• Own the relationship with FFM’s Corporate Accounts • Ensure adherence to Contractual and Commercial Conditions • Create sustainable long-term relationships, built on Customer Service Excellence • Maximise sales & profitability of all accounts within your portfolio • Identify and develop client objectives through working with senior stakeholder relationships • Deliver excellent customer service & account management to allocated account portfolio • Ensure the customer requirement are fully specified, understood and communicated • Visit customers, as appropriate, and build effective relationships with key stakeholders across all levels of the customer’s organisation • Provide regular and accurate reporting as required on activity and maintain the CRM database

Role Description The Director, Partnerships & Channel Sales, US is responsible for building, scaling, and leading the organization’s US partnerships and channel ecosystem. This individual will develop high-impact alliances, drive indirect revenue growth, and expand market reach through strategic partners. This role plays a critical part in shaping the company’s go-to-market strategy by identifying, onboarding, and enabling partners who accelerate growth and deliver customer value. Duties and Responsibilities: - Develops and executes a comprehensive partnerships and channel sales strategy aligned with company growth objectives. - Identifies, recruits, and onboards strategic partners, including resellers, distributors, technology partners, and system integrators. - Builds and manages a high-performing partner ecosystem that drives measurable revenue impact through operational rigor and nurturing partner relationships to maximize partnership potential. - Establishes and optimizes partner programs, including incentives, enablement resources, and performance metrics. - Collaborates cross-functionally with Sales, Marketing, Product, and Client Experience teams to ensure partner alignment and success. - Negotiates and structures partnership agreements to maximize mutual value. - Increases top of funnel opportunities to support organizational Sales targets. - Tracks, analyzes, and reports on partner performance, pipeline, and revenue contribution. - Champions data integrity across our GTM platforms (Salesforce, Gong, Monday.com). - Leads, mentors, and develops a partnerships and channel sales team (if applicable). - Represents the organization at industry events, conferences, and partner engagements. - Ability to work EST or CST business hours. Qualifications - 5-10+ years of experience in partnerships, channel sales, business development, or related fields. - Demonstrated experience managing partnerships and channel sales within CRM system (Salesforce preferred). - Demonstrated success in building and scaling partner ecosystems and driving indirect revenue growth. - Strong understanding of channel sales models, including reseller, referral, OEM, and alliance partnerships. - Experience in SaaS, technology, or other high-growth environments preferred. - Exceptional relationship-building, negotiation, and communication skills. - Strategic mindset with strong analytical and problem-solving capabilities. - Ability to operate effectively at both strategic and tactical levels in a fast-paced environment. - Prior experience leading and developing high-performing teams is preferred. - Prior experience within Financial Services or Healthcare industry is preferred. - Prior experience implementing a partner tiering framework is preferred. Requirements - Growth in channel-sourced and influenced revenue. - Expansion and quality of the active partner network. - Systematic, analytical approach to partner development. - Partner pipeline generation and conversion rates. - Tech savvy, able to adapt to emerging technologies. - Partner engagement, enablement, and retention. - Time-to-productivity for newly onboarded partners. Education - Bachelor’s Degree from an accredited college or university in the related field - Required. Experience - 5-10 years of experience in partnerships, channel sales, business development, or related fields - Required.

Role Description Are you the kind of person clients trust the moment they meet you? Do you spot a problem before it happens, and fix it before anyone has to ask? HelpGrid helps fast-growing e-commerce brands (think health & wellness, supplements, pet products, and DTC) deliver world-class customer experiences. We're looking for an Account Manager to own client relationships, drive growth, and become an indispensable partner to the brands we support. This isn't just a support-ticket role. You'll build real relationships, dig into account data to find opportunities clients haven't even thought of yet, and be the person who makes things happen. - A portfolio of e-commerce clients you'll know inside and out - Proactive growth strategy for your accounts, not just reactive problem-solving - Cross-functional collaboration to get your clients what they need, fast Qualifications - Fluent in both English and Portuguese (Mandatory) - 3+ years of Account Management, Customer Success, Client Services, or similar client-facing experience - Strong relationship management and communication skills - Experience interpreting data and using metrics to guide client conversations - Highly organized with the ability to manage multiple priorities simultaneously - Self-starter with excellent problem-solving skills and a proactive mindset - Ability to work independently while collaborating across cross-functional teams Requirements - Real ownership over client relationships from day one - Performance-based commission on top of base salary - Remote-first culture with a genuine support system (you'll be paired with an experienced teammate during onboarding) Benefits - Full-Time contract - Location: Remote - Working Hours: 9:00 AM – 6:00 PM US Eastern Time Company Description HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. Last year alone, our work generated over $35 million in additional revenue for our clients. What began as a small support team has grown into a technology-enabled revenue engine. We have built proprietary tools that optimize customer conversations, improve operational efficiency, and increase revenue for our clients. As we continue to grow, we're expanding our technology and AI capabilities while maintaining a customer-first approach built on trust, partnership, and measurable business impact. Equal Opportunity Employer: HelpGrid is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, ancestry, national origin, religion, gender, gender identity, sexual orientation, marital status, age, disability, or any other protected characteristic.

• Hit the Numbers: Deliver monthly and quarterly sales targets by unlocking growth across assigned accounts by utilizing retail selling methodologies and executing customer plans • Lead with Impact: Manage and inspire a team of full-time and part-time Merchandiser from hiring and coaching to performance development • Drive Execution Excellence: Ensure flawless rollout of sales priorities and merchandising programs in-store • Consult & Sell: Provide expert, on-site sales consultation to customers, securing incremental opportunities and executing HQ programs • Plan for Growth: Tailor data-driven sales strategies to store demographics and customer needs to fuel territory expansion • Build Relationships: Cultivate strong partnerships with store personnel to identify opportunities and deliver top-tier service • Optimize Resources: Strategically deploy merchandizers and order writers to maximize shelf impact and sales volume • Champion Store Success: Oversee product ordering, display execution, and unsaleables management in collaboration with Full-Time Order Writers (FTOWs) • Own the Cadence: Design and execute a smart store schedule to strengthen relationships and drive results. • Stay Safe & Compliant: Operate within Mondelēz International’s safety and operational guidelines