Pathward

• Responsible for identifying, assessing, and mitigating risks impacting Pathward's strategic, operational, financial, or reputational standing • Provide expert guidance on risk strategy, regulatory compliance, and enterprise resilience • Conduct risk assessments and internal/external partner reviews • Develop and implement risk mitigation strategies • Advise leadership on risk-related decisions • Monitor regulatory changes and ensure compliance • Prepare risk reports and present findings to stakeholders • Leverage data analytics and technology for predictive risk modeling

• Serves as a liaison between Pathward and Processors for daily communications. • Leads processor integrations and solution implementation to support Pathward products. • Provides frontline support and issue remediation for external system applications. • Issues and tracks performance to resolution. • Oversees exception handling ensuring resolution of rejected records. • Manages data quality alerts and investigate to identify root cause. • Creates and implements data quality alerts to mitigate risks and support good quality of data. • Queries and analyzes data to troubleshoot issues and identify scope. • Presents and communicates findings from data analysis and recommend corrective action as needed. • Creates and implements solutions to grow and develop oversight controls. • Defines requirements on Engineering efforts and validate results in production. • Proposes and implements solutions for complex data issues both independently and in collaboration with peers. • Drives solution set across development teams to adhere to industry and regulatory changes. • Leads the implementation of data reconciliation, monitoring and control processes. • Establishes controls for SLA oversight in accordance with contractual agreements. • Leads problem management and resolution, escalation of issues as necessary. • Supports Engineering efforts as subject matter expert of third-party processor. • Configures processor defined values according to business definitions to normalize data in Pathward processing environment. • Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team. • Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance. • Develops strong working relationship with processors and internal business partners for optimal support and operation of Pathward products. • Mentors and supports teammates in data quality and problem management efforts. • Conducts periodic engagements with processors preparing agendas and document outcomes. • Supports business projects as subject matter expert. • Conducts periodic reviews, information gathering and report performance in support of Third-Party Reviews. • Leads periodic reviews of departmental procedures and implementation of process improvement. • Other duties as assigned

• Research, design, and develop artificial intelligence and machine learning models. • Identify and evaluate opportunities for leveraging AI technologies across the organization. • Collect, prepare, and preprocess data from various sources for model training. • Train, validate, and optimize AI models using appropriate algorithms. • Integrate AI solutions into existing systems, applications, and workflows. • Monitor and maintain deployed AI models through performance tracking. • Collaborate with cross-functional teams to translate requirements into technical solutions.

• Leads and develops a team of professionals responsible for risk analysis, review, and reporting • Assesses risk position and communicates risk trends to senior leadership • Maintains and manages the business and third-party risk review pipeline • Oversees and reviews third-party evaluation and due diligence assessments and reporting • Assists and supports critical projects and initiatives to support the path to revenue • Maintains awareness and oversight of emerging risk trends • Proposes acceptable changes to policy, processes, and procedures in support of new product development • Responsible for supervision of others to include hiring, training, assigning, and directing work, establishing goals, evaluating performance, and resolving employee-related issues • Oversees partner and third-party due diligence, including financial, operations, compliance, and regulatory assessments • Executes on risk governance framework(s) • Serves as escalation point for risk and third-party evaluation, solutioning, and approval • Collaborates and builds relationships with other risks and line of business leaders to deliver on initiatives and establish trust with stakeholders • Develops, monitors, and reports on KPIs and KRIs for various internal measures • Proactively identifies gaps, roadblocks, bottlenecks, and inefficiencies that impact revenue initiatives and works to mitigate them • Represents business risk at the appropriate level across the organization • Other duties as assigned.

• Responsible for architectural effectiveness of data related initiatives within the organization. • Aligns enterprise data platform architecture with business and technology strategy and roadmaps and communicates to business and technical partners across multiple levels within the organization. • Defines and establishes a technical strategy, standards, roadmaps, and guidelines in the data platform architecture domain in collaboration with other architects. • Identifies and leads selection and implementation of data platforms in support of Modern Data Architecture and multiple end use cases. • Collaborates, educates, and mentors architects and technical leaders on modern data architecture practices; business and IT partners to define transitional and target state data architectures; the enterprise architecture and information management team members to ensure a holistic, enterprise scale value delivery for the organization.

