• Serve as the primary point of contact to respond to client inquiries, communicate Service Level Agreements (SLAs), and facilitate alignment meetings across internal business teams. • Partner cross-functionally to ensure client assets are accurately received, processed, and reconciled while investigating discrepancies to implement process adjustments. • Interpret client Master Services Agreements (MSAs) and Statements of Work (SOW), collaborate on project scoping, and oversee third-party vendors for warranty management and asset disposal. • Gather operational data to generate Quarterly Business Reviews (QBRs), manage monthly client invoicing, and submit accurate monthly settlement reports to Finance.

• Drive territory sales performance against defined business objectives • Develop annual territory plans using market and data insights • Manage key accounts and stakeholder engagement across your territory • Leverage data sources to shape effective territory action plans • Ensure compliance with regulatory, legal, and reporting requirements • Collaborate closely with alliance partners to achieve shared goals • Build strong networks across healthcare stakeholders in your region • Adapt plans based on evolving market dynamics and insights

• To supervise the operation of multiple teams of examiners and technical staff for liability claims for clients; • To monitor colleagues' workloads, provide training, and monitor individual claim activities; • To provide technical/jurisdictional direction to examiner reports on claims adjudication; • To maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims. • Identifies and advises management of trends, problems, and issues as well as recommended course of action. • Provides technical/jurisdictional direction to examiner reports on claims adjudication. • Compiles reviews and analyzes management reports and takes appropriate action. • Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards. • Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal. • Reviews reserve amounts on high cost claims and claims over the authority of the individual examiner. • Monitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client. • Maintains contact with the client on claims and promotes a professional client relationship; • Assures that direct reports are properly licensed in the jurisdictions serviced. • Ensures claims files are coded correctly and adequate documentation is made by claims examiners.

• Serve as the primary liaison between New Relic’s internal sales leadership and AWS/MSFT partner sales teams. • Drive the day-to-day co-sell motion, mapping accounts, identifying new logos, and accelerating existing deals via AWS Marketplace and Azure Marketplace. • Build and execute regional partner plans that generate qualified pipeline, leveraging cloud provider funding programs, incentives, and credits. • Cultivate deep, trusted relationships with AWS and MSFT Partner Development Managers (PDMs), Cloud Account Managers, and field sales leadership. • Educate cloud partner sales teams on New Relic’s value proposition, ensuring we are top-of-mind for cloud migration, modernization, and observability initiatives. • Own and lead Quarterly Business Reviews (QBRs) with internal sales leaders and cloud partner stakeholders to track KPIs, pipeline health, and strategic wins. • Navigate and optimize cloud marketplace listing mechanisms, private offers (CPPO/MPO), and cloud consumption commitments (EDPs/MACC).