• Collaborating with business stakeholders in understanding the business problem, deriving insights from the underlying data, and applying the right analysis on the appropriate datasets to unravel creative solution and strategies to achieve business goals • Building relationships and trust with business partners; Using data, information, analysis and modeling to find ways to improve key metrics, optimize operations and clinical efficacy • Communicate effectively to business users, stakeholders and leaders on how the most appropriate data and analytical methods are selected, how were the findings arrived at, and what the recommended actions are and why • Be able to effectively measure the efficacy of various levers, course as necessary, and use data and facts to arrive at the optimal solution to business problems • Be adaptable and flexible in approach and have strong emotional intelligence • Lead with influence, without ego and exhibit a collaborative spirit, with an unyielding motivation to do what’s best for the organization • Manage direct reports including hiring, training, supervising, and mentoring; Complete all required documentation in a timely and accurate manner

• Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account • Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health • Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs. • Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team • Oversee account-specific projects and calculate/communicate ROI and value delivered • Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction • Escalate critical client issues to leadership and drive follow-up to resolution • Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently • Other duties as assigned

• Lead enterprise-level network modeling and scenario planning across manufacturing, warehousing, and distribution • Partner with business units to identify and evaluate optimization opportunities • Support business unit network optimization project execution • Act as a trusted advisor to Business Unit leaders • Align cross-functional stakeholders around recommendations • Develop enterprise playbooks, frameworks, and tools • Monitor trends and proactively identify strategic network risks

• Manage a portfolio of projects, including Workday primed and partner primed projects • Manage budget, timeline, scope and risks for assigned portfolio of projects • Monitor project forecasts, and compliance with departmental policies on project governance • Act as trusted advisor for the customer's executive leadership team, including participation in Steering Committee meetings • Work with Resource Management and Consulting Managers to staff project teams and act as escalation point for project staffing issues • Assist with sales to provide expertise on deployment approaches, input into project staffing plans and SOW’s • Conduct project assessments on strategic projects • Provide advisory services on strategic projects • Review project change orders to ensure they are adequately documented and executed • Collaborate across projects in the portfolio to help bring consistency and delivery excellence across the business • Lead internal initiatives that support practice development • Mentor Engagement Managers through continuous coaching on Workday methodology, processes and policies