ABACUS

• Support clients via chat, email, and calls on our platform • Manage schedules, course changes, teacher swaps, and account updates • Communicate clearly and warmly in English and Romanian • Solve issues fast, anticipate needs, and boost satisfaction with our services • Run check-in calls and handle feedback with care • Keep records accurate and workflows smooth

Role Description As our EMR Business Analyst, you'll work collaboratively with a cohort of clients to support, configure, and optimize their eClinicalWorks environments. We are looking for a strong communicator who can leverage their experience with eClinicalWorks to provide best in class advisory services to our Healthcare clients. Responsibilities - ANALYSIS - Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign. - Review and coordinate improvement to optimize practice performance metrics and productivity. - Generate assessment reports including findings, detailed recommendations, and rationale. - Gather requirements from project sponsors and executives. - Participate in client discovery and sales calls. - ACCOUNT MANAGEMENT - Assist clients to plan and manage tasks to support implementations, integrations, optimizations, data migrations and upgrades. - Conduct recurring calls to discuss status of tickets and projects. Keep clients informed of new enhancements and settings that will improve their workflows for better patient experience and provide routine updates. - Track tasks and maintain project materials and client goals. - Communicate with necessary vendors and assist with keeping vendor tasks on track. - SUPPORT - Serve as an escalation to our internal team for issue resolution. Performs monthly maintenance, SRA requirements, and provide proactive care. - Provide remote and onsite issue resolution support for practices who are implementing, optimizing, or upgrading EHR/EPM systems. - Assist and consult with coordinating practice requests for system modifications, routine updates, Integrated services, and enhancements. - Supervise an issue knowledge base that documents specific issues and workflows related to the application. - TRAINING - Oversee, develop, and continuously update training materials for various training sessions (Orientation, Internal Workflows, Practice Workflows, Role Based Workflows, Helpful Hints). - Conduct classroom style training for users as needed. - Conduct one-on-one training sessions with users as needed. - System Administration & Customization - Maintain knowledge of our standard configurations and processes. - REPORTING - Ability to train & assist users with running canned basic clinical and financial reports, as well as basic custom reports. - Connect practice workflows and eClinicalWorks setup with reporting issues and the ability to identify and address areas for improvement. Qualifications - Ability to customize and configure eClinicalWorks to support practice, pay, or reporting requirements. - Healthcare Technology Specific Skills: Ability to evaluate and analyze eClinicalWorks build, features, and functionality for problem resolution. - Ability to document clinic processes, work-flow design improvement. - Knowledge of healthcare best practices related to patient flow, staffing roles, and compliance. - Knowledge of healthcare data concepts & measures. - Understanding of the medical billing process. - Must be a team player and enjoy a fast-paced environment. - Ability to lead a team or engineers as well as work independently. - Ability to multitask and effectively prioritize client requests. - Excellent problem-solving and customer service skills. - Excellent written and verbal communication skills. Attributes that will Drive Success - Maintain a good attitude in stressful situations. - Meticulous and detail oriented. - Ownership of assigned issues and effective, timely completion of tasks. - Excellent problem-solving and customer service skills.

