via des plateformes vidéo et des systèmes de gestion de la relation client (CRM) comme Salesforce. - Une capacité éprouvée en prospection sortante, appels à froid (cold calling) et négociation avec des décideurs clés pour surmonter les objections. - Un esprit stratégique pour aligner les efforts de vente sur les objectifs de l'entreprise, combiné à une grande résilience et un esprit axé sur les résultats. Benefits - Lieu : À distance (Télétravail). - Mode de travail : Entièrement à distance / Télétravail à temps plein. - Une rémunération et des avantages sociaux compétitifs, alignés sur votre expérience professionnelle. - Des régimes complets de santé, de bien-être et de retraite pour soutenir votre bien-être à long terme. - Des opportunités d'apprentissage continu et d'évolution professionnelle au sein d'un leader mondial du secteur.

• Compliance & Vendor Oversight: Oversee the timely and accurate filing of all federal, state, provincial, and local payroll tax returns—including Form 940, Form 941, Form W-2, and Canada Forms—by our outsourced payroll and settlement vendors. • Account Reconciliation & Auditing: Perform regular plausibility audits and reconciliations of employee and employer payroll tax setups to identify and resolve discrepancies, while completing tax returns and requesting payments for Canada Workers' Compensation and other agency-related taxes. • Agency Liaison & Problem Resolution: Act as the primary point of contact for tax authorities to handle notices, audits, and new tax identification number registrations, while directly addressing executive escalations and stakeholder inquiries. • System Optimization: Partner with internal teams and our tax preparer to thoroughly test and implement mandatory tax updates within our Workday payroll system. • Reporting & Strategic Support: Prepare periodic trend reports regarding tax liabilities and potential financial impacts for senior management, while supporting corporate activities such as mergers and acquisitions.

Role Description Iron Mountain is seeking a dynamic and experienced Outsourced Operational Project Manager to join our team. In this role, you will be responsible for leading end-to-end operational project delivery, optimizing warehouse space and workflows, and strictly enforcing secure material handling and chain-of-custody protocols across logistics and records management environments. What You’ll Do - Lead End-to-End Project Delivery: - Define project scope, goals, and deliverables to create comprehensive project plans. - Manage resource allocation, budgeting, and risk mitigation from kickoff to completion. - Tracking, Reporting & Validation: - Establish and monitor clear performance metrics. - Deliver transparent status updates to stakeholders. - Perform data validation to ensure inventory accuracy and operational compliance. - Ensure Compliance & Secure Asset Handling: - Oversee high-security data destruction and facility consolidations. - Ensure all project activities strictly adhere to corporate security mandates, local safety regulations, and privacy laws. Qualifications - 5+ years of proven project management experience within a matrixed operations, logistics, warehouse, or records management environment. - Strong knowledge of enterprise project management tools and Warehouse Management Systems (WMS). - Solid financial acumen regarding project health and profit margins. - PMP (Project Management Professional) or Lean Six Sigma certification is highly preferred. Benefits - Salary Pay Range: $95,000 - $120,000. - Annual bonus: 5% per year. - Location: Remote (USA). - Comprehensive health, wellness, and retirement plans. - Flexible annual leave program to support a strong work-life balance. Company Description At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Role Description Iron Mountain is seeking a transformational storyteller to redefine how our platform innovation is perceived by the global market. In this role, you will look across a vast landscape of technical capabilities to find the underlying story that connects our technology to the real-world success of our customers. Reporting to the Director of Product Marketing (Digital Business Unit), you will have the foundational opportunity to build our technical GTM strategy from the ground up. You will forge our platform modules and services into a unified, outcome-centric narrative that inspires our customers and empowers our partners. We are looking for a change agent to establish InSight DXP as the benchmark for excellence in content intelligence. The Opportunity This is a pioneering role for a strategist ready to shape market categories. You will define the technical narrative for our unique service + software + AI business model. We are looking for a high-agency leader to redefine how our innovation is perceived and establish InSight DXP as the undisputed authority in the market. You will ensure that our IT buyers, global systems integrators, and hyperscale partners understand how InSight DXP automates complex workflows and improves decision-making across the enterprise. Key Responsibilities - Platform Narrative & Market Leadership: Architect the buyer-focused technical narrative for InSight DXP to define our market category and establish industry leadership. - GTM Strategy & Sales Empowerment: Act as a strategic technical product marketing lead for platform launches, partnering with Product, Program Management, and Enablement teams to orchestrate the GTM blueprint. - Analyst Influence & Category Perception: Proactively shape how the market defines our space through industry analyst briefings. - Market & Buyer Intelligence: Own the definition of our ideal customer profile and buyer personas to ensure value-first thinking is baked into the product roadmap. - Stakeholder Empowerment: Ensure our global sales teams, systems integrators, and hyperscaler partners have high-fidelity technical content optimized for action. Measuring Success - Sales Impact & Field Readiness: Increase win rates in competitive bake-offs by delivering high-fidelity technical evidence. - Narrative Authority & Awareness: Drive broader customer awareness and engagement among IT leaders through high-impact storytelling. - Analyst & Market Placement: Improved placement and representation of our technical capabilities within key industry reports. - Share of Voice: Improved discoverability and authority of our technical product information across professional search and AI discovery tools. Qualifications - Experience: 7–10+ years in Product Marketing, Sales Engineering, or Product Management. Experience as a Technical Product Marketing Manager for a B2B SaaS platform is highly preferred. - Pioneer Mindset: A "build from the ground up" mentality with a track record of creating strategic narratives and driving GTM approaches in fast-paced, matrixed environments. - Technical & Commercial Fluency: Deep understanding of enterprise cloud architecture and the IT ecosystem. - Strategic Communication: Exceptional ability to tailor technical narratives for diverse audiences. - Analyst & Industry Exposure: Proven experience supporting or leading analyst briefings. - Insights & Data Fluency: Ability to synthesize qualitative customer feedback and quantitative market data.

• Lead and Develop People: Inspire, coach, and mentor a regional team of Customer Value Managers to drive high performance, manage team goals, and maintain close alignment with organizational objectives. • Manage Customer Relationships: Oversee regional client satisfaction, establish clear post-implementation success plans, and deliver high-level enablement support to maximize user adoption and customer loyalty. • Drive Revenue Growth: Utilize strong business acumen to proactively identify upsell and cross-sell opportunities, protect existing revenue through successful renewals, and run data-driven quarterly business reviews to assess product performance. • Optimize Operations & Collaboration: Partner cross-functionally with Sales, Support, and Product teams to ensure a seamless customer journey, while driving process optimization efforts to streamline regional workflow efficiency.