HelpGrid

• The Full Sales Cycle: Managing warm leads from the initial hello to the final "yes." • Relationship Building: Quickly establishing rapport with US-based prospects to understand their needs. • Strategic Selling: Mastering the art of upselling and cross-selling to maximize every interaction. • Data Integrity: Maintaining a clean CRM to ensure no opportunity falls through the cracks. • First 30 Days: Complete our intensive sales training, master the product scripts, and begin hitting your daily call volume targets. • Day 90 and Beyond: Consistently meet or exceed monthly conversion targets

Role Description We are scaling our US operations and need high-energy business-to-consumer (B2C) closers to turn warm leads into long term customers. At HelpGrid, you aren’t just making calls; you are the driving force behind our revenue growth and the first point of connection for our US based clients. If you thrive in a fast-paced environment and love hitting targets, this opportunity is for you. What You’ll Own - The Full Sales Cycle: Managing warm leads from the initial hello to the final "yes." - Relationship Building: Quickly establishing rapport with US-based prospects to understand their needs. - Strategic Selling: Mastering the art of upselling and cross-selling to maximize every interaction. - Data Integrity: Maintaining a clean CRM to ensure no opportunity falls through the cracks. What Success Looks Like - First 30 Days: Complete our intensive sales training, master the product scripts, and begin hitting your daily call volume targets. - Day 90 and Beyond: Consistently meet or exceed monthly conversion targets and maintain high CSAT (Customer Satisfaction) scores by providing value-driven solutions. Qualifications - Proven Sales Experience: Experience in BPO/Call Center environments preferably supporting U.S. campaigns within industries such as Telecom, SaaS, Insurance, or similar high-volume sales environments. - Objection Handlers: You don't see a "no" as a dead end, but as a challenge to find a better solution. - Tech Savvy: Comfortable navigating CRMs and multiple tools while maintaining a high-energy conversation. - Strong Communication Skills: Excellent verbal English skills with the ability to adapt naturally to various personas. - Results-Driven: You enjoy targets, performance metrics, and being rewarded for strong results. Who Thrives Here - Competitive but coachable - Self-motivated and disciplined - Energised by targets and incentives - Positive under pressure - Hungry to grow your earnings and career What’s In It For You - Uncapped Earning Potential: Enjoy a competitive base pay and uncapped commissions. - Work-Life Balance: - Fully Remote: Work from the comfort of your home office - Two (2) Consecutive Days Off each week - Paid Time Off and Holiday Pay - Fully-Paid Training - Career Growth: We prioritize internal promotions; your success here leads directly to leadership or specialist paths. - Culture of Recognition: From “Top Performer” awards to shout-outs in our high-energy team huddles, plus exciting performance-based rewards and recognition experiences for top achievers. Interview Process - Recruiter Screen: A quick chat to discuss your sales background and goals. - Mock Call / Roleplay Interview: Show us your skills in a simulated sales scenario. Meet your future leader and discuss the team's vision. Company Description HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. Last year alone, our work generated over $35 million in additional revenue for our clients. What began as a small support team has grown into a technology-enabled revenue engine. We have built internal tools to optimize customer conversations, scale operations, and deepen engagement, and we are now evolving those tools into software products powered by AI and automation. Join us and help build the future of remote sales. We are an Equal Opportunity Employer! We are committed to equality of opportunity, welcoming diverse candidates, and promoting a work environment free from discrimination on grounds of race, colour, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital status, family status, national origin, age, or physical impairments.