Role Description As a Senior Network Engineer, you will bring your expertise with Cisco, Juniper, and next generation firewall technologies to the position. You will manage performance and availability of Abacus datacentre networks across the US and UK and participate in improvement projects. You will be part of a team tasked with maintaining a very high level of availability and performance for datacentre services. You will also be a point of escalation for support incidents that affect multiple clients. Further, you will serve as a technical lead for internal and client projects, participating in client network builds. - Diagnose and resolve complex issues quickly, proactively identify areas for improvement and recommend solutions. - Support and maintain network backbone infrastructure involving multiple datacentres and geographic regions based on dynamic routing protocols (OSPF, BGP), and various mediums (DIA, PTP, VPN, multi-gig connectivity, cross-connects). - Work independently to lead medium sized client engagements involving equipment deployment, network design, or refresh tasks. - Provide escalation support for incidents involving client offices, Abacus datacentres, public cloud networks (Azure and AWS), and remote access (VPN, Citrix, etc.). - Support and maintain NGFW firewall configurations with the ability to troubleshoot datacentre and client environments. - Work directly with high profile clients to provide solutions that meet their needs, and account for critical dependencies to ensure seamless and effective resolution to problems. - Maintain a high level of communication and collaboration with internal Abacus teams to provide solutions and escalation support. - Create and maintain comprehensive documentation for Abacus and client infrastructure, processes, and procedures. - Stay abreast of the latest technological trends and recommend solutions to improve performance, security, and efficiency. - Provide guidance and mentoring to other team members to develop their skills. Qualifications - 8 + years of Networking experience - CCNP, JNCIP or equivalent certification preferred - Bachelors degree a plus - MSP experience a plus - Flexibility for after hours and weekend work - Ability to work on call rotation - Ability to work 9.00am - 6.00pm shift. Requirements - Strong experience deploying and managing Juniper hardware including SRX and EX platforms. - Strong experience deploying and managing Cisco hardware including ISR, ASR, Nexus, and Catalyst platforms. - Strong experience supporting NGFW solutions from Palo Alto, FortiNet, and Cisco. - A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking concepts. - Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, BGP, OSPF, VPN, IPSEC, QoS, NATs and ACLs. - Experience managing datacentre networks, preferable in a multi-tenant MSP environment. Ability to maintain network performance, identify issues and recommend solutions. - Experience with office network design, implementation, monitoring, and troubleshooting. - Experience leading client engagements with an ability to suggest innovative solutions. - Expertise leading technical projects from start to finish, ensuring they are completed on time, and to the client’s satisfaction including gathering requirements, planning, execution and post-implementation review. - Experience with network monitoring platforms. - Solid understanding of virtualization and network integration with VMware infrastructure. - Experience maintaining network solutions based on Azure’s platform preferred. - Flexible and able to adapt to changing priorities and project requirements. Ability to effectively prioritize when faced with multiple tasks. - Strong and detailed documentation, interpersonal, and communications skills. - Willingness to learn new technologies and maintain industry knowledge. - Ability to work with and be a part of collaborative team environment. Benefits - Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) - Gym discount - Life insurance - Comprehensive travel insurance for you and your family in line with scheme rules - Confidential well-being and counselling support - Competitive Compensation - Contributory pension scheme - Company events - Private Medical and Dental Insurance

Role Description At Abacus Group, we believe the future of technology services in regulated industries will be defined by the ability to securely operationalize modern infrastructure, cybersecurity, cloud, automation, and AI, not simply deploy tools. The Virtual Technology Manager (VTM) serves as the strategic execution and operational orchestration partner for clients operating in highly regulated financial services environments, including hedge funds, private equity firms, RIAs, asset managers, and family offices. This role sits at the intersection of technology strategy, operational execution, cybersecurity, infrastructure modernization, cloud services, AI enablement, and service lifecycle management. The VTM works closely with client stakeholders and internal Abacus teams to transform strategic priorities into operational reality by: - Coordinating execution - Driving technology adoption - Improving operational maturity - Reducing risk across complex client environments Operating as a trusted technology advisor, the VTM helps align technology decisions to business outcomes while orchestrating delivery across: - Engineering - Security - Professional services - Operations - AI - Client experience teams The ideal candidate combines strong technical depth, operational leadership, executive communication skills, and the ability to coordinate complex initiatives across multiple stakeholders and technologies. This role is ideal for someone looking to move beyond traditional infrastructure management and play a meaningful role in the modernization of technology operations within regulated industries. Qualifications - Strong experience supporting financial services organizations within a managed services, consulting, or enterprise technology environment - Ability to communicate effectively with both technical teams and executive stakeholders - Strong understanding of infrastructure, cloud, cybersecurity, and operational service delivery - Experience coordinating complex technical initiatives across multiple teams and vendors - Familiarity with regulated environments and compliance-driven operational models - Strong organizational, communication, and client relationship skills - Ability to operate independently while driving accountability across matrixed teams - Interest in AI, automation, and emerging operational technologies Requirements - Experience supporting financial services organizations, including hedge funds, private equity firms, RIAs, asset managers, and family offices - Strong understanding of modern Microsoft-centric infrastructure and cloud ecosystems, including Microsoft 365, Azure, identity, collaboration, and endpoint management platforms - Experience supporting hybrid cloud and enterprise infrastructure environments across servers, networking, identity, security, and operational platforms - Strong knowledge of core Microsoft technologies, including Active Directory, Windows Server, Exchange Online, and Entra ID - Familiarity with cybersecurity, identity and access management, operational modernization, infrastructure lifecycle management, and governance-driven technology environments - Exposure to AI enablement, governance, automation, or operational modernization initiatives preferred - Previous experience within MSP, MSSP, consulting, or strategic client advisory environments preferred - Experience supporting highly regulated or security-sensitive environments strongly preferred Benefits - Competitive compensation - Exposure to diverse array of technologies - Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service - Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO - Opportunities to further technical education through online courses and Employee Certification Program