• Responsible for the implementation and continued support of new and existing program setups at the payment networks. • Ensures the appropriate network and account set-up for new programs. • Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs. • Administers network portals and provisions internal staff and partners. • Registers applicable third parties with networks. • Drives annual network renewal processes. • Updates and educates stakeholders on network rules and operating procedures as needed. • Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion. • Reviews network forms from partners and processors for completeness and accuracy prior to network submission. • Updates internal configuration system to reflect network setups. • Utilizes internal case system to communicate and document network tasks within established timeframes. • Utilizes tools and resources to navigate questions and processes. • Navigates day-to-day tasks independently. • Serves as an experienced resource for other team members to navigate requests. • Serves as the subject matter expert (SME) for network fundamentals. • Identifies areas of improvement and drives solutions. • Other duties as assigned

• Ensures the appropriate network and account set-up for new programs • Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs • Administers network portals and provisions internal staff and partners • Registers applicable third parties with networks • Drives annual network renewal processes • Updates and educates stakeholders on network rules and operating procedures as needed • Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion • Reviews network forms from partners and processors for completeness and accuracy prior to network submission • Updates internal configuration system to reflect network setups • Utilizes internal case system to communicate and document network tasks within established timeframes • Utilizes tools and resources to navigate questions and processes • Navigates day-to-day tasks independently • Serves as an experienced resource for other team members to navigate requests • Serves as the subject matter expert (SME) for network fundamentals • Identifies areas of improvement and drives solutions • Other duties as assigned

• Works with development teams to improve efficiency in the software deployment process. • Responsible for updating, maintaining, and selecting development tools used for tracking, building and deploying software. • Defines processes used to perform development work supporting the Agile framework. • Develops continuous integration and continuous deployment concepts and tools. • Improves deployment frequency while minimizing business impact. • Improves, updates, and maintains the branching strategy. • Improves processes to lower failure rates of new releases and improve tools and processes to create a continuous Integration environment. • Assists in containerization of software environments. • Provides documentation and training for supported tools. • Other duties as assigned

• Own and manage complex investigative escalations, including multi‑account and multi‑entity investigations • Serve as the central escalation point for urgent or high‑severity matters requiring senior leadership awareness or immediate action. • Ensure appropriate identification of subjects, activity scope, and risk exposure across cases. • Conduct 1:1s, performance reviews, coaching, and development plans; address performance issues with timely documentation and escalation as needed. • Build team capability through onboarding, ongoing coaching, and targeted training on typologies, investigative methods, and narrative quality. • Establish and monitor quality standards; ensure staff follow procedures and documentation requirements. • Review and challenge investigative analyses, conclusions, and SAR determinations to ensure they are sound, defensible, and well‑documented. • Partner with QA and Governance teams to identify systemic issues, trends, or control gaps emerging from complex investigations. • Provide investigative support and coaching to product‑aligned SAM, Fraud, and Sanctions teams. • Serve as a subject‑matter expert on advanced typologies, investigative techniques, and analyst judgment. • Support responses to regulatory inquiries, exams, and enforcement‑related follow‑ups as needed.

• Manage portfolio through complete and current knowledge of client’s financial condition, management’s performance and industry trends, and take timely action so client losses are minimized and do not exceed budgeted standards. • Review and process loan advances for pre-development, development, construction, and revolving credit facilities. Coordinate with third-party vendors, clients, and internal teams to ensure all disbursements are accurate, in compliance, and completed in a timely manner. • Conduct ongoing credit assessments, monitor account performance, and proactively identify emerging risks or opportunities within the portfolio by reviewing financial statements, covenant compliance, and production reports. • Build and maintain strong relationships with clients, vendors, manufacturers, and internal partners to support deal flow and enhance customer experience • Oversee problem loans and workout credits by developing action plans, coordinating with credit and risk teams, and guiding clients toward resolution strategies that protect portfolio performance. • Coordinate and collaborate with internal and external auditors, regulatory agencies, and SBA/USDA representatives by providing required documentation, responding to inquiries, and supporting timely and accurate audit and review processes. • Prepare quarterly and annual portfolio reviews and present key findings, trends, and risk assessments to Pathward’s credit and executive leadership teams. • Structure and underwrite changes to existing deals for management • Other duties as assigned.