Role Description This role exists to build the technical backbone that finally unifies our data. The Data Engineer will establish the structures, standards, and pipelines that turn scattered information into a trusted, governed, and scalable ecosystem. By creating proper schemas, mapping logic, and automated ETL processes, this role ensures that every team, from Operations to Finance to Analytics, can work with accurate, dependable data. We’re looking for a builder: someone technical, meticulous, and systems‑driven who can architect a long‑term foundation for how data flows, transforms, and supports our business decisions. What You’ll Do - Data Architecture & Schema Design - Evaluate and restructure existing data architecture to support scalability and performance. - Design new schemas, relationships, and data models that align with business logic and analytics needs. - Build and maintain a HelpGrid-centric data layer that consolidates fragmented sources into a central structure. - Provide strategic guidance on how data should be organized, named, and modeled for long-term sustainability. - Establish best practices for schema versioning, documentation, and change control. - ETL / ELT Development - Design and implement the company’s first ETL framework, defining how data is extracted, transformed, and loaded from multiple sources. - Build automated, reliable pipelines that move data from the centralized database and external tools (ClickCRM, Twilio, LeadLoop, Finance, etc.) into analytics-ready structures. - Standardize transformation logic to clean, normalize, and enrich data for business use. - Implement pipeline monitoring, error handling, and validation for data quality assurance. - Workflow Optimization & Advisory - Provide architectural and workflow recommendations for how data should flow between systems and teams. - Define how analysts should access, refresh, and use data safely and consistently. - Partner with the Data & Analytics Manager to align the engineering roadmap with BI and reporting priorities. - Develop scalable, reusable scripts and frameworks that simplify ongoing data management. - Integration & Performance Optimization - Integrate data from internal and third-party platforms into a centralized environment. - Optimize query and pipeline performance for high-volume operations. - Build APIs or microservices for data synchronization and access. - Collaborate with DevOps to ensure infrastructure stability, backup policies, and monitoring. - Governance, Security, & Documentation - Document data lineage, schema definitions, and system dependencies. - Implement data access controls, validation checks, and compliance standards. - Maintain transparent documentation for analysts, developers, and leadership. - Promote data stewardship and governance best practices across departments. Qualifications - 3–5 years of experience in data engineering, architecture, or backend development. - Proven success building or restructuring data environments for scalability and reliability. - Strong command of SQL and at least one programming language (Python, NodeJS, or similar). - Experience designing and implementing ETL/ELT frameworks from scratch. - Hands-on experience with data warehouses or data lakes (Azure, Microsoft Fabric, Snowflake, or AWS Redshift). - Solid understanding of data modeling principles, including star schema and normalization. - Familiarity with APIs, data validation, and version control (Git). Preferred Skills - Experience with Clickhouse, Redis, or Cassandra. - Familiarity with BI tools like Power BI, Looker, or Tableau. - Experience with orchestration tools (Airflow, Docker, Kubernetes). - Strong documentation habits and systems-thinking skills. - Ability to translate technical concepts into clear recommendations. Location Remote Department Data & Analytics Reports To CEO Note During onboarding and probation, this role will work under the guidance of the current Data / Product Manager (interim supervisor). Employment Type Full-Time

• Help take full ownership of people operations, organizational effectiveness, and workforce strategy across the company. • Act as the operational driver of the people function, ensuring HR systems, processes, and initiatives are structured, measurable, and tied to business performance. • Own and continuously improve core HR processes including onboarding, performance management, team member relations, and offboarding. • Ensure HR operations are structured, scalable, and consistently executed. • Identify gaps, inefficiencies, or inconsistencies and drive improvements. • Maintain high standards of compliance across global teams, contractor agreements, and internal policies. • Build or redesign HR systems, frameworks, and workflows from the ground up. • Own HRIS strategy, including implementation, optimization, and ongoing effectiveness.