Role Description We are seeking a highly skilled and experienced Senior Cybersecurity Advisor to join our world-class cybersecurity consulting (vCISO) team at Abacus Group. The ideal candidate will have a deep understanding of information security strategies suitable for small and mid-size businesses within the financial services sector coupled with the technical expertise to guide and advise on implementation efforts. - Act as the primary security advisor for multiple clients, providing strategic guidance and oversight on all aspects of their cybersecurity programs. - Develop and implement security strategies, policies, and procedures for varying client environments. - Design and advise on the implementation of secure architectures and solutions tailored to client needs. - Build and maintain strong relationships with clients, understanding their unique security challenges and providing tailored solutions. - Provide subject matter expertise on network and endpoint security to the Abacus Group Red Team, including reviewing relevant risk assessment and penetration testing reports and recommendations related to cloud vulnerabilities. - Collaborate closely with the Red Team to refine and improve remediation recommendations within security testing reports. - Internally assess, evaluate, and make recommendations to management regarding the adequacy of the security controls for customer security programs. - Research and keep up to date with industry compliance and data privacy regulations, most specifically within the investment and financial services space, including SEC, FTC, FINRA, NYDFS, CCPA, FCA, GDPR, DORA DIFC, and ADGM. - Serve as a senior technical resource for compliance information security gap assessment for various regulations and frameworks (NIST CSF, CIS CSC v8, HIPAA, PCI-DSS, SOC2, ISO27001, etc.). - Ability to travel to client sites on an occasional basis preferred. Qualifications - Bachelors’ Degree (Masters’ Preferred) in one of the following areas of concentration: Computer Science, Software Development, Information Technology, Cybersecurity. - 7+ years of progressive technology experience with a blend of technical knowledge and a customer-focused mindset. - 5+ years of technology leadership experience; demonstrated ability to recruit, mentor, coach, and develop individual contributors. - 3+ years of experience with major cloud hosting service providers, with focus on Azure or AWS. - Strong automation and problem-solving skills and ability to carry tasks and projects to completion. - Relevant certifications such as CISSP, CISM, CCSP, MS-500, MS-100 or AWS Certified Security Specialty or similar. Requirements - Proven expertise on the administration, security, and configuration of one major cloud platform (Azure, AWS, or GCP). - Proven expertise in the realm of identity and access management (IAM) leveraging solutions such as Privileged Identity Management (PIM) and conditional access policies. - Experience working with cloud automation to include infrastructure as code and compliance as code. - Experience configuring and supporting endpoint security tools (EDR, Encryption, Behavior Analysis). - Experience configuring email security controls (such as Defender for Microsoft 365, ProofPoint, Mimecast, Abnormal Security, etc.). - Proficient in various security solutions, including Anti-virus, HIPS, ID/PS, Full Packet Capture, and Forensics. - Strong attention to detail and well organized. - Excellent verbal communication and written communication skills, especially when communicating complex concepts to non-technical audiences. - Highly motivated to continuously learn, grow and innovate. Benefits - Value, integrity, and honesty above all else in a non-negotiable way. - Passion for the information security industry and helping people. - Ability to manage time efficiently and meet deadlines with multiple concurrent projects. - Able to work within constraints and to challenge the status quo. - Able to self-direct work, orient to action, and truly own the position. - Collaborative attitude and mindset with colleagues and team members.

