Program Manager, Customer Portal – EngineWise Connect
Location
Connecticut
Posted
5 days ago
Salary
$132.4K - $251.6K / year
Seniority
Lead
Job Description
Program Manager, Customer Portal – EngineWise Connect
RTX
• Develop and own the 3-year strategic roadmap for EngineWise Connect • Build a compelling business case reflecting cost savings, new revenue opportunities, time efficiencies, and improved customer and internal user experience • Conduct discovery with internal business teams to identify pain points, promote portal solutions, and translate needs into platform opportunities and roadmap initiatives • Leverage Liferay Objects, CMS, and out‑of‑the‑box capabilities to drive scalable, low‑maintenance solutions • Lead and mentor a team of product owners and technical resources; establish accountability, performance goals, and delivery rhythm across the team • Transform the portal experience by implementing AI capabilities, intelligent agents, workflow automation, and advanced data integrations • Drive a user-centered design approach using role-based workflows, UX best practices, and measurable user KPIs to inform prioritization and continuous improvement • Partner with owners of applications running on the EngineWise Connect platform to ensure a cohesive, seamless experience for airlines, MROs, customer support, aftermarket, engineering, and Program teams • Coordinate with Microsoft Dynamics, Power BI, data engineering, and enterprise architecture teams to align technologies, integrations, and roadmap dependencies • Oversee delivery using a scaled agile framework, including backlog management, PI planning, stakeholder reviews, and governance forums • Communicate status, outcomes, risks, and opportunities to executive leadership; ensure alignment with corporate digital strategy.
Job Requirements
- Bachelor’s degree and 8 years of experience or Advanced Degree and 5 years of experience
- Experience in digital program management, product management, or platform leadership roles
- Experience leading or supporting digital transformation with customer-facing or B2B digital platforms
- Liferay DXP or similar B2B digital platform experience
- Ability to develop data-driven business cases demonstrating cost reduction, revenue uplift, and service efficiency improvements
- Ability to define and track key operational metrics to demonstrate business value
- Industry experience (Aerospace, manufacturing, or customer support operations) in regulated or complex B2B environments
- Technical acumen to effectively communicate with IT about system integrations, identity access/management, connectivity to ERP, etc.
- Proven success managing direct reports and leading cross-functional teams in a matrixed environment
- Strong background in user experience design, customer journey mapping, and leveraging KPIs to drive product decisions
- Knowledge of modern digital technologies, cloud platforms, data integration, and AI/automation capabilities
- Experience with agile and scaled agile frameworks (SAFe or similar)
- Strong communication skills and ability to influence at multiple organizational levels.
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
- annual short-term and/or long-term incentive compensation programs
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