Role Description HelpGrid is seeking an HR Manager to take full ownership of people operations, organizational effectiveness, and workforce strategy across the company. This is not a traditional HR role focused only on administration or support only. In this role, you will act as the operational driver of the people function, ensuring that HR systems, processes, and initiatives are structured, measurable, and directly tied to business performance. This position is best suited for someone who cares about people, understands both strategic HR and operational execution, and who thrives in fast-moving environments where they are expected to build, optimize and advise; not just support. Key Responsibilities - People Operations Ownership & Execution - Own and continuously improve core HR processes including onboarding, performance management, team member relations, and offboarding. - Ensure HR operations are structured, scalable, and consistently executed across a distributed workforce. - Identify gaps, inefficiencies, or inconsistencies and drive improvements with clear, measurable outcomes. - Maintain high standards of compliance across global teams, contractor agreements, and internal policies. - Systems, Data & Operational Excellence - Build or redesign HR systems, frameworks, and workflows from the ground up (e.g., performance management, onboarding, org structure). - Own HRIS strategy, including implementation, optimization, and ongoing effectiveness. - Introduce automation and tools to reduce manual work and improve accuracy and visibility. - Use data to diagnose problems, define success metrics, and drive decisions. - Translate ambiguous problems into structured processes with clear ownership and outcomes. - Performance Management & Organizational Effectiveness - Design and implement performance management systems that drive accountability and measurable results. - Establish clear expectations, evaluation frameworks, and performance standards across teams. - Support and guide managers through performance conversations, including underperformance and compensation decisions. - Build systems to track and improve productivity, accountability, and team effectiveness. - Workforce Strategy & Business Partnering - Partner closely with the CEO and leadership team to align people strategy with business objectives. - Anticipate hiring needs and organizational challenges based on business growth and operational demands. - Provide clear, data-backed recommendations on hiring, retention, and organizational design. - Act as a trusted advisor, confidently challenging assumptions and influencing decisions. - Culture, Engagement & People Experience - Own and define HelpGrid’s culture, ensuring it supports high performance, accountability, and engagement. - Design and implement programs that improve engagement, retention, and team effectiveness. - Establish measurable ways to track culture health (e.g., engagement scores, retention trends, performance outcomes). - Ensure culture is operationalized through systems, behaviors, and leadership accountability, not just initiatives. - Lead and manage difficult conversations with clarity, fairness, and a strong performance-oriented mindset. What Success Looks Like - Clearly defined and consistently executed HR processes across the organization. - Performance management systems that drive accountability and measurable improvement. - Strong, clearly defined culture that is measurable and aligned with business goals. - Clear visibility into workforce metrics, with actionable insights. - Ability to quickly explain people-related challenges, root causes, and solutions. - Improved retention, engagement, and team performance over time. - Scalable HR systems and structures that support company growth. - Concise, clear, and data-backed communication with leadership. Qualifications - Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment. - Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts. - Demonstrated ability to balance strategic initiatives with hands-on execution. - Proficiency in HRIS systems, workforce analytics, and reporting tools. - Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams. - Strong problem-solving, analytical, and decision-making skills. - Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment. Preferred Qualities - Experience owning or leading culture and engagement initiatives end-to-end. - Experience in distributed or global teams. - Background in both strategic HR and hands-on operational execution. - Experience implementing or optimizing HRIS or performance management systems. - Track record of identifying problems proactively and driving measurable improvements. - Experience working closely with senior leadership or founders. Interview Process - Step 1: Introductory Video (3–5 minutes) - Shortlisted candidates will be provided with a link to submit a short video introducing themselves and answering a provided question. - Step 2: Initial Interview (Recruitment Team) - A structured interview focused on experience, core competencies, and role alignment. - Step 3: 2nd Interview (HR Director) - A deeper discussion on HR operations, systems, and past experience. - Step 4: Final Interview (Executive Team) - Final conversation with leadership. Employment Details - Department: HR - Reports To: CEO - Type: Full-time - Location: Remote Company Description HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone. What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech company. We've built custom internal tools to optimize conversations, scale faster, and deepen customer connection, and we're now turning those tools into software products powered by AI and automation. Whether you're a closer, a creative, a builder, or a systems thinker, there's room to grow with us. We care about performance, but we care just as much about people, and we’re building a place where both can thrive. We’re growing fast, and we’re looking for people who want to grow with us. Equal Opportunity Employer We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.