Role Description As a Senior Systems Engineer, you will lead the organisation’s transformation from a VMware-based environment to Red Hat OpenShift Virtualisation. This role is responsible for the full migration lifecycle, as well as the day-to-day operation, optimisation, and maintenance of Virtual Machines (VMs) running on OpenShift. You will serve as a senior technical resource, providing deep expertise in virtualisation, Linux, Kubernetes/OpenShift, and enterprise infrastructure. Duties and Responsibilities - Infrastructure Design: Assist with the design of Bare Metal OpenShift clusters optimised for virtualisation, ensuring high performance for compute-heavy VM workloads. - Modernisation & Migration: Lead the end-to-end migration lifecycle from VMware vSphere to OpenShift, leveraging the Migration Toolkit for Virtualisation (MTV), performing pre-migration discovery, and executing "Warm Migrations" to minimise downtime for critical business stateful workloads. - Storage Management: Experience configuring Portworx as the storage provider on top of Pure Storage. - Backup & DR: Experience with managing backup and DR within Red Hat OpenShift environments, assisting the DR team in configuring run books for Client DR Testing. - Operational Excellence: Manage VM-specific "Day 2" operations, including Live Migration, node maintenance/draining, and high-availability (HA) scheduling. - Optimize & Maintain: Proactively monitor our systems with CheckMK, manage storage on Pure Storage and HPE. - Troubleshoot & Resolve: Act as a final escalation point for complex technical issues, performing deep-dive root cause analysis and collaborating with support teams to ensure timely resolution. - Collaborate & Innovate: Work closely with a team of skilled engineers to share knowledge, improve processes, and evaluate emerging technologies. - Provide Critical Support: Participate in a rotating on-call schedule to provide after-hours support for critical infrastructure. - Flexibility: Ability to work weekends for project rollouts, maintenance tasks, etc. Qualifications - Experience: 7-10 Years in Systems Engineering (Required) - Experience: 2-4 Years working directly with Kubernetes or OpenShift (MSP environment preferred) (Required) - Experience: 1-3 Years strong Linux administration skills (Required) Licenses and Certifications - Red Hat Certified OpenShift Administrator (Required) - Red Hat Certified Specialist in OpenShift Virtualisation (Required) Knowledge, Skills, and Abilities - Virtualisation: Red Hat OpenShift, VMware ESXi/vCenter, Proxmox VE - Cloud: Microsoft Azure (IaaS/PaaS) - Application & Desktop Delivery: Citrix Virtual Apps and Desktops, Citrix NetScaler (ADC) - Storage: Pure Storage, HPE - Operating Systems: Windows Server, Linux - Monitoring: CheckMK or similar enterprise monitoring tools - Availability to work UK business hours with occasional evenings/weekends as part of the on-call rotation. Attributes that will drive success - Demonstrated ability to analyze root causes and implement long-term solutions. - Ability to perform under pressure, manage competing priorities, and meet tight deadlines. - Self-starter with strong ownership, able to work independently while collaborating when needed. Benefits - Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) - Gym discount - Life insurance - Comprehensive travel insurance for you and your family in line with scheme rules - Confidential well-being and counselling support - Competitive Compensation - Contributory pension scheme - Company events - Private Medical and Dental Insurance

Role Description As our Incident Response Project Manager, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments. - Field questions, establish trust, and set precedent as the go-to person for all incident-related matters. - Understand the current state of an incident and establish ownership of the overall direction of containment and recovery. - Ensure all parties are aligned with the verticals defined. - Work as part of a dynamic, flexing team ready to respond at a moment’s notice. - Report directly to our Director of Incident Response PMO. Qualifications - Four-year degree in a relevant field. - Working towards or have already obtained PMP certification. - At least 5 years of experience delivering IT waterfall projects. - Experience managing projects as the assigned PM. - Superb writing and verbal communication skills. - Ability to adapt working hours beyond traditional "9-to-5". - Ready to be an effective remote worker with a dedicated home office. Requirements - Coordinates multiple, external technical projects from inception to completion. - Follows established core processes, project templates, and methodologies. - Collaborates on project planning, design, preparation of deliverables, timelining, and contingency planning. - Understands SOW requirements and converts them into executable project plans. - Manages project resources to effectively execute on-time deliverables. - Tracks and manages project budget from outset through successful completion. - Employs creative measures to keep project scope contained. - Ensures QA standards are met before project delivery. - Participates in incident response on-call rotation for incoming IR projects. - Conducts post-mortems to outline lessons learned and improve internal processes. Benefits - Exposure to a diverse array of technologies. - Internal opportunities for career advancement. - Part of a team of experienced professionals aiming to deliver exceptional service. - Competitive compensation. - Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. - Opportunities to further technical education through online courses. - Positive, friendly, and supportive office environment.

