BlueGrace Logistics

• Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account • Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health • Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs. • Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team • Oversee account-specific projects and calculate/communicate ROI and value delivered • Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction • Escalate critical client issues to leadership and drive follow-up to resolution • Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently • Other duties as assigned