• Review and validate monthly financial statements prepared by the centralized finance team • Ensure revenue, commissions, and operational costs are accurately categorized and aligned with business reality • Own and improve the month-end close process, driving efficiency, speed, and accuracy • Build and continuously improve financial reporting structures for leadership • Partner closely with the CEO and leadership team to provide actionable financial insights • Assess and improve financial workflows, reporting systems, and data structures • Provide guidance on financial structure, categorization, and reporting improvements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description HelpGrid is seeking a Senior Accountant to take full ownership of the financial reporting and accounting processes for our U.S. subsidiary. In this role, you will go beyond traditional accounting responsibilities by bringing clarity, discipline, and efficiency to financial reporting. This position is best suited for someone who enjoys optimizing and strengthening financial processes, not simply maintaining them. You will work closely with leadership to ensure financial data supports better planning, stronger cost control, and long-term profitability. Key Responsibilities - Financial Reporting & Accounting - Prepare and deliver accurate P&L, Balance Sheet, and Cash Flow statements on a monthly, quarterly, and annual basis. - Ensure compliance with U.S. GAAP and group accounting policies. - Manage account reconciliations and resolve discrepancies between financial and operational data. - Oversee accounts receivable, accounts payable, payroll, and expense management. - Ensure timely and compliant year-end tax reporting (e.g., 1099s, W-8 forms) and manage applicable sales tax/VAT requirements. - Business Partnering & Financial Insight - Partner closely with the CEO and management team to provide clear, actionable financial insights. - Conduct variance analysis and identify key drivers behind financial performance. - Support budgeting, forecasting, and cash flow planning in alignment with group finance. - Proactively highlight financial risks and opportunities to support informed decision-making. - Process Improvement & Controls - Assess and improve existing financial workflows, approval systems, and reporting structures. - Identify opportunities to automate repetitive accounting processes to improve efficiency and accuracy. - Maintain strong internal controls and compliance with company policies and regulatory requirements. - Ensure effective coordination and communication between the subsidiary and central finance teams. What Success Looks Like - Clean, reliable month-end close processes - Financial reports that leadership can trust and easily interpret - Faster turnaround when responding to financial questions - Improved expense visibility and categorization - Accounting processes that become more efficient and scalable over time Qualifications - Active CPA license - 5–7 years of progressive accounting experience, including responsibility for financial reporting - Strong knowledge of U.S. GAAP - Advanced proficiency in Microsoft Excel (pivot tables, advanced formulas) - Hands-on experience with accounting software such as QuickBooks, Microsoft Dynamics 365, or similar ERP systems - Demonstrated experience improving accounting processes or implementing automation Preferred Experience - Experience supporting or partnering directly with business leadership or CEOs - Exposure to multi-entity or international accounting environments - Ability to interpret and communicate financial information clearly to non-finance stakeholders Employment Details - Department: Finance - Reports To: CEO - Employment Type: Full-time - Location: Remote (U.S. time zone overlap required) Company Description HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. Last year alone, our work generated over $35 million in additional revenue for our clients. What began as a small support team has grown into a technology-enabled revenue engine. We have built internal tools to optimize customer conversations, scale operations, and deepen engagement, and we are now evolving those tools into software products powered by AI and automation. As we continue to grow, we are strengthening the financial systems and processes that support this expansion. Equal Opportunity Employer HelpGrid is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, ancestry, national origin, religion, gender, gender identity, sexual orientation, marital status, age, or disability.

• Prepare and deliver accurate P&L, Balance Sheet, and Cash Flow statements on a monthly, quarterly, and annual basis • Ensure compliance with U.S. GAAP and group accounting policies • Manage account reconciliations and resolve discrepancies between financial and operational data • Oversee accounts receivable, accounts payable, payroll, and expense management • Ensure timely and compliant year-end tax reporting (e.g., 1099s, W-8 forms) and manage applicable sales tax/VAT requirements • Partner closely with the CEO and management team to provide clear, actionable financial insights • Conduct variance analysis and identify key drivers behind financial performance • Support budgeting, forecasting, and cash flow planning in alignment with group finance • Proactively highlight financial risks and opportunities to support informed decision-making • Assess and improve existing financial workflows, approval systems, and reporting structures • Identify opportunities to automate repetitive accounting processes to improve efficiency and accuracy • Maintain strong internal controls and compliance with company policies and regulatory requirements • Ensure effective coordination and communication between the subsidiary and central finance teams

• Evaluate and restructure existing data architecture to support scalability and performance • Design new schemas, relationships, and data models that align with business logic and analytics needs • Build and maintain a HelpGrid-centric data layer that consolidates fragmented sources into a central structure • Provide strategic guidance on how data should be organized, named, and modeled for long-term sustainability • Establish best practices for schema versioning, documentation, and change control • Design and implement the company’s first ETL framework, defining how data is extracted, transformed, and loaded from multiple sources • Build automated, reliable pipelines that move data from the centralized database and external tools into analytics-ready structures • Standardize transformation logic to clean, normalize, and enrich data for business use • Implement pipeline monitoring, error handling, and validation for data quality assurance • Provide architectural and workflow recommendations for how data should flow between systems and teams • Define how analysts should access, refresh, and use data safely and consistently • Partner with the Data & Analytics Manager to align the engineering roadmap with BI and reporting priorities • Develop scalable, reusable scripts and frameworks that simplify ongoing data management • Integrate data from internal and third-party platforms into a centralized environment • Optimize query and pipeline performance for high-volume operations • Build APIs or microservices for data synchronization and access • Document data lineage, schema definitions, and system dependencies • Implement data access controls, validation checks, and compliance standards • Maintain transparent documentation for analysts, developers, and leadership • Promote data stewardship and governance best practices across departments