Role Description As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services. - Manage and facilitate recurring customer Business Review meetings to discuss service enhancements and/or existing service challenges - VoC - challenges and market trends/concerns and other feedback, accurate documentation in internal Abacus systems. - Actively manage a portfolio of 30-40 customers, based across the US, with regular meetings and quarterly travel required. - Ensure that all services consistently meet customer expectations - Creatively identify customer needs to recommend and upsell Abacus services, both with actively managed clients and small accounts with high growth potential and emerging upsides - Documenting and tracking customer information (i.e. NPS, CSAT and customer profitability) - Continuous customer education: understanding the business, the growth, the health - Exhibit thorough understanding of the Abacus platform, products, service delivery model, partnerships and related services - Function as customer and Abacus advocate to resolve issues related to (billing, support, portal, etc.) - Document opportunities which may arise from operational challenges that customers face - Provide training to customers in the use of the Abacus customers portal - Flexibility to work outside of scheduled hours when necessary. - Work with the team to coordinate and prepare for customer events - Promote the Abacus brand via various channels i.e. social media, events etc. - Attend new business pitches when appropriate. Qualifications - 4+ years of relevant Account Management, Client Success Management experience required - Experience with advanced technology concepts and financial services is preferred. - MSP experience is strongly preferred - Hands-on technical experience is preferred - Collaborative and positive mindset - Organized, analytical and thorough is a must - Proficient in Salesforce and Connectwise/ServiceNow, helpful. - Ability to travel to client sites on a quarterly basis Requirements - Strong ability to assess and prioritize work in a fast-paced environment. - Ability to perform effectively under pressure and meet tight deadlines. - Proven success managing, selling and developing customer accounts within the financial services and/or technology fields. - Strong interpersonal skills and the ability to build lasting relationships with new and current customers. - Excellent communication (oral and written), interpersonal, organizational, and presentation skills. - Candidate to work cross-functionally with internal Abacus teams; including but not limited customer service, business development, engineering, products and project management. - Self-motivated, very detail-oriented and organized. - Comprehensive understanding of customer/server technologies. - Understanding of cyber security concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email security, endpoint Protection, MDM etc…) - Some technical proficiency in the following areas are preferred: - Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private) - Active Directory - Dual Factor Authentication technologies - Microsoft Exchange & MS Office 365 suite - Microsoft MDM/MAM - SSO - Varonis - KnowB4 - AI Solutions Benefits - Exposure to diverse array of technologies - Competitive compensation - Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO - Commission eligible

Role Description As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization. The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments. Responsibilities - Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements - Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms - Design and architect complex cloud solutions that span multi-cloud and hybrid environments - Lead architectural reviews and provide authoritative guidance on design decisions - Implement and optimize complex cloud security controls and compliance frameworks - Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI - Mentor and provide technical leadership to junior cloud engineers and architects - Lead client engagements as the primary technical authority on cloud solutions - Drive the adoption of cloud best practices and emerging technologies across the organization - Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations - Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms - Architect multi-region solutions with sophisticated disaster recovery and business continuity planning - Develop and maintain cloud architecture standards, patterns, and governance frameworks - Translate complex business objectives into comprehensive technical architectures - Evaluate and recommend new cloud services and technologies to solve advanced business challenges - Lead proof-of-concept initiatives for emerging cloud technologies - Provide thought leadership on cloud strategy and roadmap development Qualifications - 5+ years of experience in cloud engineering and architecture - Proven track record designing and implementing complex, enterprise-scale cloud solutions - Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305) - Demonstrated experience leading cloud architecture for organizations or major clients - Expert understanding of multi-cloud and hybrid cloud architectures - Proven experience with cloud migration strategies and execution at scale - Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS) - Expert problem-solving, troubleshooting, and analytical skills - Demonstrated leadership abilities including mentoring junior team members - Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines - Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures - Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace) - Strong project management and stakeholder communication skills - Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred - Experience in the financial sector a plus - Experience working at an MSP a plus Requirements - Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders - Ability to deliver innovative, enterprise-grade technology solutions for clients - Ability to lead projects under pressure and with competing priorities - Highly analytical thinker with advanced troubleshooting and problem-solving skills - Must have availability to occasionally work nights and some weekends - Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization - Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions - Proficiency with git and version control in conjunction with Azure DevOps repositories - Deep familiarity with containerization, Kubernetes, and cloud-native application architectures - Expert understanding of Windows and Linux environments at the enterprise scale - Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools - Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines - Advanced experience with administering Microsoft Fabric - Ability to align cloud solutions to complex business needs and strategic objectives - Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages - Ability to read, understand, and optimize complex code and infrastructure configurations - Deep understanding of cloud economics and ability to optimize costs at enterprise scale - Expert knowledge of security frameworks, compliance requirements, and risk management - Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use - Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations - Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes - Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption - Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus - Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling - Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required) Benefits - Exposure to diverse array of technologies - Part of a team of experienced engineers who aim to deliver exceptional service - Competitive compensation - Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO - Opportunities to further education through our Employee Certification program - Positive, friendly, supportive office environment - Workplace perks such as healthy snacks, wellness program, and fun events

• Be the trusted point of contact for parents and teachers — from onboarding to course completion. • Support clients via chat, email, and calls on our platform • Manage schedules, course changes, teacher swaps, and account updates • Communicate clearly and warmly in **English and Romanian** • Solve issues fast, anticipate needs, and boost satisfaction with our services • Run check-in calls and handle feedback with care • Keep records accurate and workflows smooth