• Develop domain specific solutions that align customer requirements with Kyndryl services and capabilities • Analyze customer business and technical needs and convert them into solution architectures and cost models • Support solution strategy discussions by clearly articulating business value, technical trade offs, and delivery considerations • Collaborate with internal stakeholders to gather technical inputs, assumptions, and constraints required for proposals • Contribute to bid and proposal development by owning solution documentation and presentations • Participate in customer meetings to explain solution design, scope, and outcomes in practical terms • Support deal progression through solution refinement, risk identification, and handover readiness

• Direct PS Delivery for a region in EMEA • Collaborate with practice leads • Manage a team of Engagement Managers and Project Managers • Advocate for sufficient resources • Drive consistent governance and operational rigor • Develop and maintain executive-level relationships with customers • Communicate insights and recommendations to senior leaders • Promote collaboration and continuous improvement

• Collaborating with business stakeholders in understanding the business problem, deriving insights from the underlying data, and applying the right analysis on the appropriate datasets to unravel creative solution and strategies to achieve business goals • Building relationships and trust with business partners; Using data, information, analysis and modeling to find ways to improve key metrics, optimize operations and clinical efficacy • Communicate effectively to business users, stakeholders and leaders on how the most appropriate data and analytical methods are selected, how were the findings arrived at, and what the recommended actions are and why • Be able to effectively measure the efficacy of various levers, course as necessary, and use data and facts to arrive at the optimal solution to business problems • Be adaptable and flexible in approach and have strong emotional intelligence • Lead with influence, without ego and exhibit a collaborative spirit, with an unyielding motivation to do what’s best for the organization • Manage direct reports including hiring, training, supervising, and mentoring; Complete all required documentation in a timely and accurate manner

• Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account • Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health • Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs. • Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team • Oversee account-specific projects and calculate/communicate ROI and value delivered • Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction • Escalate critical client issues to leadership and drive follow-up to resolution • Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently • Other duties as assigned