Better Logistics, Better Business
Logistics Performance Director
Location
Florida
Posted
2 days ago
Salary
0
Seniority
Lead
Job Description
Logistics Performance Director
BlueGrace Logistics
• Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account • Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health • Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs. • Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team • Oversee account-specific projects and calculate/communicate ROI and value delivered • Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction • Escalate critical client issues to leadership and drive follow-up to resolution • Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently • Other duties as assigned
Job Requirements
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing.
- Experience working with big box retail company’s a plus
- Sales experience a plus
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
- Ability to problem solve and come up with creative solutions to meet customer needs
- Experience working in TMS systems required
- Experience working with Microsoft Suite required
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